My experience with the Salisbury store was seamless. Products are well displayed. My consultant, Tina, was extremely efficient, knowledgeable and friendly. I felt welcome at all times and was able to explore the range at my leisure. The products are top quality and best value for money.
We were served by Salma and she was extremely helpful and full of product knowledge, we were extremely impressed by the professionalism. One thing that really stood out for us was she knew all product measurements and details and was very competent in her service. Keep up the good work guys.
Brilliant customer service by Tina, very helpful in store without being pushy, good knowledge of products and sofa set was in stock and able to be delivered within a week for a reasonable delivery fee. 5 year warranty on the set we bought was also a plus.
Rachit was very prompt when responding to my email queries and when I came into the store his customer service was excellent. Very happy with our new lounge setting (Noosa white) and can high recommend both Lavita Outdoor Furniture and Rachit in particular. Thanks again Rachit!
I found both Jose and David extremely helpful. David dealt with my enquiry efficiently and was very flexible with my request. This is only a review of the service I received and I look forward to reviewing the outdoor lounge on receipt. David epitomises what great customer service should look like.
Ordered twice from Lavita only having seen their products online. Excellent customer service from Yasmin and both sets of delivery drivers were polite, efficient and professional. Got both deliveries within 3 weeks of ordering which was excellent given the pandemic and being in the Noosa hinterland. Highly recommended!
James was great to deal with over the phone. Very customer oriented and transparent. Breathe of fresh air. Order yet to arrive however as I type this I am very happy with my experience pre- furniture arrival. Will loop back when I’ve received my loungers.
Can’t wait to get our new outdoor lounge. Jose was fantastic over the phone as it’s not an easy time shopping for the big items online during lockdown. Jose went over and above his duties to get a delivery organized in time for a birthday in the family.
Received exceptional service from David and Jose. Jose and David explained the different variations of the product I was interested in. Jose sent me pictures so I knew exactly how the product would look like. David was patient with me as I called four times before my final decision. Can't wait to get our outdoor sofa!
Matt was very knowledgeable and attentive to our requirements. We were very happy with his advice and purchased an outdoor setting we had not originally considered. Thank you guys. Cheers Baz and Kaz
Jose was a pleasure to deal with, love our new outdoor lounge, everyone was friendly from Jose to the delivery guys
Lovely service from Joseph and roni keep up the good work guys!!!
Tina was extremely professional and helpful in my enquires and purchase of my much loved bar table. She went over and beyond to satisfy my request.
James in the Sydney store was just a pleasure to deal with - incredibly knowledgeable and very helpful.
Jose was fantastic. After having been through a few places where we were getting crowded and hassled, Jose made browsing very easy, and when we narrowed it down to two outdoor settings, he made deciding very easy with his opinion and insights. I would recommend it. The range there is better the most places as well. LH
Great service Adrian. Good product & delivery Levita. Great all round experience. Thankyou.
Amazing customer service and beautiful products. Adrian kept us updated on our delivery and did not let us down. Thanks for the fabulous experience. We are sure to be back!
Rachit was very helpful in helping me to choose my outdoor dining setting and seat style. He was very knowledgeable and courteous. I have purchased an outdoor bar and stools from Lavita previously and am still happy with the quality.
Joseph and Mark delivered the new sofa today and they were great. Communicated well by giving me a call before they arrived and carried the sofa up the stairs into the apartment. The sofa is in great condition and I'm very happy with the service.
Fantastic service and quality products.
Very professional, excellent quality furniture beautiful showroom, great value
The chairs are fantastic - just what I’ve been searching for. Also showroom was well laid out so easy to check out the products. Quick and easy transaction - thanks so much!
Perfect service, I knew exactly what I wanted and Halil addressed my needs with absolutely no fuss! Really happy, thank you very much! The quality of the outdoor furniture is obviously 1st class and 5 year warranty suggestive of the company’s confidence in the product! Very happy and looking forward to picking up the product!
What a great store! We love our outdoor furniture for our new pool area! The staff were super nice and helpful. Halil and Jose were friendly and experienced and went above and beyond to look after us! Quality of the furniture is definitely up there with the best! Thanks guys pleasure meeting you both. Dom & Dan
We had a good Customer service experience with Lavita when we realised our order was not suitable for the space we had planned to put it. We had paid a deposit which was half the original cost . The item we did go ahead with did not reach the amount of the deposit . Lavita agreed to refund the outstanding amount .
We shopped around for weeks looking for the best deal for outdoor chairs. The piccolo chairs are beautiful and you can tell it’s good quality when you sit on it. Best part was the price which was significantly cheaper than many other options. Really nice customer service as well! Definitely recommend
Absolutely first class customer service … I haven't experienced customer service quite like it for many, many years anywhere else. Halil and Hose went over and above to ensure that all of my questions were answered and gave me invaluable and honest advice. This product is outstanding.
The best designed, quality & priced outdoor furniture in the Melbourne market (and we did our homework !). Excellent service & knowledge by Adrian at the Mt Waverley store too ! Save yourself the time & just go to Lavita furniture. Easy to get to, near Monash freeway. Manny & Sylvia (Hawthorn East)
My go to furniture store for outdoor if they have what i want. Have bought from them multiple times. Great quality, good prices and awesome customer service. Had an issue recently on a purchase and they were quick to respond and resolve above my expectations.
Recently I purchased a gorgeous outdoor setting from Lavita Outdoor furniture in Sailsbury Brisbane. Lovely Jasmine was so helpful in every way. Very satisfying to receive old fashioned friendly service, a quality product and at a great price too!! Thank you Jasmine and Team at Lavita Sailsbury, you're doing a great job!!
The team at Lavita we’re fantastic to deal with especially Jose. They were quick to respond to my enquiry, even helping me after hours. The whole process was very slick and not to forget the amazing quality of the lounge we purchased. Can’t wait to get it in situ!! Thanks team.
Brooke at Lavita was really helpful. It was the first and last outdoor furniture store that we visited and her advice about their quality products made it so easy. If you are hunting for outdoor furniture and don't know where to start Lavita could be a good spot.
I just bought the 7 ways Moda suite from Jose at Lavita and am so happy with purchase! Jose was so helpful and it wasn’t a bother to him to sure me the different configurations, how to take the covers off for washing and how to clip and unclip the pieces. Awesome service and awesome product - thanks Jose!!
It was a pleasure to place our June outdoor lounge order at Lavita’s Salisbury store today. Troy answered all our questions and gave us some great options we hadn’t thought of without any hard pressure upsell. Fantastic service. We can’t wait to flop on our new lounge. Much appreciated. Greg and Danni
This Lavita outdoor Sunbrella Toft lounge is exactly what my family have been looking for our outdoor area. We can now relax in style this summer and not worry about the rain damaging our furniture. The staff at Lavita were 100 percent helpful and arranged a very quick delivery time. So happy !!!!!
We got the Luna lounge suite in November from Lavita Syndey and it has been the best purchase for us. Really comfy and looks really good. The delivery guy was very helpful and the customer service was excellent too. No hesitation in giving five stars! John Balgowlah
Our sun Lounges are amazing. They are comfortable and exactly what was advertised. They have made our pool area like a resort.The service provided was 5 star. They were so quick to set up. Definitely recommended the sun Lounges. You won't regret it.
Zara was amazingly attentive and helpful. We give her 6 stars for speed of service and meeting our every need. Thanks for being so great! 😊
Amazing customer service
Brooke was very helpful
Staff were very friendly and helpful.We drove to this shop from the Sunny Coast,as we liked the way the sofa looked,it was even better in real life,bought it and they will deliver for a very good price.Highly recommend going here if you want something a little unique.
Benjamin was very knowledgeable and helpful about the products.
Good product knowledge. Not pushy. Great to desk with.
We had an excellent experience with Yasmine. She is extremely efficient, help me immensely and I’d say a great asset to your company. Faye Brooks
James was absolutely lovely and so helpful & knowledgeable..All of the 3 young salesmen there have outstanding customer service. Loved the range of furniture and the high quality. Can't wait to get my outdoor lounge and coffee table. Highly recommend Lavita!
Fantastic great quality outdoor furniture. Great range as well as stock availability. Jose and James are amazing to deal with, the best service you could ask for. Helpful, knowledgeable, friendly. No request is to difficult. I am a repeat customer (who purchased blindly through COVID lockdowns) and cant recommend them highly enough.
Great service! Can’t wait to receive my new outdoor sofa :)
Matt and Brooke were amazing. Matt was very knowledgeable and helped us along with the entire decision making process
I just had a great customer service experience ordering my new outdoor sofa over the phone. Patient. Friendly and very helpful. Thanks
Spent the last 3 weeks looking for the outdoor living space with no luck. Gave it one last go and found the Lavita Website chat to talk with Tina the store manager at Salisbury. We knew what we wanted and found what they had online. Within 10 mins of the whole chat we worked out details, price and even delivery! It was so easy it would have take the same amount of time to put clothes on and get into the car before we even started to drive to a furniture store. Order is on the way and very clear communication and easy to deal with. Much thanks guys. Best part, me and my partner are still together :)
Would not recommend Lavita outdoor furniture to anyone! Despite the false marketing claims, the sunbrella fabric is not mildew / mould resistant and has deteriorated rapidly in only 12 months. When approaching customer care I was told to just clean it with bleach (despite seeing how extensive the lounges had deteriorated). Most bizarrely, the company has accused me of lying about the deterioration and claimed the lounges look like they have been submerged in flood water ??? My specific area was not affected by the recent Qld flooding, and this gross attempt to get out of replacing faulty products is pretty despicable. Highly suggest go elsewhere for quality, durable outdoor furniture.
Awesome service, wonderfully friendly and helpful staff. Amazing range of quality products.
David (salesman)was fantastic. The outdoor dining furniture is beautiful There was a problem with hopeless contract delivery men but Lavita sent their own staff down to fix the problem & change delivery staff I would highly recommend shopping at Lavita
The team were extremely professional and polite and even more so, extremely understanding. We have been delayed in getting into our new property and they have stored the furniture 4 weeks so far past the initial date we expected to collect. Can’t wait to get the new furniture, we know it will look and feel amazing. Thanks again to the Lavita team. Highly recommend them.
John is very helpful and patient when we need advice on various sofa configuration and materials. Thanks.
I have yet to receive the outdoor corner lounge that I purchase but I am so impressed with the customer service I have received. After looking online, I enquired about 2 settings, they sent me a quote and followed up to see if I was still interested and to update me on a further sale discount on one of the lounges I am interested in. I went into the showroom to see the lounge and again I'm very impressed with the quality of product. Can't wait to get my lounge! Thank you Zara for all your help!
Great service. Great quality. Items not currently on show floor was able to be explained through all the other available pieces.
The customer service at Lavita outdoor was great. The lady “Shohrat” was so helpful and happy to answer all our questions and tried her best to make us choose what is the best for our needs. Thank you !!!
We were hesitant as our last experience was poor. Not this time . John was very attentive and helpful. Their prices also very realistic. Great experience.
Love our outdoor furniture - excellent quality, super comfy. Customer service is outstanding - dealt with David initially and Jose for a subsequent order. They were both super helpful, friendly and accommodating. Would definitely recommend!!
Excellent service today from Jose at Lavita at Alexandria. Looking for outdoor furniture and we were unsure exactly what we wanted but Jose spent a lot of time explaining the different features of the materials and offering practical advice as to what might fit into the area. We felt no pressure whatsoever. Can recommend.
Amazingly helpful. Good quality furniture.
Very happy with the service we received.
Absolutely rude staff. You can't sit behind a desk with your mask under your chin and then kick someone out of a store for having a Legal medical exemption. If you want to make money for your business, i suggest not having rude men discriminating on young females.
Extremely rude staff
The lounge is super comfy and the customer service is five stars. Thanks Benjamin
Thanks Shohrat. Great communication and fast follow up. I look forward to the Noosa sun lounges delivery :)
Was great dealing with Shiv really new his stuff and was very patient with us as we keptchangingour minds. The website did have a mistake on measurements of a table and even though it was longer than what we wanted we still bought it because it was a lovely outdoor table.
We dealt with James who was very helpful and easy to deal with. A great experience overall.
Yasmin from Lavita outdoor furniture was extremely helpful throughout our phone conversation. I had many questions about pricing, size & delivery of 3pieces of furniture we had chosen for our apartment & Yasmin couldn’t have been more helpful or pleasant. Her cheeriness & willingness to answer our questions & find a suitable solution for our needs was amazing. We highly recommend making contact with Yasmin for any support or questions about their furniture. Thanks Yasmin
Excellent customer service, prompt follow up and very good communication. The sales staff were also very helpful in discussing their products.
Great service from Brooke
Excellent service from Salma. Great product knowledge and very efficient. We have not yet received our items so I am hopeful that the level of service from Salma continues through the process. Thanks
We had a good experience at Lavita. The service staff were friendly and knowledgeable about the products and we were extra lucky as the stock was available in the warehouse that day. Product is still very new so too early to review.
Rachit was extremely knowledgeable and very helpful. Very excited to receive our outdoor setting
Great service, comfortable, modern design and durable. A perfect fit for our home.
Placed a phone enquiry with the Auburn store and the James was fantastic - answered my questions, provided advice and placed the order with no troubles. More businesses could do well to have such helpful staff!
Thanks so much Matt really appreciate all your help !
Have only shopped online and spoken with Tina on the phone but she was very helpful and I’m very happy with the ordering and delivery being offered.
James is a top bloke. Easy to deal with and knew his stuff. Nice one James.
Went to look at outdoor furniture. The guy in the store was very helpful and even stayed past the closing time to help. Printed out all the options w oh the the pricing and called the following day to follow-up. We placed an order and delivery was quick and punctual. Really like the new outdoor furniture. Would be happy to buy from this place again.
Rachit gave a good price then arranged the exact delivery day. One happy customer!
Ben's service and helpfulness has been great, and was the thing that secured my purchase as I was debating over whether to purchase the Lavita furniture or another much cheaper option. I had phoned twice prior and been rushed off the phone so glad I tried once more and got Ben - Although I might have saved $4000 if I hadn't 😅 Furniture due to arrive January 2022, hoping the quality is commensurate with their branding and pricing 🤞
We haven’t received the order yet but the customer service from Tina when ordering over the phone was fantastic. She was very friendly, helpful, thorough and efficient. Thank you!
My wife and I went to Lavita Furniture looking for new set of outdoor furniture. We were enthusiastically greeted by Brooke who devoted a lot of time to our search and gave us what we believe to be very genuine advice and assistance. We were pleased to purchase a number of items that work well together, thanks to Brooke's advice. A very positive experience in store. Strongly recommend!
Professional. Helpful. Good value.
Great service, sales team very helpful and knowledgeable about products, will certainly look to purchase again.
Great shopping experience. Staff attentive and friendly.
Prompt and efficient service.
Worst customer service. If you are happy to wait 6 months and still waiting then order. Otherwise keep away. Have had one phone call from them in almost 6 months. definitely dodgy. Then want to charge me 20% cancellation fee for a service that they are to blame for. Do not order from these guys.
Ordered outdoor patio furniture, It arrived with defects and imperfections which we sent back. We received a new set, with the same imperfections and defects (possibly the same set they tried to re-deliver), I had to contact them a few times to get information on a new set and they eventually said.... all of the sets have these imperfections. So they sell these pieces to consumers that are damaged???? Really!?
Exceptional staff member Astar who under stress from being on his own all day, managed to serve everyone with politeness and calmness. Ignoring endless phone ringing in order to "serve the instore customer first" meanwhile apologising for the wait. All I can say is that he is a valuable employee who should be rewarded. Very rare these days to come across someone like him as most young serving staff couldn't care less about much other than their mobile ringing.
Able to provide required information and process my purchase in a very efficient manner.
Great customer service with quality designer furnitures.
Paid for delivery of table and benches and was clearly told the delivery fee included product assembly - apparently there must have been a "miscommunication" when finalising the sale, as we found out when the delivery was made (late of course) and we rang to get it sorted out, product assembly costs extra. Poor form to say one thing and clearly not deliver the service promised.
Can't wait to get my outdoor couch but gosh what an ordeal! Order placed online & paid for in full. Delivery was NOT included to Canberra, which is NOT clear, when other metro deliveries are $149. 7 weeks later I call up to see where goods are when they arrived into warehouse 2 weeks ago and am told by Alexandria store it will be $500 to have it delivered to Canberra! Outrageous! Jose became rude and aggressive when I said this delivery cost was ridiculous! He also refused to refund goods without 50% cancellation charge as I was not happy to pay such an expensive delivery fee. I have never in my entire life been spoken to by such a rude store manager. After MUCH argument I was finally able to speak to a more helpful area manager in sales support, which should have been offered to me rather than having to demand to speak with someone helpful. Hopefully, I may be able to update when the goods actually do arrive and I do hope they were worth the tears! Delivery issue resolved but traumatic experience. Buyer beware!
Great service by Mathew, very accommodating - highly recommended.
Brook was very attentive and eager to help us with our outdoor entertaining area and to match everything beautifully. We will get our delivery all before Christmas just in time ..
Yasmine has been fantastic my purchases arrived ahead of time and I. Time for my birthday Couldn’t be happier our toft seven seater look amazing Thanks again team, would recommend and be using again Gina
Fantastic fast service.
Jose and his team are knowledgeable and very helpful. Very easy to deal with and their outdoor furniture is truely all weather.
Service provided by Shohrat and other staff at Auburn store was 5 star. Did what they promised and always followed up with a phone call.
Ben was very friendly and helpful. He showed us 2 of the 3 lounges that we saw online. Unfortunately the other lounge wasn’t assembled on the floor. He gave us space to sit on the lounge and left us to discuss. When he returned , our questions were answered to our satisfaction . He was never pushy. We proceeded with purchase and would highly recommend Ben to any other buyers as your point of contact
Tina made my purchase very simple and easy and love the fact the product is delivered and installed and boxes taken away so I can just enjoy! Great service thus far and excited about delivery soon!
Great Range, designs and materials, excellent friendly staff and very good value for money!
Friending, quick and efficient service. Thank you
I had a fantastic experience at Lavita in Dandenong. Adrian looked after me and was Terrific. He answered all my questions promptly and went over and above in terms of trying to help me feel comfortable with the outdoor setting I was buying online. He sent me photos and doublechecked every detail I asked about. It really was a good way to buy and I’m sure I’ll go back if I need anything more.
The staff were very friendly they answered any questions about the products and differences.
Great quality furniture, very stylish. Reasonable lead times, not having to wait too long for delivery. Staff had good knowledge of furniture and advice re. Assembly.
Great service and friendly staff!
Benjamin was calm, considered, thorough and polite and stepped us through every step of the process with confidence. A pleasure to deal with
Great service, answered all our questions and provided good advice
Not happy with the customer service experience With the store manger , Jose Earlier in the year i have been given a quote , of $3239 Which i was more then happy to pay when stock arives . Due to the corona virus and other stores delays i have decided to purchase items once available . Now that the stock is about to become available the manager has refused to honour the quote and has said I told you the price will go up . 5000+ So much for customer service .. Very poor experience .
Very helpful. Answered all my questions quickly and precisely.
Great selection on beautiful furniture pieces. Attentive staff who are very thorough in their explanations about the aspects of the furniture, very knowledgeable and professional. Quick and efficient. Thanks guys, looking forward to our delivery!
Amazing service from the moment I walked in the door. Highly recommend 👌
Amazing service, very helpful
Shohrat, Thankyou for taking the time to explain to us the options we had with the colour of the seats, it was a very enjoyable experience dealing with you during the purchase of the furniture. Thanks John
David was extremely helpful, his service was outstanding.
Sales process was a breeze however unfortunately their delivery service is unreliable. Don't expect your products to be delivered on time.
James was easy to talk to! Knew what i was after and helped me with quotes, photos and a smooth transaction!
Matt was extremely helpful and made it a pleasure buying their furniture
So helpful and great service
I had a great experience at Lavita. I was looked after by Yasmin and she was really knowledgeable, friendly and followed up our visit as she said she would. Excellent service.
We were served by a wonderful young man who was extremely thorough, polite and helpful. Great service and I can’t wait to receive my new sun loungers.
First class quality, friendly helpful staff ticked every box. Very happy with our beautiful outdoor furniture.
Helpful staff providing great service!
I spoke with James and I have to commend him on his customer service, it is rare these days to receive the kind of professionalism that James provided me, and even though I wasn’t able to get what I was after I felt the need to express myself and give James a good wrap. I wish James worked for my company! Good job James thank you for spending so much time with me and I will definitely come in once your open and take a look at your show room. With thanks Dionne
Great service and flexibility!
Tina and Ben at the Salisbury store were very helpful. The shop was packed when we walked in, but they made sure everyone was tended to. Fingers crossed the new lounge set comes as quickly as they suggested 😉
6/5 stars very good this guy deserves a raise
Jose gave me incredible service, outstanding - I will be back due to his service
A delightful experience talking to Rachit when purchasing our June outdoor lounge. Nothing was too hard for him to explain to me about the product. Thanks once again.
Yasmin is fantastic, she is so friendly and helpful and made the phone shopping easy and fun. Thank you so much Yasmin you are awesome. And we love the day bed, comfortable and look great.
Jose is fabulous, friendly, fast, efficient and I can’t wait for the furniture to arrive. The furniture looks high quality on their website. YAY!
Jose and David were great to deal with, explained the products well and had competitive pricing. Can’t wait to receive our new outdoor furniture!
Rachit called me on a sunday to give me help with an order. Great service! And lead times very small , Thankyou
Great experience ordering with Rachit - friendly, provided options and responsive. Thanks
Very happy. Tina and Yasmin went the extra mile worked out the best deal for us and Yasmin helped pack the furniture in the truck. Love the quality and value for money you get with Lavita furniture.
Yasmin was great. Very happy with our purchase 👍
I would have rated it -5 star if that was a option Worst customer service ever would not recommend it to anyone very ridiculing and rude behaviour towards the customer they can go of their written charges and instead of being apologetic would dare to give advice to a customer how to put up with their (mistaken price) very rudely Never ever would step into this shop again Worst experience ever
Found the item we were looking for, asked for additional chair which was no problem, given the pros & cons of alternatives. All done & paid, delivery in 2 Weeks! Excellent, out in a little over 30 mins.
I would not recommend dealing with this company. Appalling after sales Customer Service! I purchased an outdoor lounge suite on the 10th of January 2021, they advised the order would arrive by the end of February. I received an email in February to pay the remaining balance, but the order hadn't even arrived in Australia yet! Then another email in March, in April x2 - with the order not even being in the country. Then text messages to say to pay remaining balance, but the furniture wasn't even in Melbourne yet again! Not one single phone call or other communication to advise where the order was at or that it was delayed. Only emails requesting to pay. Only to find out the order has just arrived TODAY (mid-May 2021). 4 Months after the 50% deposit was paid. Not one single courtesy phone call to even apologise or update me. I've requested they discount the delivery fee of 99 AUD as a "good faith gesture" for the delays and them never returning my calls, and they have refused, quite rudely so! They can't even confirm a delivery date until I pay the balance! To which I am hesitant given the last 4 months of delays! Once I receive the couches I can write a review on the actual product but highly unimpressed with the way LaVita furniture conducts it's after sales customer service! I will not be returning to this store.
Rachit was amazing and helped us so much in store! Highly recommended!!
Great and attentive service showing the furniture with great patience and knowledge from Rachit. Great quality and very helpful.
Rachit was very patient with me and very helpful with all the figerations on all the tables and chairs and couches ,, definitely recommend him and the store to anyone looking for outdoor seating
Yasmin was wonderful. She was clear, succinct and delivered on her promises. She has a perfect phone manner and was very helpful.
I bought the savannah outdoor setting today! And wow Yasmin was an absolute pleasure to deal with from first email confirming availability to final sale providing the ultimate customer experience.
Rachit was extremely helpful and followed up all my sales requests very efficiently!
Absolutely delighted with my purchase. I placed the order on the phone with Jose. He was very friendly, honest and worked very hard to get my delivery with a very tight deadline. The delivery guys were also very friendly and kept me updated with arrival times. We bought 4 Noosa Sun lounges and we are in love with them. They look great and very stylish. Would definitely buy from Lavita again! Cheers Jean Franco Vilaro
Thanks Jose for the exceptional service. He was a pleasure to work with and was able to get our new ourdoor sofa shipped in very quick time frames for our party this Saturday. He really did go above and beyond to help us out and would definitely shop there again.
Cheap China sofas. Edit to owner. Sorry for my honesty!
Joseph and Mark A++ Amazing customer service..very helpful they extended there help making sure everything was onpoint.. Very happy with their service.
The worst company I bought 2 outdoor bed after 6 months we never used end up the fabric is yellow I called the company because it supposed to be 20 years warranty on fabric the guy was out of respect and he didn’t want to put a claim in Never buy from them the worst I ever deal with
Had an outdoor setting delivered just before Christmas which was very obviously damaged in transit. Sadly their customer "service" people in Sydney can't be bothered dealing with the issue or even responding to my enquiries. This company appears to be good right until you have a problem. Effie, if you're reading this, I just want you to know that you're absolutely terrible at your job.
My Lavita 9 piece outdoor dining set was delivered today. What a pleasure working with the folks from Lavita. From the folks who took my order through the delivery process. Mario who coordinates and allocates deliveries sent me several messages and called me to tell me which day and what time to expect delivery (this never happens with other stores). Joseph and Mark who Drove the truck down from Sydney (2-1/2 hour drive) unloaded my furniture and moved it to my back deck as I requested. AnyTime I need furniture in the future, I’ll be ordering it from Lavita.
Very Quiet and good.
I was very happy with the delivery Joseph did for us. He was very professional and tidy, gave us a call in advance and then came at that time. Overall very happy with the service and happy to recommend Lavita.
Tina provided outstanding service and offered us a really reasonable price. But it was her knowledge of the product and her friendliness that made the difference and secured the deal.
greart products and service
Josè has been a pleasure to deal with, he gave me great advice when selecting the furniture and kept me regularly updated on my order. Great furniture quality and service, highly recommended!
Wonderful service!
The service given to us by Jose is excellent. He went out of his way to make sure our delivery of goods is delivered before Christmas as we had been previously told we might not receive it. We are very thankful to Jose for his help. I would highly recommend using Lavita Outdoor furniture at the Alexandria store if you are looking for a high quality product at a good price and great customer service
We were treated quite rudely from the first moment we walked in - snapped at about masks and signing in before he went back to talking to the other guy working in the store. Furniture looks lovely and is comfortable but way overpriced for being made in China. I won't be back and would never recommend this store to anyone else either.
Excellent service, very pleasantly surprised by the regular updates on delivery and actually turning up when scheduled.
Excellent service and delivery. The product is high quality.
Great service
Small range, overpriced
Small range, overpriced
After renovating our back yard this year we needed outdoor furniture. Went to a few different stores to see our options. All the stores we went to we’re happy for us to look around. However Lavita didn’t want our business. After explaining that I have a medical exception not to wear a mask, still didn’t want to allow me in. Apparently people not wearing mask correctly under there nose or around the chin is acceptable. Where ever I’ve been I’ll show them my exception and haven’t had any problems. I had $10,000 to spend on furniture to furnish our backyard, but Lavita won’t see any of this as even when these mask restrictions get lifted entirely I won’t be visiting this store as they never showed me any courtesy.
After renovating our back yard this year we needed outdoor furniture. Went to a few different stores to see our options. All the stores we went to we’re happy for us to look around. However Lavita didn’t want our business. After explaining that I have a medical exception not to wear a mask, still didn’t want to allow me in. Apparently people not wearing mask correctly under there nose or around the chin is acceptable. Where ever I’ve been I’ll show them my exception and haven’t had any problems. I had $10,000 to spend on furniture to furnish our backyard, but Lavita won’t see any of this as even when these mask restrictions get lifted entirely I won’t be visiting this store as they never showed me any courtesy.
Really great stuff who took great care of us and a really great selection.
Really great stuff who took great care of us and a really great selection.
Tina was a pleasure to deal with and very helpful in helping us choose the right furniture for our space.
Tina was a pleasure to deal with and very helpful in helping us choose the right furniture for our space.
The chairs are fantastic - just what I’ve been searching for. Also showroom was well laid out so easy to check out the products. Quick and easy transaction - thanks so much!
Great service, great range - top quality! You will find what you need here for sure.
Great service, great range - top quality! You will find what you need here for sure.
Very pleased with the service and quality of the furniture purchased. The team was considerate when I communicated by constraints (budget, space etc.) and helped find the right assortment of furniture. I couldn’t be happier and am very satisfied with value for money. Thanks Jose & team.
Very pleased with the service and quality of the furniture purchased. The team was considerate when I communicated by constraints (budget, space etc.) and helped find the right assortment of furniture. I couldn’t be happier and am very satisfied with value for money. Thanks Jose & team.
Ordered couch in July, still waiting for confirmation of any kind that it has even left China and will be here by Christmas. Full of "maybes" and "I can't confirm." No follow up from the company, I have had to call every few weeks for an update. There was a problem with the fabric, so I found out so that has made it even longer. Halil was brilliant to deal with in the store in July, sadly, like another reviewer, the other male that works there yelled at me me over the phone that it was my couch, so pretty much my problem. I then was speaking with Alberto in Melbourne but he has sent a message that he is unwell and to deal with their head office. 22nd November today, I had hoped for a lounge by Christmas, but I'm not holding my breath. I thought we were so lucky finding this place, but it's just caused tears and anxiety.
Ordered couch in July, still waiting for confirmation of any kind that it has even left China and will be here by Christmas. Full of "maybes" and "I can't confirm." No follow up from the company, I have had to call every few weeks for an update. There was a problem with the fabric, so I found out so that has made it even longer. Halil was brilliant to deal with in the store in July, sadly, like another reviewer, the other male that works there yelled at me me over the phone that it was my couch, so pretty much my problem. I then was speaking with Alberto in Melbourne but he has sent a message that he is unwell and to deal with their head office. 22nd November today, I had hoped for a lounge by Christmas, but I'm not holding my breath. I thought we were so lucky finding this place, but it's just caused tears and anxiety.
Fantastic service, and Alberto’s knowledge about the products was great. Made it easy to choose the right outdoor lounge for us. Will throughly recommend
Fantastic service, and Alberto’s knowledge about the products was great. Made it easy to choose the right outdoor lounge for us. Will throughly recommend
Great customer service and super comfy loungers. Summer at home will be even better now
Great customer service and super comfy loungers. Summer at home will be even better now
Great service! Very helpful staff.
Great service! Very helpful staff.
Great product and service
Great product and service
The consultant was very professional in his explanation of the differences between the different products available and made the purchasing explanation easy.
The consultant was very professional in his explanation of the differences between the different products available and made the purchasing explanation easy.
We’ve been loyal Lavita customers for years and the quality and service is still unmatched. It’s the best place to go for on-trend, quality outdoor furniture at reasonable prices. Couldn’t recommend them highly enough.
We’ve been loyal Lavita customers for years and the quality and service is still unmatched. It’s the best place to go for on-trend, quality outdoor furniture at reasonable prices. Couldn’t recommend them highly enough.
Great furniture and service! Staff very friendly and helpful! Highly recommend it. Jose was the best!
Great furniture and service! Staff very friendly and helpful! Highly recommend it. Jose was the best!
Amazing service Alberto is excellent highly recommended!!
Amazing service Alberto is excellent highly recommended!!
The team at Lavita provide old fashioned customer service in every phase of the shopping experience, from the store to delivery. Their products that are second to none in quality and durability. We’ve been coming back for years and Albert and the team are always a pleasure to deal with!
The team at Lavita provide old fashioned customer service in every phase of the shopping experience, from the store to delivery. Their products that are second to none in quality and durability. We’ve been coming back for years and Albert and the team are always a pleasure to deal with!
Yasmin was very helpful and knew her products and stock levels well. It was great to be able to speak to someone willing to explain as well as give us time to make a decision.
Yasmin was very helpful and knew her products and stock levels well. It was great to be able to speak to someone willing to explain as well as give us time to make a decision.
Very knowledge staff who were prepared to provide advice and managed the customers well and efficiently.
Very knowledge staff who were prepared to provide advice and managed the customers well and efficiently.
Went in yesterday looking for furniture. No one was at desk when we came in so we started browsing. After about a minute a man appeared without a hello but a “you have to sign in”. I apologised as I went left when I entered not right (which is where the sign in sheet was). Still haven’t had a hello. We continued browsing and we made note that after 5 minutes we still had not even been acknowledged whatsoever. Obviously they don’t need customers to survive 🙄. We decided to leave. In the way out I stated to the man that it would have been nice to even of had a hello or can I help you. ANY kind of service even ever so slight. I asked for his name which was Nikola. I asked who the Manager was and he stated he was. Yeah, good luck with that.
Went in yesterday looking for furniture. No one was at desk when we came in so we started browsing. After about a minute a man appeared without a hello but a “you have to sign in”. I apologised as I went left when I entered not right (which is where the sign in sheet was). Still haven’t had a hello. We continued browsing and we made note that after 5 minutes we still had not even been acknowledged whatsoever. Obviously they don’t need customers to survive 🙄. We decided to leave. In the way out I stated to the man that it would have been nice to even of had a hello or can I help you. ANY kind of service even ever so slight. I asked for his name which was Nikola. I asked who the Manager was and he stated he was. Yeah, good luck with that.
Very efficient and helpful. Honest feedback to my questions. Excited about pending delivery.
Very efficient and helpful. Honest feedback to my questions. Excited about pending delivery.
Just want to say I ordered the savannah 3 piece with coffee table and was impressed with the quality,dealt with a young lady named Lucinda who was very professional and polite,and also easy to get in contact with,keep up the good work
Just want to say I ordered the savannah 3 piece with coffee table and was impressed with the quality,dealt with a young lady named Lucinda who was very professional and polite,and also easy to get in contact with,keep up the good work
Very quick and efficient customer service, our sales person was Benjamin and we were very happy with our experience at Lavita when purchasing joy sun beds.
Very quick and efficient customer service, our sales person was Benjamin and we were very happy with our experience at Lavita when purchasing joy sun beds.
Easy ordering process. The team was very helpful. Now waiting for the products to arrive.
Easy ordering process. The team was very helpful. Now waiting for the products to arrive.
Fantastic and friendly customer service from Jose. Bought from them about nine years ago and went back to get another set of furniture. Never disappointed. A place to go when you’re looking for your outdoor needs.
Fantastic and friendly customer service from Jose. Bought from them about nine years ago and went back to get another set of furniture. Never disappointed. A place to go when you’re looking for your outdoor needs.
Great customer service At Salisbury store, lovely people, very efficient, would highly recommend
Great customer service At Salisbury store, lovely people, very efficient, would highly recommend
Excellent service. Friendly and knowledgable sales staff willing to go the extra mile in ensuring customer satisfaction. Would definitely recommend to others and be shopping here again shortly!!
Excellent service. Friendly and knowledgable sales staff willing to go the extra mile in ensuring customer satisfaction. Would definitely recommend to others and be shopping here again shortly!!
Alberto was an excellent sales rep. Attention to detail and answered all my queries promptly. Thank you Alberto. I love our new Outdoor setting.
Alberto was an excellent sales rep. Attention to detail and answered all my queries promptly. Thank you Alberto. I love our new Outdoor setting.
We're very happy with the furniture. Service was prompt and polite.
We're very happy with the furniture. Service was prompt and polite.
I have purchased from Adrian at Lavita on a number of occasions. Extremely happy with the service and products.
I have purchased from Adrian at Lavita on a number of occasions. Extremely happy with the service and products.
Great service and always happy to assist when needed. Lounges are amazing and durable.
Great service and always happy to assist when needed. Lounges are amazing and durable.
We purchased an outdoor setting today from Ben. He was welcoming, helpful and not at all pushy - lovely to deal with. Jaz was great with the details around delivery date etc. We look forward to receiving our outdoor setting in Oct/Nov.
We purchased an outdoor setting today from Ben. He was welcoming, helpful and not at all pushy - lovely to deal with. Jaz was great with the details around delivery date etc. We look forward to receiving our outdoor setting in Oct/Nov.
Super happy with Lavita. I normally find it very difficult to decide on furniture settings and those sorts of things as I worry about getting it wrong. Halil really helped my wife & I out by going through which brands work best in what settings. I had loads of questions and he was more than happy to answer them all for us. Ordered two sets of furniture, for by the pool and an outdoor room. Really happy with the quality and the price we paid. And Jose also helped with final choices and gave us a lovely gift of the flexi tray to go with our pool setting which was really nice of him to do. Will be back for sure and definitely recommend.
Super happy with Lavita. I normally find it very difficult to decide on furniture settings and those sorts of things as I worry about getting it wrong. Halil really helped my wife & I out by going through which brands work best in what settings. I had loads of questions and he was more than happy to answer them all for us. Ordered two sets of furniture, for by the pool and an outdoor room. Really happy with the quality and the price we paid. And Jose also helped with final choices and gave us a lovely gift of the flexi tray to go with our pool setting which was really nice of him to do. Will be back for sure and definitely recommend.
Awesome company to deal with. They kept in touch from placing the order thru to delivery. Everyone very friendly. Fabulous product. Loving my sunlounges A1.
Awesome company to deal with. They kept in touch from placing the order thru to delivery. Everyone very friendly. Fabulous product. Loving my sunlounges A1.
Unhelpful staff, very short and pushy to get off the phone and never get a call back from delivery company. Customer Service very poor. Very short notice for delivery. Won't be using them again.
Unhelpful staff, very short and pushy to get off the phone and never get a call back from delivery company. Customer Service very poor. Very short notice for delivery. Won't be using them again.
Great customer service. Prompt return call, great help with the fabrics colour and smooth ordering and transaction process. Thanks Alberto - appreciate it.
Great customer service. Prompt return call, great help with the fabrics colour and smooth ordering and transaction process. Thanks Alberto - appreciate it.
A great in-store experience and Jose really looked after our family. The furniture arrived and looks amazing around our home. Highly recommend the Lavita team in Alexandria.
A great in-store experience and Jose really looked after our family. The furniture arrived and looks amazing around our home. Highly recommend the Lavita team in Alexandria.
Great service from very friendly staff. Our experience was very pleasant. Jose was really helpful and very obliging. Great product at a great price.
Great service from very friendly staff. Our experience was very pleasant. Jose was really helpful and very obliging. Great product at a great price.
Perfect service, I knew exactly what I wanted and Halil addressed my needs with absolutely no fuss! Really happy, thank you very much! The quality of the outdoor furniture is obviously 1st class and 5 year warranty suggestive of the company’s confidence in the product! Very happy and looking forward to picking up the product!
I had a great experience speaking with Halil over the phone today. We are unable to visit a local showroom so I called with a list of questions. He took time to answer all of my questions thoroughly and even took a few pictures to send my way. It was obvious that he was knowledgeable about their stock and the process of shipping interstate. I felt confident making a purchase with his guidance and am looking forward to our new lounge arriving in time to enjoy the spring weather.
I had a great experience speaking with Halil over the phone today. We are unable to visit a local showroom so I called with a list of questions. He took time to answer all of my questions thoroughly and even took a few pictures to send my way. It was obvious that he was knowledgeable about their stock and the process of shipping interstate. I felt confident making a purchase with his guidance and am looking forward to our new lounge arriving in time to enjoy the spring weather.
Fantastic service in the store from Halil. Demonstrated the product features and made the delivery arrangements super easy. Thanks!
Fantastic service in the store from Halil. Demonstrated the product features and made the delivery arrangements super easy. Thanks!
There product looks amazing and the team has been really helpful!
There product looks amazing and the team has been really helpful!
What a great store! We love our outdoor furniture for our new pool area! The staff were super nice and helpful. Halil and Jose were friendly and experienced and went above and beyond to look after us! Quality of the furniture is definitely up there with the best! Thanks guys pleasure meeting you both. Dom & Dan
Amazing experience at the Salisbury showroom with Yasmin today. She was super helpful and the whole process was amazing, couldn’t fault it. Would 100% recommend
Amazing experience at the Salisbury showroom with Yasmin today. She was super helpful and the whole process was amazing, couldn’t fault it. Would 100% recommend
Helpful, friendly and excellent customer service
Helpful, friendly and excellent customer service
Jose was a pleasure to deal with! Very knowledgeable & keen to ensure I was happy with my selection. Can’t wait for my new setting to arrive! Thanks for your help Jose 😊
Jose was a pleasure to deal with! Very knowledgeable & keen to ensure I was happy with my selection. Can’t wait for my new setting to arrive! Thanks for your help Jose 😊
Awesome furniture and great service , was very happy with my purchases today definitely worth a visit, it won’t disappoint .
Awesome furniture and great service , was very happy with my purchases today definitely worth a visit, it won’t disappoint .
Poor after sale service They were once a good company Dont bother with them look at others
Poor after sale service They were once a good company Dont bother with them look at others
We had a good Customer service experience with Lavita when we realised our order was not suitable for the space we had planned to put it. We had paid a deposit which was half the original cost . The item we did go ahead with did not reach the amount of the deposit . Lavita agreed to refund the outstanding amount .
Quality outdoor furniture, together with Jose's knowledge and helpful approach, made it an easy shopping experience
Quality outdoor furniture, together with Jose's knowledge and helpful approach, made it an easy shopping experience
I can thoroughly recommend this store. The people are so friendly and especially Tina was a delight to deal with. The furniture is so well priced and of a good quality.
I can thoroughly recommend this store. The people are so friendly and especially Tina was a delight to deal with. The furniture is so well priced and of a good quality.
We shopped around for weeks looking for the best deal for outdoor chairs. The piccolo chairs are beautiful and you can tell it’s good quality when you sit on it. Best part was the price which was significantly cheaper than many other options. Really nice customer service as well! Definitely recommend
Great service and great prices, very happy, thank you Halil and Jose
Great service and great prices, very happy, thank you Halil and Jose
Lavita’s staff,Yasmin, is so sweet and helpful. I have a wonderful shopping experience with her. I will definitely recommend her to my friends
Lavita’s staff,Yasmin, is so sweet and helpful. I have a wonderful shopping experience with her. I will definitely recommend her to my friends
Lovely staff and great products. Very happy with our outdoor furniture purchase
Lovely staff and great products. Very happy with our outdoor furniture purchase
Easy to deal with and to the point.
Good selection of sofa great service !
Good selection of sofa great service !
Tina was brilliant! Extremely helpful, knowledgeable about the products including everything with what to expect with delivery. Highly recommend Lavita Brisbane and Tina. Thank you
Tina was brilliant! Extremely helpful, knowledgeable about the products including everything with what to expect with delivery. Highly recommend Lavita Brisbane and Tina. Thank you
Thanks to Yasmin and Jody for the great service and product advice.
Thanks to Yasmin and Jody for the great service and product advice.
Great product and excellent customer service 👌 This company is highly recommended if looking for quality products that are different and a reasonable price.
Great product and excellent customer service 👌 This company is highly recommended if looking for quality products that are different and a reasonable price.
I live on the Sunshine Coast and loved the look of their outdoor furniture, to avoid the travel they organized a video chat to see and view some of the pieces before ordering! Such personalized and friendly service! Loved the range too! 😊
I live on the Sunshine Coast and loved the look of their outdoor furniture, to avoid the travel they organized a video chat to see and view some of the pieces before ordering! Such personalized and friendly service! Loved the range too! 😊
Visited the Lavita store in Salisbury and was met by Tina who provided us with all the information we needed to make a decision on an outdoor lounge set. The quality of the furniture was impressive (fabric, joinery, comfort) and the design suited our outdoor area perfectly. Tina was extremely helpful and also provided an excellent package price which saved us a few hundred dollars. Highly recommended - we will return again. Thank you.
Visited the Lavita store in Salisbury and was met by Tina who provided us with all the information we needed to make a decision on an outdoor lounge set. The quality of the furniture was impressive (fabric, joinery, comfort) and the design suited our outdoor area perfectly. Tina was extremely helpful and also provided an excellent package price which saved us a few hundred dollars. Highly recommended - we will return again. Thank you.
I wish I could rate them zero, worst customer service ever, Jose the manager that knows nothing about management or dealing with a customer, after buying a set of furniture and waiting for 7 weeks we still haven't received our furniture or even a single phone call to let us know it will be delayed, we have waited so long and after 7 weeks when we call up to follow up this guy Jose has the nerve to abuse us and tell us he doesn't get paid enough to deal with the issue and hangs up on us after abusing me and my wife, who does that?! You should be mopping the floor, I don't know how you got a management role, I hope people read this and think twice before dealing with them or fall for their empty promises because after you paid them they will be done with you and your services or requirements doesn't matter nomore, you would only get abused by contacting them, I will make sure I will follow this up by fair trading and the head office as well.
I wish I could rate them zero, worst customer service ever, Jose the manager that knows nothing about management or dealing with a customer, after buying a set of furniture and waiting for 7 weeks we still haven't received our furniture or even a single phone call to let us know it will be delayed, we have waited so long and after 7 weeks when we call up to follow up this guy Jose has the nerve to abuse us and tell us he doesn't get paid enough to deal with the issue and hangs up on us after abusing me and my wife, who does that?! You should be mopping the floor, I don't know how you got a management role, I hope people read this and think twice before dealing with them or fall for their empty promises because after you paid them they will be done with you and your services or requirements doesn't matter nomore, you would only get abused by contacting them, I will make sure I will follow this up by fair trading and the head office as well.
Really excellent service from the online chat to the call from the sales person. The delivery was also great, on time and the driver was friendly and helpful. Highly recommend their products as well.
Great service and advice from Tina on the type of outdoor furniture that would best suit the conditions in which we would use it. Very happy with our purchase.
Great service and advice from Tina on the type of outdoor furniture that would best suit the conditions in which we would use it. Very happy with our purchase.
Awesome service and assistance. Couldn’t have asked for more! Thanks so much.
Awesome service and assistance. Couldn’t have asked for more! Thanks so much.
Tina was extremely help and had excellent customer service skill over the phone. She was happy to answer all my questions and got back to with straight away.
Tina was extremely help and had excellent customer service skill over the phone. She was happy to answer all my questions and got back to with straight away.
not delivery on date and not available [email protected] what is told me contact email I cannot trust this situation.
not delivery on date and not available [email protected] what is told me contact email I cannot trust this situation.
Easy ordering for a great outdoor lounge. Delivery guys John and Oscar were great and very flexible trying to deliver when it suited me and asap.
Easy ordering for a great outdoor lounge. Delivery guys John and Oscar were great and very flexible trying to deliver when it suited me and asap.
Fantastic service. Was a bit of a mix up with the delivery (which was not their fault but the supplier sending the wrong stock). They were very apologetic and had it sorted quickly for us. The real measure of good customer service is how they handle things when they do go wrong. Ten out of ten for customer service and quality product.
Fantastic service. Was a bit of a mix up with the delivery (which was not their fault but the supplier sending the wrong stock). They were very apologetic and had it sorted quickly for us. The real measure of good customer service is how they handle things when they do go wrong. Ten out of ten for customer service and quality product.
Well designed furniture and super comfortable for outdoor suites. Helpful service in the shop.
Well designed furniture and super comfortable for outdoor suites. Helpful service in the shop.
Great quality furniture at affordable prices. Will definitely buy from them again.
Great quality furniture at affordable prices. Will definitely buy from them again.
Excellent service and willing to help out with our tight delivery before Christmas. We love our new outdoor setting and couldn't be happier with the whole experience. Would definitely recommend.
Excellent service and willing to help out with our tight delivery before Christmas. We love our new outdoor setting and couldn't be happier with the whole experience. Would definitely recommend.
Excellent service and great design!
Excellent service and great design!
Andrew was very helpful and knowledgeable about the product he was selling.
Andrew was very helpful and knowledgeable about the product he was selling.
Tina was highly knowledgeable, patient and helpful as she guided our decisions around design choices, colours and the many options available. Five star service and I would absolutely recommend her and Lavita.
Tina was highly knowledgeable, patient and helpful as she guided our decisions around design choices, colours and the many options available. Five star service and I would absolutely recommend her and Lavita.
Jose at Lavita Furniture was a huge help when we were choosing our outdoor setting. We love the Noosa Chaise with sumbrella material which means it can be outside with no cover. Lavitas service was friendly and efficient
Jose at Lavita Furniture was a huge help when we were choosing our outdoor setting. We love the Noosa Chaise with sumbrella material which means it can be outside with no cover. Lavitas service was friendly and efficient
Absolutely first class customer service … I haven't experienced customer service quite like it for many, many years anywhere else. Halil and Hose went over and above to ensure that all of my questions were answered and gave me invaluable and honest advice. This product is outstanding.
Tina was super helpful and encouraged me to find out the lift size in my new apartment to ensure that the sofa would fit. Lavita is a a great place to go to buy furniture
Tina was super helpful and encouraged me to find out the lift size in my new apartment to ensure that the sofa would fit. Lavita is a a great place to go to buy furniture
Full stars to Ben the delivery man extrodineer from Brisbane. This young gentleman goes above and beyond to ensure a delivery of goods can be achieved for his customer. I believe he started when we were all still sleeping and finished close to dinner time just so that everyone could have their goods prior to Christmas. Lucky was I that he was on the job! My outdoor lounge is fantastic too. Thanks Ben , Shane, Tina and team at Lavita Brisbane. 😊
Full stars to Ben the delivery man extrodineer from Brisbane. This young gentleman goes above and beyond to ensure a delivery of goods can be achieved for his customer. I believe he started when we were all still sleeping and finished close to dinner time just so that everyone could have their goods prior to Christmas. Lucky was I that he was on the job! My outdoor lounge is fantastic too. Thanks Ben , Shane, Tina and team at Lavita Brisbane. 😊
I purchased Bondi outdoor setting about 6 months ago, very expensive for the quality I received, the legs are loped sided, the fabric is cheap and tacky. Very uncomfortable to seat on, the seating cheaply made. NOT HAPPY AT ALL. BUYER BEWARE
I purchased Bondi outdoor setting about 6 months ago, very expensive for the quality I received, the legs are loped sided, the fabric is cheap and tacky. Very uncomfortable to seat on, the seating cheaply made. NOT HAPPY AT ALL. BUYER BEWARE
We have been looking for outdoor furniture of a high quality for a while. We went and had a look at Lavita Furniture and was amazed at the quality of the Sunbrella range. Mitch at Lavita Hallam was very helpful with our choice Mitch went above and beyond with the service and customer care we recieved. If you are looking for great furniture and service Iam proud to reccommend them. Filomena Perna
Fantastic service with a smile. Happy to negotiate on price when buying a few items. Can’t wait to get our lounge in time for summer! Many thanks!!
Fantastic service with a smile. Happy to negotiate on price when buying a few items. Can’t wait to get our lounge in time for summer! Many thanks!!
Good service and informative. We got exactly what we were looking for.
Good service and informative. We got exactly what we were looking for.
Excellent customer service and very friendly staff. Tina was very responsive and helpful with my order. It makes the process very easy when things are explained clearly.
Excellent customer service and very friendly staff. Tina was very responsive and helpful with my order. It makes the process very easy when things are explained clearly.
Very happy with our purchase here. Tina and Yasmine were so helpful and made us feel well looked after. Loved the range of sun loungers. Would definitely recommend.
Very happy with our purchase here. Tina and Yasmine were so helpful and made us feel well looked after. Loved the range of sun loungers. Would definitely recommend.
Great little shop, it will take you by surprise, worth a look if you want to buy
Great little shop, it will take you by surprise, worth a look if you want to buy
Great customer service. Great product.
Great customer service. Great product.
Jose and Halil have been wonderful through our sales experience. They have a lot of knowledge and very helpful. Thank you 🙏🏼
Jose and Halil have been wonderful through our sales experience. They have a lot of knowledge and very helpful. Thank you 🙏🏼
Very helpful and friendly staff! Fast delivery. Will definitely use again in the future.
Jose was an amazing. Great retail experience. Thank you. Will be back.
Jose was an amazing. Great retail experience. Thank you. Will be back.
Great place to to buy outdoor furniture! Jose is great, he help us to find our amazing bed for for the pool! 100% recomended
Great place to to buy outdoor furniture! Jose is great, he help us to find our amazing bed for for the pool! 100% recomended
Shopped online and called to clarify colours, suitability for placement and durability etc. Jose was knowledgeable, professional and very helpful, sending photos to confirm and answering questions to help me narrow in on my wish list. The purchasing process was easy. I haven’t received my pieces yet, so can’t comment on the quality, but feel confident. Very happy with the range of outdoor furniture and their pricing especially after having searched for months! The 5th star I’m reserving for the quality of my Piccolo outdoor porch suite and Sky lounge set with table. Muchas gracias.
Shopped online and called to clarify colours, suitability for placement and durability etc. Jose was knowledgeable, professional and very helpful, sending photos to confirm and answering questions to help me narrow in on my wish list. The purchasing process was easy. I haven’t received my pieces yet, so can’t comment on the quality, but feel confident. Very happy with the range of outdoor furniture and their pricing especially after having searched for months! The 5th star I’m reserving for the quality of my Piccolo outdoor porch suite and Sky lounge set with table. Muchas gracias.
Yasmin assisted me with an electronic purchase and she could not have been more helpful. Her responses were always prompt and she was happy to provide me with additional information. Would highly recommend.
Yasmin assisted me with an electronic purchase and she could not have been more helpful. Her responses were always prompt and she was happy to provide me with additional information. Would highly recommend.
Great service from real friendly staff and a perfect sofa at a great price . Would highly recommend
Great service from real friendly staff and a perfect sofa at a great price . Would highly recommend
Excellent service, thank you to Jose who helped us with picking our couch and great deal!!
Excellent service, thank you to Jose who helped us with picking our couch and great deal!!
These guys were so helpful and their outdoor furniture is fabulous. Great service !
These guys were so helpful and their outdoor furniture is fabulous. Great service !
Tina was very helpful and gave great advice on making the decision on which outdoor dining setting to buy. Good quality products at a reasonable price. Excellent customer service and highly recommend Lavita.👍😁
Outstanding customer service. Very helpful staff that new the products rally well. Product is excellent quality and it was a really positive experience that is rare to find with some other retailers.
Outstanding customer service. Very helpful staff that new the products rally well. Product is excellent quality and it was a really positive experience that is rare to find with some other retailers.
The best designed, quality & priced outdoor furniture in the Melbourne market (and we did our homework !). Excellent service & knowledge by Adrian at the Mt Waverley store too ! Save yourself the time & just go to Lavita furniture. Easy to get to, near Monash freeway. Manny & Sylvia (Hawthorn East)
Tina was very helpful in explaining about the furniture and offered us different options to consider. I certainly would return again.
Tina was very helpful in explaining about the furniture and offered us different options to consider. I certainly would return again.
Tina was very helpful and gave great advice on making the decision on which outdoor dining setting to buy. Good quality products at a reasonable price.
Great outdoor furniture options and fantastic service. Yasmin and Tina were super helpful sorting out everything very efficiently.
Great outdoor furniture options and fantastic service. Yasmin and Tina were super helpful sorting out everything very efficiently.
Great customer service from Yasmin, both on the phone and in store, very knowledgeable on the furniture we purchased. Such a positive shopping experience.
Great customer service from Yasmin, both on the phone and in store, very knowledgeable on the furniture we purchased. Such a positive shopping experience.
They have nice furniture, yet don’t expect excellent customer service. Was slightly disappointed as the lady sitting at the counter was busy with her mobile phone and did not provide any help
They have nice furniture, yet don’t expect excellent customer service. Was slightly disappointed as the lady sitting at the counter was busy with her mobile phone and did not provide any help
Fantastic customer service Jose
Fantastic customer service Jose
Such helpful friendly advice and fast delivery !
Such helpful friendly advice and fast delivery !
My wife & I decided to visit Lavita Outdoor Furniture shop due to the fact they stocked a lot of the Sunbrella range. Yasmin looked after us in regards to explaining the various lounges and the advantages of the Sunbrella materials. We were very happy with the range of outdoor & indoor lounges as well as the outstanding service we received from Yasmin. Highly recommended!
My wife & I decided to visit Lavita Outdoor Furniture shop due to the fact they stocked a lot of the Sunbrella range. Yasmin looked after us in regards to explaining the various lounges and the advantages of the Sunbrella materials. We were very happy with the range of outdoor & indoor lounges as well as the outstanding service we received from Yasmin. Highly recommended!
Exceptional customer service when speaking with Tina at Lavita. Whilst buying online from regional FNQ, I had many questions and Tina was always very helpful and obliging. Tina kept in touch weekly to help coordinate delivery as well. Lavita , offers modern good looking outdoor furniture at a good price. Consequently , we purchased four settings ! Thank you Tina, for your exceptional customer service.
Exceptional customer service when speaking with Tina at Lavita. Whilst buying online from regional FNQ, I had many questions and Tina was always very helpful and obliging. Tina kept in touch weekly to help coordinate delivery as well. Lavita , offers modern good looking outdoor furniture at a good price. Consequently , we purchased four settings ! Thank you Tina, for your exceptional customer service.
Fantastic customer service
Fantastic customer service
Great service, friendly staff, very helpful and excellent quality products. We are very happy with our purchases.
Great service, friendly staff, very helpful and excellent quality products. We are very happy with our purchases.
Just purchased 2 outside sunlounges from Yasmin . Friendly, knowledgeable and fabulous service, she went above and beyond to help me with delivery in time for my special visitors.
Just purchased 2 outside sunlounges from Yasmin . Friendly, knowledgeable and fabulous service, she went above and beyond to help me with delivery in time for my special visitors.
My go to furniture store for outdoor if they have what i want. Have bought from them multiple times. Great quality, good prices and awesome customer service. Had an issue recently on a purchase and they were quick to respond and resolve above my expectations.
Great quality and fantastic service. We were so pleased with our new outdoor furniture and unique accessories.
Great quality and fantastic service. We were so pleased with our new outdoor furniture and unique accessories.
Tina is a real Asset to Lavita! Tina has good customer service skills, friendly and has great listening ability . Tina helped Aaron and I with combinations of furniture to fit our outdoor space. We are so happy with our choice and Thank You Lavia for bringing in some new furniture options, as we have been to many outdoor stores and were very disappointed. Aaron and Therese
Tina is a real Asset to Lavita! Tina has good customer service skills, friendly and has great listening ability . Tina helped Aaron and I with combinations of furniture to fit our outdoor space. We are so happy with our choice and Thank You Lavia for bringing in some new furniture options, as we have been to many outdoor stores and were very disappointed. Aaron and Therese
Great service, great quality and great price. Mitch was more than helpful and guided us through the range in comfort and ease. No need to look anywhere else.
Great service, great quality and great price. Mitch was more than helpful and guided us through the range in comfort and ease. No need to look anywhere else.
Good after sales service
Good after sales service
excellent service, after sales services are really good, they listen and do what ever they can , never got disappointed using their service
excellent service, after sales services are really good, they listen and do what ever they can , never got disappointed using their service
Yasmin was extremely helpful and efficient, just the personal service you would want and expect. The outdoor furniture was by far the best we had seen. We will gladly shop there again!
Yasmin was extremely helpful and efficient, just the personal service you would want and expect. The outdoor furniture was by far the best we had seen. We will gladly shop there again!
Fantastic experience. Great furniture and service. Highly recommended.
Fantastic experience. Great furniture and service. Highly recommended.
These guys have amazing furniture and are super helpful! I ordered over the phone and the customer service is 2nd to none. If I need more outdoor furniture in the future I’ll be sure to get it from here.
These guys have amazing furniture and are super helpful! I ordered over the phone and the customer service is 2nd to none. If I need more outdoor furniture in the future I’ll be sure to get it from here.
Tina was very helpful. Great service
Tina was very helpful. Great service
Rrally disappointed Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Rrally disappointed Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Really disappointed Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Really disappointed Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Had really bad experience Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Had really bad experience Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Fantastic service and explanations on the different types of leathers and sofas
Fantastic service and explanations on the different types of leathers and sofas
Very happy with the quality of our Bondi outdoor setting and the service was great too!
Very happy with the quality of our Bondi outdoor setting and the service was great too!
Recently I purchased a gorgeous outdoor setting from Lavita Outdoor furniture in Sailsbury Brisbane. Lovely Jasmine was so helpful in every way. Very satisfying to receive old fashioned friendly service, a quality product and at a great price too!! Thank you Jasmine and Team at Lavita Sailsbury, you're doing a great job!!
The service provided by the maintenance guys is second to none, nothing was too much trouble and repair was done quickly and perfectly. Thank you
The service provided by the maintenance guys is second to none, nothing was too much trouble and repair was done quickly and perfectly. Thank you
Amazing, helpful, cheerful staff. Yasmin was great to deal with. Had exactly what I was after. Would happily recommend to anyone.
Amazing, helpful, cheerful staff. Yasmin was great to deal with. Had exactly what I was after. Would happily recommend to anyone.
I purchased the Kroes outdoor bar setting from the Mount Waverley store and was extremely happy with the costumer service I received Peter Sayce
I purchased the Kroes outdoor bar setting from the Mount Waverley store and was extremely happy with the costumer service I received Peter Sayce
The team at Lavita we’re fantastic to deal with especially Jose. They were quick to respond to my enquiry, even helping me after hours. The whole process was very slick and not to forget the amazing quality of the lounge we purchased. Can’t wait to get it in situ!! Thanks team.
Very hard to deal with, when something goes wrong. terrible . My problem still hasn’t been solved .. Jose is very rude and disrespectful.
A big thanks to Yasmin from the Salisbury store for all of her help with my outdoor furniture packages. Yasmin helped colour match my furniture when buying online by sending me images of the furniture collected together which was a massive help, through my multiple dealings she has been both friendly and efficient and displays great knowledge on all the products on offer, a true asset to the Lavita team. Thanks again Yasmin :)
A big thanks to Yasmin from the Salisbury store for all of her help with my outdoor furniture packages. Yasmin helped colour match my furniture when buying online by sending me images of the furniture collected together which was a massive help, through my multiple dealings she has been both friendly and efficient and displays great knowledge on all the products on offer, a true asset to the Lavita team. Thanks again Yasmin :)
Found this company on google. Great website with loads of different furniture options. Went to the store and customer service was excellent! Ordered some outdoor furniture with a two week delivery date-was expecting to have to wait at least six. Highly recommend this company! Troy was particularly helpful with measurements and product information.
Found this company on google. Great website with loads of different furniture options. Went to the store and customer service was excellent! Ordered some outdoor furniture with a two week delivery date-was expecting to have to wait at least six. Highly recommend this company! Troy was particularly helpful with measurements and product information.
Had a fantastic experience today at Lavita. Too many choices to choose from! Our sales man Adrian at the Mt Waverley store was very helpful with any information we needed! We will definitely be back. 10/10
Had a fantastic experience today at Lavita. Too many choices to choose from! Our sales man Adrian at the Mt Waverley store was very helpful with any information we needed! We will definitely be back. 10/10
Decorating our alfresco was made easy with the team at lavita. Great customer service.
Decorating our alfresco was made easy with the team at lavita. Great customer service.
Great service, got all the info I needed without any pressure to buy.
Great service, got all the info I needed without any pressure to buy.
Great service from Adrian at the My Waverly showroom. Very knowledgeable and helpful! All the furniture is beautiful, so hard to decide !
Great service from Adrian at the My Waverly showroom. Very knowledgeable and helpful! All the furniture is beautiful, so hard to decide !
Amazing customer service. Just like the good ol days. I’m a senior person and compliment great customer service. 10/10 to this company. Thank you
Amazing customer service. Just like the good ol days. I’m a senior person and compliment great customer service. 10/10 to this company. Thank you
Accidentally pushed one star review. But this stores customer service is five stars defiantly.
Accidentally pushed one star review. But this stores customer service is five stars defiantly.
Great service and excellent products.. will definitely shop here again!!! Highly recommended!!!
Great service and excellent products.. will definitely shop here again!!! Highly recommended!!!
Very professional approach to customer service.....👍
Very professional approach to customer service.....👍
Brooke at Lavita was really helpful. It was the first and last outdoor furniture store that we visited and her advice about their quality products made it so easy. If you are hunting for outdoor furniture and don't know where to start Lavita could be a good spot.
I have ordered a 5 piece outdoor setting from Brisbane service was good over the phone cannot wait to receive the outdoor setting.
I have ordered a 5 piece outdoor setting from Brisbane service was good over the phone cannot wait to receive the outdoor setting.
Called in advance to arrange an appt to inspect the Piccolo Outdoor Balcony Suite as I finish work at 5pm and am likely to get to Lavita's beyond their closing time of 5.30pm (coming fr Concord West). I spoke with a staff member named Jose. Jose was extremely pleasant, understanding and flexible and was willing to stay back after closing time so I could inspect the items that I was interested in. Upon arrival I was greeted and shown to the Piccolo set. Jose was very polite, informative and thorough. He would try and further gauge your style and give his experienced opinion based on your home, style, wants and needs. He took the time to explain the different materials and the care required for each one etc. I also needed other furniture items and Jose continued to assist me whilst I was looking around the showroom, explaining to me the different components of the items and which (and why) they may be better suited for my new place etc. The Piccolo set in itself was quite comfortable and durable and it seems that it can easily be stored away when not in use. Thanks Jose for being so attentive, thorough and friendly - really appreciated that you stayed back beyond your working hours to assist me. Definitely recommend this place for their products and customer service!
Called in advance to arrange an appt to inspect the Piccolo Outdoor Balcony Suite as I finish work at 5pm and am likely to get to Lavita's beyond their closing time of 5.30pm (coming fr Concord West). I spoke with a staff member named Jose. Jose was extremely pleasant, understanding and flexible and was willing to stay back after closing time so I could inspect the items that I was interested in. Upon arrival I was greeted and shown to the Piccolo set. Jose was very polite, informative and thorough. He would try and further gauge your style and give his experienced opinion based on your home, style, wants and needs. He took the time to explain the different materials and the care required for each one etc. I also needed other furniture items and Jose continued to assist me whilst I was looking around the showroom, explaining to me the different components of the items and which (and why) they may be better suited for my new place etc. The Piccolo set in itself was quite comfortable and durable and it seems that it can easily be stored away when not in use. Thanks Jose for being so attentive, thorough and friendly - really appreciated that you stayed back beyond your working hours to assist me. Definitely recommend this place for their products and customer service!
First class products.Excellent phone sale. Efficient delivery service.
First class products.Excellent phone sale. Efficient delivery service.
The staff were helpful and not pushy. Once we had made our choice the talked us through the product and made sure met all of our needs. Awesome experience. Cheers
The staff were helpful and not pushy. Once we had made our choice the talked us through the product and made sure met all of our needs. Awesome experience. Cheers
The staff were honest, friendly and knowledgeable on their products. Would highly recommend.
The staff were honest, friendly and knowledgeable on their products. Would highly recommend.
Very prompt response to my web enquiry. I received a phone call straight away and very good service over the phone.
Very prompt response to my web enquiry. I received a phone call straight away and very good service over the phone.
The service was great. The product is very good and hard wearing would recommend for all outdoor outdoor spaces.
The service was great. The product is very good and hard wearing would recommend for all outdoor outdoor spaces.
Dissapointing.. website better than showroom
Dissapointing.. website better than showroom
A good range of high quality lounges and outdoor stuff but no prices on anything, don't like that retail trick at all... Easy to get to with good parking.
A good range of high quality lounges and outdoor stuff but no prices on anything, don't like that retail trick at all... Easy to get to with good parking.
Thank you for your excellent customer service Mitch and the boys - Dandenong store! You guys were AWESOME! See review from my partner G Perriman. ( I had computer issues this afternoon- couldn't wait to tell my Guy.
Thank you for your excellent customer service Mitch and the boys - Dandenong store! You guys were AWESOME! See review from my partner G Perriman. ( I had computer issues this afternoon- couldn't wait to tell my Guy.
We have been looking for outdoor furniture of a high quality for a while. We went and had a look at Lavita Furniture and was amazed at the quality of the Sunbrella range. Mitch at Lavita Hallam was very helpful with our choice Mitch went above and beyond with the service and customer care we recieved. If you are looking for great furniture and service Iam proud to reccommend them. Filomena Perna
Excellent sales service by a team who know their products well. Thumbs up to the organisation and their processes ... we had delivery one week after ordering a number of large items. We got great prices and the quality of the goods and the warranty is outstanding. After dealing with many other big furniture companies, I'd recommend Lavita in a heartbeat.
Excellent sales service by a team who know their products well. Thumbs up to the organisation and their processes ... we had delivery one week after ordering a number of large items. We got great prices and the quality of the goods and the warranty is outstanding. After dealing with many other big furniture companies, I'd recommend Lavita in a heartbeat.
I am writing this review from just in front of the shop. Staff ignored and pretended as busy , I was waiting at least for 10 minutes and then I went and asked are you so busy that you can’t assist. Don’t deserve one star even. Stone Age customer service!
I am writing this review from just in front of the shop. Staff ignored and pretended as busy , I was waiting at least for 10 minutes and then I went and asked are you so busy that you can’t assist. Don’t deserve one star even. Stone Age customer service!
Great service. Halil was excellent.
Great service. Halil was excellent.
I just bought the 7 ways Moda suite from Jose at Lavita and am so happy with purchase! Jose was so helpful and it wasn’t a bother to him to sure me the different configurations, how to take the covers off for washing and how to clip and unclip the pieces. Awesome service and awesome product - thanks Jose!!
Yasmine was an absolute pleasure to deal with - very friendly, helpful & professional. I would have no reservation recommending Lavita Furniture to anyone looking for a quality, well priced product.
Yasmine was an absolute pleasure to deal with - very friendly, helpful & professional. I would have no reservation recommending Lavita Furniture to anyone looking for a quality, well priced product.
Purchased the Savanah outdoor lounge setting. Definitely the best product we found after much searching, by far the most comfortable. The team were very helpful and knowledgeable and delivery was fast as promised. Very satisfied.
Purchased the Savanah outdoor lounge setting. Definitely the best product we found after much searching, by far the most comfortable. The team were very helpful and knowledgeable and delivery was fast as promised. Very satisfied.
Had a wonderful experience. Would highly recommend Lavita! Can't wait for our delivery next week. Thank you to you Mitch for your great service. Happy New Year to you and all the staff at Lavita!
Had a wonderful experience. Would highly recommend Lavita! Can't wait for our delivery next week. Thank you to you Mitch for your great service. Happy New Year to you and all the staff at Lavita!
Liam was extremely helpful! Very happy! Thank you
Liam was extremely helpful! Very happy! Thank you
Very personal service, excellent outdoor furniture
Very personal service, excellent outdoor furniture
Superb service knowledgeable and friendly!
Superb service knowledgeable and friendly!
It’s not often these days where the customer service is on point but Troy at Lavita was brilliant! Nothing was a problem & he was very helpful in finding a solution for me. Thanks Troy! Definite 5 Stars!
It’s not often these days where the customer service is on point but Troy at Lavita was brilliant! Nothing was a problem & he was very helpful in finding a solution for me. Thanks Troy! Definite 5 Stars!
Top quality service, went out of their way to make sure I'd have the furniture ready by Christmas, and free shipping. Thanks a lot Andrew.
Top quality service, went out of their way to make sure I'd have the furniture ready by Christmas, and free shipping. Thanks a lot Andrew.
Great showroom with wonderful, attentive staff. Love the range of furniture and it appears to be all of exceptional quality. Troy was fantastic with his help and information that he provided
Great showroom with wonderful, attentive staff. Love the range of furniture and it appears to be all of exceptional quality. Troy was fantastic with his help and information that he provided
Beautiful furniture and excellent service from Jose!!! Delivery was very prompt as well. Highly recommend.
Beautiful furniture and excellent service from Jose!!! Delivery was very prompt as well. Highly recommend.
I would like to thank Troy and his team for a lovely quality lounge, delivery at lightening speed for Christmas period. This lounge was brought after 2x lounges from other major retailer was poorly assembled, and we were told they do mass production in Asia & could not guarantee us a good lounge. However, Lavita lounge was superb & assembled in Australia, custom made. It's about time we support Australia assembled and businesses like Lavita. Thank you once again. John & Mai
I would like to thank Troy and his team for a lovely quality lounge, delivery at lightening speed for Christmas period. This lounge was brought after 2x lounges from other major retailer was poorly assembled, and we were told they do mass production in Asia & could not guarantee us a good lounge. However, Lavita lounge was superb & assembled in Australia, custom made. It's about time we support Australia assembled and businesses like Lavita. Thank you once again. John & Mai
Highly recommended!! Excellent products. Won’t accept anyone but Jose’s service and product knowledge. Thank you Jose for your time and patience.
Highly recommended!! Excellent products. Won’t accept anyone but Jose’s service and product knowledge. Thank you Jose for your time and patience.
Professional company to deal with, great customer service and highly recommend. Most of all Quality Products.
Professional company to deal with, great customer service and highly recommend. Most of all Quality Products.
Great furniture and being a local it’s nice to support local business that offer exceptional service and quality products. Jose thanks for all your help and product knowledge really helped make my mind up on the right pieces.
Great furniture and being a local it’s nice to support local business that offer exceptional service and quality products. Jose thanks for all your help and product knowledge really helped make my mind up on the right pieces.
Thank you to Halil & Jose for the great customer service. Furniture is quality, will be back!
Thank you to Halil & Jose for the great customer service. Furniture is quality, will be back!
Lavita customer service is one of the best I have experience is a long time. Responsive, thorough, caring and prompt. Very impressed and would return for more outdoor furniture when we need outdoor furniture.
Lavita customer service is one of the best I have experience is a long time. Responsive, thorough, caring and prompt. Very impressed and would return for more outdoor furniture when we need outdoor furniture.
I am reall happy with the whole experience The crew at lavita did what they said and all on time very efficient had the stock , you cannot ask for more .. A special mention to the warehouse over at Milperra these 3 men went over and above my expectations with helping me to load up my ute and even giving me some rope and tying it all up for me . Thanks again guys I really appreciate your help today what a nice gesture. And now for the unboxing 😊😊 Regards Joe
I am reall happy with the whole experience The crew at lavita did what they said and all on time very efficient had the stock , you cannot ask for more .. A special mention to the warehouse over at Milperra these 3 men went over and above my expectations with helping me to load up my ute and even giving me some rope and tying it all up for me . Thanks again guys I really appreciate your help today what a nice gesture. And now for the unboxing 😊😊 Regards Joe
OK.. but had problems with outdoor dining chairs. I contacted Lavita just a week outside of their warranty period and they were not willing to help. They told me they were only indoor/outdoor items and should be brought inside when not being used. This was not how they were sold to me.
OK.. but had problems with outdoor dining chairs. I contacted Lavita just a week outside of their warranty period and they were not willing to help. They told me they were only indoor/outdoor items and should be brought inside when not being used. This was not how they were sold to me.
It was a pleasure to place our June outdoor lounge order at Lavita’s Salisbury store today. Troy answered all our questions and gave us some great options we hadn’t thought of without any hard pressure upsell. Fantastic service. We can’t wait to flop on our new lounge. Much appreciated. Greg and Danni
Great customer service and great range of products! The staff were extremely helpful and we were very happy with our purchase!
Great customer service and great range of products! The staff were extremely helpful and we were very happy with our purchase!
Great service from Mitch and very knowledgable. Made the whole purchasing process easy and fun!
Great service from Mitch and very knowledgable. Made the whole purchasing process easy and fun!
Good selection of quality products and Jose was very helpful.
Good selection of quality products and Jose was very helpful.
Great service when ordering my couch. Jose went out of his way to answer my questions after hours. Will update when couch delivered.
Great service when ordering my couch. Jose went out of his way to answer my questions after hours. Will update when couch delivered.
Brilliant service. Great products. It was a pleasure to deal with Adrian
Brilliant service. Great products. It was a pleasure to deal with Adrian
Great selection.
Great selection.
Placed my order with Marcus and received it one week later from Sydney to Tootgarook -Victoria. Received a phone call from Angelo the day before delivery advising of the approximate time John would arrive with my order. I was so happy with one of my purchases that I immediately ordered another with Alberto through the Dandenong Showroom. I cannot speak highly enough of all the staff mentioned above and have no hesitation in recommending Lavita’s fantastic service and products.
Placed my order with Marcus and received it one week later from Sydney to Tootgarook -Victoria. Received a phone call from Angelo the day before delivery advising of the approximate time John would arrive with my order. I was so happy with one of my purchases that I immediately ordered another with Alberto through the Dandenong Showroom. I cannot speak highly enough of all the staff mentioned above and have no hesitation in recommending Lavita’s fantastic service and products.
It is such a pleasure to have an amazing customer service experience! I called on a Sunday after hours but didn’t leave a message. First thing Monday morning I received a call from Jose saying he had noticed a missed call from my number and asking how he could help me. He offered several different priced solutions to my request and then proceeded without being asked to offer me a “return customer” discount. This is my second experience with Lavita and the quality of their products and the service is second to none. Highly recommend.
It is such a pleasure to have an amazing customer service experience! I called on a Sunday after hours but didn’t leave a message. First thing Monday morning I received a call from Jose saying he had noticed a missed call from my number and asking how he could help me. He offered several different priced solutions to my request and then proceeded without being asked to offer me a “return customer” discount. This is my second experience with Lavita and the quality of their products and the service is second to none. Highly recommend.
Excellent service!!! Great product.
Excellent service!!! Great product.
Troy was very helpful showing us the different uses of the lounge, and going out of his way finding cushions for our other chairs. Thanks.
Troy was very helpful showing us the different uses of the lounge, and going out of his way finding cushions for our other chairs. Thanks.
We ordered outdoor lounge furniture several months ago for our new home. The quality of the furniture is excellent and there were so many configuration options to fit our outdoor space. The build ran over time but Lavita were absolutely great about delaying the delivery for us. They regularly checked when we might be ready. All in all I would highly recommend Lavita
We ordered outdoor lounge furniture several months ago for our new home. The quality of the furniture is excellent and there were so many configuration options to fit our outdoor space. The build ran over time but Lavita were absolutely great about delaying the delivery for us. They regularly checked when we might be ready. All in all I would highly recommend Lavita
Excellent service, Troy was very efficient and great! to deal with, thank u Lavita!
Excellent service, Troy was very efficient and great! to deal with, thank u Lavita!
This Lavita outdoor Sunbrella Toft lounge is exactly what my family have been looking for our outdoor area. We can now relax in style this summer and not worry about the rain damaging our furniture. The staff at Lavita were 100 percent helpful and arranged a very quick delivery time. So happy !!!!!
Excellent to deal with. Really go the extra mile.
Excellent to deal with. Really go the extra mile.
A couple nice lads assured us and it was pleasant experience. Not to mention the quality products on display.
A couple nice lads assured us and it was pleasant experience. Not to mention the quality products on display.
Fantastic service! Great delivery. Was expecting to wait 6 weeks and it came earlier. The product is fantastic. For the extra money of these types of products - it is so worth it.
Fantastic service! Great delivery. Was expecting to wait 6 weeks and it came earlier. The product is fantastic. For the extra money of these types of products - it is so worth it.
Professional service - great experience, quality furniture and highly recommend. Thanks Simon
Professional service - great experience, quality furniture and highly recommend. Thanks Simon
Great products at a reasonable price. Very helpful staff. Would definitely recommend if you’re in the market for outdoor furniture. Good website too.
Great products at a reasonable price. Very helpful staff. Would definitely recommend if you’re in the market for outdoor furniture. Good website too.
Great products, helpful staff. Loved the value. The showroom in Dandenong is worth a look as it offers a massive range and the quality well surpasses the majority of outdoor furniture elsewhere. 5 stars
Great products, helpful staff. Loved the value. The showroom in Dandenong is worth a look as it offers a massive range and the quality well surpasses the majority of outdoor furniture elsewhere. 5 stars
Mitch gave us excellent service, explained the characteristics of the furniture clearly and answered all of our questions. It did not feel like a sales pitch and we purchased very quickly. We can highly recommend Mitch. Alan Shelton
Mitch gave us excellent service, explained the characteristics of the furniture clearly and answered all of our questions. It did not feel like a sales pitch and we purchased very quickly. We can highly recommend Mitch. Alan Shelton
Excellent service from everyone I dealt with, prompt delivery and a great product. We are really happy to have chosen Lavita Furniture for our outdoor setting purchase.
Excellent service from everyone I dealt with, prompt delivery and a great product. We are really happy to have chosen Lavita Furniture for our outdoor setting purchase.
Great products, Brooke was very helpful. Extremely happy with our purchase.
Great products, Brooke was very helpful. Extremely happy with our purchase.
Excellent service and very responsive!
Excellent service and very responsive!
Jose was very helpful in the follow up of my Purchase - very good service - thank you
Jose was very helpful in the follow up of my Purchase - very good service - thank you
Good quality and competitively priced furniture. The sales process was handled most professionally and the delivery team was 10/10
Good quality and competitively priced furniture. The sales process was handled most professionally and the delivery team was 10/10
Good Quality and quick delivery :)
Good Quality and quick delivery :)
High quality sofas and excellent service. A bit expensive but great design. On my experience, great customer service. Specially thanks to Jose for his attention
High quality sofas and excellent service. A bit expensive but great design. On my experience, great customer service. Specially thanks to Jose for his attention
Beautiful quality furniture that looks modern and stylish, Customer service A1, Jose went out of his way to make my purchase a pleasant experience, Thank you.
Beautiful quality furniture that looks modern and stylish, Customer service A1, Jose went out of his way to make my purchase a pleasant experience, Thank you.
I ordered a lounge setting online. I received a call from them saying that the colour I was looking for was unavailable for several months, so I cancelled and asked to be refunded my $2199.00. I called after finding the charge had gone through to my Credit card & they said the order was still outstanding, I tried to explain but the person on the other end said she couldn't hear as there was a vacuum cleaner running and hung up! I called again after waiting another 2 weeks to be told they would ring me back that day after speaking with the Manager. They didn't call back, so I called again & was promised the refund would be processed, this is 41 days after the initial transaction and over $50.00 in accumulated interest on my card. I most certainly would never buy from Lavita again regardless of the price as the Customer comes last!
I ordered a lounge setting online. I received a call from them saying that the colour I was looking for was unavailable for several months, so I cancelled and asked to be refunded my $2199.00. I called after finding the charge had gone through to my Credit card & they said the order was still outstanding, I tried to explain but the person on the other end said she couldn't hear as there was a vacuum cleaner running and hung up! I called again after waiting another 2 weeks to be told they would ring me back that day after speaking with the Manager. They didn't call back, so I called again & was promised the refund would be processed, this is 41 days after the initial transaction and over $50.00 in accumulated interest on my card. I most certainly would never buy from Lavita again regardless of the price as the Customer comes last!
The service and support we received from Jose was exceptional, thank you!
The service and support we received from Jose was exceptional, thank you!
Excellent level of service, knowledgeable and responsive. Thanks Troy for all your help.
Excellent level of service, knowledgeable and responsive. Thanks Troy for all your help.
Jose was excellent. Got us a great deal with our lounge set including shipping with a great attitude to go with it.
Jose was excellent. Got us a great deal with our lounge set including shipping with a great attitude to go with it.
Very good service
Very good service
Wow Wow Wow! So happy with my Savannah Outdoor Sunbeds and side tables. Amazing quality and so very comfortable. Thanks Troy for all your help! I wish I could post a picture!
Wow Wow Wow! So happy with my Savannah Outdoor Sunbeds and side tables. Amazing quality and so very comfortable. Thanks Troy for all your help! I wish I could post a picture!
A+ service and excellent product. Highly recommend!
A+ service and excellent product. Highly recommend!
It looks like closing down sale setting inside store, no parking, a joke
It looks like closing down sale setting inside store, no parking, a joke
Good and excellent service. Furnitures are really good. Salesmen are fabulous and highly communicable and very helpful. I am sure, I made a good choice
Good and excellent service. Furnitures are really good. Salesmen are fabulous and highly communicable and very helpful. I am sure, I made a good choice
Don't even acknowledge when we walk in to their store...
Don't even acknowledge when we walk in to their store...
Totally incapable of booking in a delivery or advising when delivery will take place despite having the items ordered in their possession for 2 weeks - they even asked my wife to contact the courier herself - appalling customer service - still dont have the items. Items now delivered, Lavita wouldn't unpack or remove boxes so I'm now left with a mountain of cardboard to clear away. Lafita did not deliver the correct set of cushion covers that we ordered but offered an alternative set with a $100 refund - which we accepted. However on opening that particular box we only have half of the number of covers required for the furniture set - now waiting for the remainder to be delivered
Totally incapable of booking in a delivery or advising when delivery will take place despite having the items ordered in their possession for 2 weeks - they even asked my wife to contact the courier herself - appalling customer service - still dont have the items. Items now delivered, Lavita wouldn't unpack or remove boxes so I'm now left with a mountain of cardboard to clear away. Lafita did not deliver the correct set of cushion covers that we ordered but offered an alternative set with a $100 refund - which we accepted. However on opening that particular box we only have half of the number of covers required for the furniture set - now waiting for the remainder to be delivered
I received great service from Gabe and his colleagues, including help assembling my outdoor storage box at their recent clearance sale in Milperra. Absolutely top class.
I received great service from Gabe and his colleagues, including help assembling my outdoor storage box at their recent clearance sale in Milperra. Absolutely top class.
Excellent Service. Prompt delivery. Friendly Staff. Great Price. Highly Recommend. ***** Posting for my parents Marj and Graeme Ward. Very Happy Customers.
Excellent Service. Prompt delivery. Friendly Staff. Great Price. Highly Recommend. ***** Posting for my parents Marj and Graeme Ward. Very Happy Customers.
My mum ordered a 5 piece outdoor setting through Lavita in Brisbane. She needed it urgently for a photo shoot and as all of it could not be delivered in time they lent her the matching table from the showroom for the day. They also gave her some extra pillows to compensate the 2 week delay on the table. Troy can be highly commended for his understanding of customer needs and his level of customer service. We are very happy with not only Lavita's service but most importantly the quality of this stylish outdoor lounge for the price.
My mum ordered a 5 piece outdoor setting through Lavita in Brisbane. She needed it urgently for a photo shoot and as all of it could not be delivered in time they lent her the matching table from the showroom for the day. They also gave her some extra pillows to compensate the 2 week delay on the table. Troy can be highly commended for his understanding of customer needs and his level of customer service. We are very happy with not only Lavita's service but most importantly the quality of this stylish outdoor lounge for the price.
Think carefully before you purchase from this business. Super friendly in store, & really good salesmen. But please be aware that delivery can take up to 6 MONTHS. Not only did it take up to 6mths to get all of the items I'd paid for in store, but they all arrived sporadically over that time. Products come from Asia via ship & everything you buy is ordered on a "per order basis". This is why the wait is so long... delivery is promised in 90 days but it wasn't the case for me. I had to contact the store multiple times to get any updates as to where my goods were going to arrive. A few excuses I got "It's Chinese NY, so they're on holidays" & "They've ran out of that colour fabric". I ordered in Nov 2016. It wasn't until May 2017 that I'd received everything. Waiting 6mths for items I paid for 6mths ago, was appalling. The quality is below standard with their waterproof covers. They deteriorated in the sun within 2 mths. Likewise, covers & cushions all faded within a few months too. So the UV protection on their fabric isn't good. It isn't made in Australia for Australian sun so what can I expect? Cheap plastic zips are used on their lounge cushion covers. The quality of the fabric goods really needs to be looked into. The quality of the actual furniture seems good so far. No fading on the coffee table's wicker. It has been exposed to the sun full time. I must admit purchasing over $3500 worth of product from Lavita & going through this experience did leave a bad taste in my mouth. I experienced great customer service in store when I went to purchase, but poor customer service from others in the business - when emailing about issues, the response was slow. It became so frustrating! At the end of it all, I wished I would've spent less & bought a set from a bigger, well known, store, so that I could have taken home everything on the day of purchase & not had to deal with the stress & dramas that I had.
Think carefully before you purchase from this business. Super friendly in store, & really good salesmen. But please be aware that delivery can take up to 6 MONTHS. Not only did it take up to 6mths to get all of the items I'd paid for in store, but they all arrived sporadically over that time. Products come from Asia via ship & everything you buy is ordered on a "per order basis". This is why the wait is so long... delivery is promised in 90 days but it wasn't the case for me. I had to contact the store multiple times to get any updates as to where my goods were going to arrive. A few excuses I got "It's Chinese NY, so they're on holidays" & "They've ran out of that colour fabric". I ordered in Nov 2016. It wasn't until May 2017 that I'd received everything. Waiting 6mths for items I paid for 6mths ago, was appalling. The quality is below standard with their waterproof covers. They deteriorated in the sun within 2 mths. Likewise, covers & cushions all faded within a few months too. So the UV protection on their fabric isn't good. It isn't made in Australia for Australian sun so what can I expect? Cheap plastic zips are used on their lounge cushion covers. The quality of the fabric goods really needs to be looked into. The quality of the actual furniture seems good so far. No fading on the coffee table's wicker. It has been exposed to the sun full time. I must admit purchasing over $3500 worth of product from Lavita & going through this experience did leave a bad taste in my mouth. I experienced great customer service in store when I went to purchase, but poor customer service from others in the business - when emailing about issues, the response was slow. It became so frustrating! At the end of it all, I wished I would've spent less & bought a set from a bigger, well known, store, so that I could have taken home everything on the day of purchase & not had to deal with the stress & dramas that I had.
Lavita Furniture is very bad in terms of delivery. We've ordered a table only because they've guaranteed that it will be delivered within a week. When I called the delivery company they said that Lavita staff knew it won't happen this fast. When my in laws ordered the lounge set it took more than a month for it to be delivered.
Lavita Furniture is very bad in terms of delivery. We've ordered a table only because they've guaranteed that it will be delivered within a week. When I called the delivery company they said that Lavita staff knew it won't happen this fast. When my in laws ordered the lounge set it took more than a month for it to be delivered.
We got the Luna lounge suite in November from Lavita Syndey and it has been the best purchase for us. Really comfy and looks really good. The delivery guy was very helpful and the customer service was excellent too. No hesitation in giving five stars! John Balgowlah
Outstanding quality, and friendly service. High quality furniture and willing to do a deal.
Outstanding quality, and friendly service. High quality furniture and willing to do a deal.
Alexandria NSW | (02) 8036 0673 |
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Auburn NSW | (02) 9138 2010 |
Dandenong VIC | (03) 9975 4570 |
Mt Waverley VIC | (03) 9981 0088 |
Salisbury QLD | (07) 3149 8229 |
Head Office NSW | (02) 9114 6684 |
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Yes, we’re open.
As an independent retailer, we need your support through these challenging times. We are managing the risks of COVID19 to ensure a safe environment for our staff and customers.
At this stage, all our showrooms remain open for business, but we’d like to assure you that the health and safety of our staff and customers is our highest priority.
We’ve taken all necessary precautions as advised by the government guidelines to ensure that everyone can stay safe – this includes frequent sanitisation and cleaning in showroom.
We’re also implementing social distancing guidelines, instructing employees to regularly wash their hands, and providing access to hand hygiene stations to our customers on entry and exit.
Home has never been so important. We’re here to help you choose the best sofa for you and your family.
We are following all updates to government advice closely. We are dedicated to your health and safety.
Thank you for your support and understanding.