Brilliant customer service by Tina, very helpful in store without being pushy, good knowledge of products and sofa set was in stock and able to be delivered within a week for a reasonable delivery fee. 5 year warranty on the set we bought was also a plus.
Rachit was very prompt when responding to my email queries and when I came into the store his customer service was excellent. Very happy with our new lounge setting (Noosa white) and can high recommend both Lavita Outdoor Furniture and Rachit in particular. Thanks again Rachit!
I found both Jose and David extremely helpful. David dealt with my enquiry efficiently and was very flexible with my request. This is only a review of the service I received and I look forward to reviewing the outdoor lounge on receipt. David epitomises what great customer service should look like.
Ordered twice from Lavita only having seen their products online. Excellent customer service from Yasmin and both sets of delivery drivers were polite, efficient and professional. Got both deliveries within 3 weeks of ordering which was excellent given the pandemic and being in the Noosa hinterland. Highly recommended!
James was great to deal with over the phone. Very customer oriented and transparent. Breathe of fresh air. Order yet to arrive however as I type this I am very happy with my experience pre- furniture arrival. Will loop back when I’ve received my loungers.
Can’t wait to get our new outdoor lounge. Jose was fantastic over the phone as it’s not an easy time shopping for the big items online during lockdown. Jose went over and above his duties to get a delivery organized in time for a birthday in the family.
Received exceptional service from David and Jose. Jose and David explained the different variations of the product I was interested in. Jose sent me pictures so I knew exactly how the product would look like. David was patient with me as I called four times before my final decision. Can't wait to get our outdoor sofa!
Matt was very knowledgeable and attentive to our requirements. We were very happy with his advice and purchased an outdoor setting we had not originally considered. Thank you guys. Cheers Baz and Kaz
Jose was a pleasure to deal with, love our new outdoor lounge, everyone was friendly from Jose to the delivery guys
Lovely service from Joseph and roni keep up the good work guys!!!
Tina was extremely professional and helpful in my enquires and purchase of my much loved bar table. She went over and beyond to satisfy my request.
James in the Sydney store was just a pleasure to deal with - incredibly knowledgeable and very helpful.
Jose was fantastic. After having been through a few places where we were getting crowded and hassled, Jose made browsing very easy, and when we narrowed it down to two outdoor settings, he made deciding very easy with his opinion and insights. I would recommend it. The range there is better the most places as well. LH
Great service Adrian. Good product & delivery Levita. Great all round experience. Thankyou.
Amazing customer service and beautiful products. Adrian kept us updated on our delivery and did not let us down. Thanks for the fabulous experience. We are sure to be back!
Rachit was very helpful in helping me to choose my outdoor dining setting and seat style. He was very knowledgeable and courteous. I have purchased an outdoor bar and stools from Lavita previously and am still happy with the quality.
Joseph and Mark delivered the new sofa today and they were great. Communicated well by giving me a call before they arrived and carried the sofa up the stairs into the apartment. The sofa is in great condition and I'm very happy with the service.
Fantastic service and quality products.
Very professional, excellent quality furniture beautiful showroom, great value
The chairs are fantastic - just what I’ve been searching for. Also showroom was well laid out so easy to check out the products. Quick and easy transaction - thanks so much!
Perfect service, I knew exactly what I wanted and Halil addressed my needs with absolutely no fuss! Really happy, thank you very much! The quality of the outdoor furniture is obviously 1st class and 5 year warranty suggestive of the company’s confidence in the product! Very happy and looking forward to picking up the product!
What a great store! We love our outdoor furniture for our new pool area! The staff were super nice and helpful. Halil and Jose were friendly and experienced and went above and beyond to look after us! Quality of the furniture is definitely up there with the best! Thanks guys pleasure meeting you both. Dom & Dan
We had a good Customer service experience with Lavita when we realised our order was not suitable for the space we had planned to put it. We had paid a deposit which was half the original cost . The item we did go ahead with did not reach the amount of the deposit . Lavita agreed to refund the outstanding amount .
We shopped around for weeks looking for the best deal for outdoor chairs. The piccolo chairs are beautiful and you can tell it’s good quality when you sit on it. Best part was the price which was significantly cheaper than many other options. Really nice customer service as well! Definitely recommend
Absolutely first class customer service … I haven't experienced customer service quite like it for many, many years anywhere else. Halil and Hose went over and above to ensure that all of my questions were answered and gave me invaluable and honest advice. This product is outstanding.
The best designed, quality & priced outdoor furniture in the Melbourne market (and we did our homework !). Excellent service & knowledge by Adrian at the Mt Waverley store too ! Save yourself the time & just go to Lavita furniture. Easy to get to, near Monash freeway. Manny & Sylvia (Hawthorn East)
My go to furniture store for outdoor if they have what i want. Have bought from them multiple times. Great quality, good prices and awesome customer service. Had an issue recently on a purchase and they were quick to respond and resolve above my expectations.
Recently I purchased a gorgeous outdoor setting from Lavita Outdoor furniture in Sailsbury Brisbane. Lovely Jasmine was so helpful in every way. Very satisfying to receive old fashioned friendly service, a quality product and at a great price too!! Thank you Jasmine and Team at Lavita Sailsbury, you're doing a great job!!
The team at Lavita we’re fantastic to deal with especially Jose. They were quick to respond to my enquiry, even helping me after hours. The whole process was very slick and not to forget the amazing quality of the lounge we purchased. Can’t wait to get it in situ!! Thanks team.
Brooke at Lavita was really helpful. It was the first and last outdoor furniture store that we visited and her advice about their quality products made it so easy. If you are hunting for outdoor furniture and don't know where to start Lavita could be a good spot.
I just bought the 7 ways Moda suite from Jose at Lavita and am so happy with purchase! Jose was so helpful and it wasn’t a bother to him to sure me the different configurations, how to take the covers off for washing and how to clip and unclip the pieces. Awesome service and awesome product - thanks Jose!!
It was a pleasure to place our June outdoor lounge order at Lavita’s Salisbury store today. Troy answered all our questions and gave us some great options we hadn’t thought of without any hard pressure upsell. Fantastic service. We can’t wait to flop on our new lounge. Much appreciated. Greg and Danni
This Lavita outdoor Sunbrella Toft lounge is exactly what my family have been looking for our outdoor area. We can now relax in style this summer and not worry about the rain damaging our furniture. The staff at Lavita were 100 percent helpful and arranged a very quick delivery time. So happy !!!!!
We got the Luna lounge suite in November from Lavita Syndey and it has been the best purchase for us. Really comfy and looks really good. The delivery guy was very helpful and the customer service was excellent too. No hesitation in giving five stars! John Balgowlah
Yes, we’re open.
As an independent retailer, we need your support through these challenging times. We are managing the risks of COVID19 to ensure a safe environment for our staff and customers.
At this stage, all our showrooms remain open for business, but we’d like to assure you that the health and safety of our staff and customers is our highest priority.
We’ve taken all necessary precautions as advised by the government guidelines to ensure that everyone can stay safe – this includes frequent sanitisation and cleaning in showroom.
We’re also implementing social distancing guidelines, instructing employees to regularly wash their hands, and providing access to hand hygiene stations to our customers on entry and exit.
Home has never been so important. We’re here to help you choose the best sofa for you and your family.
We are following all updates to government advice closely. We are dedicated to your health and safety.
Thank you for your support and understanding.