Brilliant customer service by Tina, very helpful in store without being pushy, good knowledge of products and sofa set was in stock and able to be delivered within a week for a reasonable delivery fee. 5 year warranty on the set we bought was also a plus.

Rachit was very prompt when responding to my email queries and when I came into the store his customer service was excellent. Very happy with our new lounge setting (Noosa white) and can high recommend both Lavita Outdoor Furniture and Rachit in particular. Thanks again Rachit!

I found both Jose and David extremely helpful. David dealt with my enquiry efficiently and was very flexible with my request. This is only a review of the service I received and I look forward to reviewing the outdoor lounge on receipt. David epitomises what great customer service should look like.

Ordered twice from Lavita only having seen their products online. Excellent customer service from Yasmin and both sets of delivery drivers were polite, efficient and professional. Got both deliveries within 3 weeks of ordering which was excellent given the pandemic and being in the Noosa hinterland. Highly recommended!

James was great to deal with over the phone. Very customer oriented and transparent. Breathe of fresh air. Order yet to arrive however as I type this I am very happy with my experience pre- furniture arrival. Will loop back when I’ve received my loungers.

Can’t wait to get our new outdoor lounge. Jose was fantastic over the phone as it’s not an easy time shopping for the big items online during lockdown. Jose went over and above his duties to get a delivery organized in time for a birthday in the family.

Received exceptional service from David and Jose. Jose and David explained the different variations of the product I was interested in. Jose sent me pictures so I knew exactly how the product would look like. David was patient with me as I called four times before my final decision. Can't wait to get our outdoor sofa!

Matt was very knowledgeable and attentive to our requirements. We were very happy with his advice and purchased an outdoor setting we had not originally considered. Thank you guys. Cheers Baz and Kaz

Jose was a pleasure to deal with, love our new outdoor lounge, everyone was friendly from Jose to the delivery guys

Lovely service from Joseph and roni keep up the good work guys!!!

Tina was extremely professional and helpful in my enquires and purchase of my much loved bar table. She went over and beyond to satisfy my request.

James in the Sydney store was just a pleasure to deal with - incredibly knowledgeable and very helpful.

Jose was fantastic. After having been through a few places where we were getting crowded and hassled, Jose made browsing very easy, and when we narrowed it down to two outdoor settings, he made deciding very easy with his opinion and insights. I would recommend it. The range there is better the most places as well. LH

Great service Adrian. Good product & delivery Levita. Great all round experience. Thankyou.

Amazing customer service and beautiful products. Adrian kept us updated on our delivery and did not let us down. Thanks for the fabulous experience. We are sure to be back!

Rachit was very helpful in helping me to choose my outdoor dining setting and seat style. He was very knowledgeable and courteous. I have purchased an outdoor bar and stools from Lavita previously and am still happy with the quality.

Joseph and Mark delivered the new sofa today and they were great. Communicated well by giving me a call before they arrived and carried the sofa up the stairs into the apartment. The sofa is in great condition and I'm very happy with the service.

Fantastic service and quality products.

Very professional, excellent quality furniture beautiful showroom, great value

The chairs are fantastic - just what I’ve been searching for. Also showroom was well laid out so easy to check out the products. Quick and easy transaction - thanks so much!

Perfect service, I knew exactly what I wanted and Halil addressed my needs with absolutely no fuss! Really happy, thank you very much! The quality of the outdoor furniture is obviously 1st class and 5 year warranty suggestive of the company’s confidence in the product! Very happy and looking forward to picking up the product!

What a great store! We love our outdoor furniture for our new pool area! The staff were super nice and helpful. Halil and Jose were friendly and experienced and went above and beyond to look after us! Quality of the furniture is definitely up there with the best! Thanks guys pleasure meeting you both. Dom & Dan

We had a good Customer service experience with Lavita when we realised our order was not suitable for the space we had planned to put it. We had paid a deposit which was half the original cost . The item we did go ahead with did not reach the amount of the deposit . Lavita agreed to refund the outstanding amount .

We shopped around for weeks looking for the best deal for outdoor chairs. The piccolo chairs are beautiful and you can tell it’s good quality when you sit on it. Best part was the price which was significantly cheaper than many other options. Really nice customer service as well! Definitely recommend

Absolutely first class customer service … I haven't experienced customer service quite like it for many, many years anywhere else. Halil and Hose went over and above to ensure that all of my questions were answered and gave me invaluable and honest advice. This product is outstanding.

The best designed, quality & priced outdoor furniture in the Melbourne market (and we did our homework !). Excellent service & knowledge by Adrian at the Mt Waverley store too ! Save yourself the time & just go to Lavita furniture. Easy to get to, near Monash freeway. Manny & Sylvia (Hawthorn East)

My go to furniture store for outdoor if they have what i want. Have bought from them multiple times. Great quality, good prices and awesome customer service. Had an issue recently on a purchase and they were quick to respond and resolve above my expectations.

Recently I purchased a gorgeous outdoor setting from Lavita Outdoor furniture in Sailsbury Brisbane. Lovely Jasmine was so helpful in every way. Very satisfying to receive old fashioned friendly service, a quality product and at a great price too!! Thank you Jasmine and Team at Lavita Sailsbury, you're doing a great job!!

The team at Lavita we’re fantastic to deal with especially Jose. They were quick to respond to my enquiry, even helping me after hours. The whole process was very slick and not to forget the amazing quality of the lounge we purchased. Can’t wait to get it in situ!! Thanks team.

Brooke at Lavita was really helpful. It was the first and last outdoor furniture store that we visited and her advice about their quality products made it so easy. If you are hunting for outdoor furniture and don't know where to start Lavita could be a good spot.

I just bought the 7 ways Moda suite from Jose at Lavita and am so happy with purchase! Jose was so helpful and it wasn’t a bother to him to sure me the different configurations, how to take the covers off for washing and how to clip and unclip the pieces. Awesome service and awesome product - thanks Jose!!

It was a pleasure to place our June outdoor lounge order at Lavita’s Salisbury store today. Troy answered all our questions and gave us some great options we hadn’t thought of without any hard pressure upsell. Fantastic service. We can’t wait to flop on our new lounge. Much appreciated. Greg and Danni

This Lavita outdoor Sunbrella Toft lounge is exactly what my family have been looking for our outdoor area. We can now relax in style this summer and not worry about the rain damaging our furniture. The staff at Lavita were 100 percent helpful and arranged a very quick delivery time. So happy !!!!!

We got the Luna lounge suite in November from Lavita Syndey and it has been the best purchase for us. Really comfy and looks really good. The delivery guy was very helpful and the customer service was excellent too. No hesitation in giving five stars! John Balgowlah

Very happy with the service we received.

Absolutely rude staff. You can't sit behind a desk with your mask under your chin and then kick someone out of a store for having a Legal medical exemption. If you want to make money for your business, i suggest not having rude men discriminating on young females.

Extremely rude staff

The lounge is super comfy and the customer service is five stars. Thanks Benjamin

Thanks Shohrat. Great communication and fast follow up. I look forward to the Noosa sun lounges delivery :)

Was great dealing with Shiv really new his stuff and was very patient with us as we keptchangingour minds. The website did have a mistake on measurements of a table and even though it was longer than what we wanted we still bought it because it was a lovely outdoor table.

We dealt with James who was very helpful and easy to deal with. A great experience overall.

Yasmin from Lavita outdoor furniture was extremely helpful throughout our phone conversation. I had many questions about pricing, size & delivery of 3pieces of furniture we had chosen for our apartment & Yasmin couldn’t have been more helpful or pleasant. Her cheeriness & willingness to answer our questions & find a suitable solution for our needs was amazing. We highly recommend making contact with Yasmin for any support or questions about their furniture. Thanks Yasmin

Excellent customer service, prompt follow up and very good communication. The sales staff were also very helpful in discussing their products.

Great service from Brooke

Excellent service from Salma. Great product knowledge and very efficient. We have not yet received our items so I am hopeful that the level of service from Salma continues through the process. Thanks

We had a good experience at Lavita. The service staff were friendly and knowledgeable about the products and we were extra lucky as the stock was available in the warehouse that day. Product is still very new so too early to review.

Rachit was extremely knowledgeable and very helpful. Very excited to receive our outdoor setting

Great service, comfortable, modern design and durable. A perfect fit for our home.

Placed a phone enquiry with the Auburn store and the James was fantastic - answered my questions, provided advice and placed the order with no troubles. More businesses could do well to have such helpful staff!

Thanks so much Matt really appreciate all your help !

Have only shopped online and spoken with Tina on the phone but she was very helpful and I’m very happy with the ordering and delivery being offered.

James is a top bloke. Easy to deal with and knew his stuff. Nice one James.

Went to look at outdoor furniture. The guy in the store was very helpful and even stayed past the closing time to help. Printed out all the options w oh the the pricing and called the following day to follow-up. We placed an order and delivery was quick and punctual. Really like the new outdoor furniture. Would be happy to buy from this place again.

Rachit gave a good price then arranged the exact delivery day. One happy customer!

Ben's service and helpfulness has been great, and was the thing that secured my purchase as I was debating over whether to purchase the Lavita furniture or another much cheaper option. I had phoned twice prior and been rushed off the phone so glad I tried once more and got Ben - Although I might have saved $4000 if I hadn't 😅 Furniture due to arrive January 2022, hoping the quality is commensurate with their branding and pricing 🤞

We haven’t received the order yet but the customer service from Tina when ordering over the phone was fantastic. She was very friendly, helpful, thorough and efficient. Thank you!

My wife and I went to Lavita Furniture looking for new set of outdoor furniture. We were enthusiastically greeted by Brooke who devoted a lot of time to our search and gave us what we believe to be very genuine advice and assistance. We were pleased to purchase a number of items that work well together, thanks to Brooke's advice. A very positive experience in store. Strongly recommend!

Professional. Helpful. Good value.

Great service, sales team very helpful and knowledgeable about products, will certainly look to purchase again.

Great shopping experience. Staff attentive and friendly.

Prompt and efficient service.

Worst customer service. If you are happy to wait 6 months and still waiting then order. Otherwise keep away. Have had one phone call from them in almost 6 months. definitely dodgy. Then want to charge me 20% cancellation fee for a service that they are to blame for. Do not order from these guys.

Ordered outdoor patio furniture, It arrived with defects and imperfections which we sent back. We received a new set, with the same imperfections and defects (possibly the same set they tried to re-deliver), I had to contact them a few times to get information on a new set and they eventually said.... all of the sets have these imperfections. So they sell these pieces to consumers that are damaged???? Really!?

Exceptional staff member Astar who under stress from being on his own all day, managed to serve everyone with politeness and calmness. Ignoring endless phone ringing in order to "serve the instore customer first" meanwhile apologising for the wait. All I can say is that he is a valuable employee who should be rewarded. Very rare these days to come across someone like him as most young serving staff couldn't care less about much other than their mobile ringing.

Able to provide required information and process my purchase in a very efficient manner.

Great customer service with quality designer furnitures.

Paid for delivery of table and benches and was clearly told the delivery fee included product assembly - apparently there must have been a "miscommunication" when finalising the sale, as we found out when the delivery was made (late of course) and we rang to get it sorted out, product assembly costs extra. Poor form to say one thing and clearly not deliver the service promised.

Can't wait to get my outdoor couch but gosh what an ordeal! Order placed online & paid for in full. Delivery was NOT included to Canberra, which is NOT clear, when other metro deliveries are $149. 7 weeks later I call up to see where goods are when they arrived into warehouse 2 weeks ago and am told by Alexandria store it will be $500 to have it delivered to Canberra! Outrageous! Jose became rude and aggressive when I said this delivery cost was ridiculous! He also refused to refund goods without 50% cancellation charge as I was not happy to pay such an expensive delivery fee. I have never in my entire life been spoken to by such a rude store manager. After MUCH argument I was finally able to speak to a more helpful area manager in sales support, which should have been offered to me rather than having to demand to speak with someone helpful. Hopefully, I may be able to update when the goods actually do arrive and I do hope they were worth the tears! Delivery issue resolved but traumatic experience. Buyer beware!

Great service by Mathew, very accommodating - highly recommended.

Brook was very attentive and eager to help us with our outdoor entertaining area and to match everything beautifully. We will get our delivery all before Christmas just in time ..

Yasmine has been fantastic my purchases arrived ahead of time and I. Time for my birthday Couldn’t be happier our toft seven seater look amazing Thanks again team, would recommend and be using again Gina

Fantastic fast service.

Jose and his team are knowledgeable and very helpful. Very easy to deal with and their outdoor furniture is truely all weather.

Service provided by Shohrat and other staff at Auburn store was 5 star. Did what they promised and always followed up with a phone call.

Ben was very friendly and helpful. He showed us 2 of the 3 lounges that we saw online. Unfortunately the other lounge wasn’t assembled on the floor. He gave us space to sit on the lounge and left us to discuss. When he returned , our questions were answered to our satisfaction . He was never pushy. We proceeded with purchase and would highly recommend Ben to any other buyers as your point of contact

Tina made my purchase very simple and easy and love the fact the product is delivered and installed and boxes taken away so I can just enjoy! Great service thus far and excited about delivery soon!

Great Range, designs and materials, excellent friendly staff and very good value for money!

Friending, quick and efficient service. Thank you

I had a fantastic experience at Lavita in Dandenong. Adrian looked after me and was Terrific. He answered all my questions promptly and went over and above in terms of trying to help me feel comfortable with the outdoor setting I was buying online. He sent me photos and doublechecked every detail I asked about. It really was a good way to buy and I’m sure I’ll go back if I need anything more.

The staff were very friendly they answered any questions about the products and differences.

Great quality furniture, very stylish. Reasonable lead times, not having to wait too long for delivery. Staff had good knowledge of furniture and advice re. Assembly.

Great service and friendly staff!

Benjamin was calm, considered, thorough and polite and stepped us through every step of the process with confidence. A pleasure to deal with

Great service, answered all our questions and provided good advice

Not happy with the customer service experience With the store manger , Jose Earlier in the year i have been given a quote , of $3239 Which i was more then happy to pay when stock arives . Due to the corona virus and other stores delays i have decided to purchase items once available . Now that the stock is about to become available the manager has refused to honour the quote and has said I told you the price will go up . 5000+ So much for customer service .. Very poor experience .

Very helpful. Answered all my questions quickly and precisely.

Great selection on beautiful furniture pieces. Attentive staff who are very thorough in their explanations about the aspects of the furniture, very knowledgeable and professional. Quick and efficient. Thanks guys, looking forward to our delivery!

Amazing service from the moment I walked in the door. Highly recommend 👌

Amazing service, very helpful

Shohrat, Thankyou for taking the time to explain to us the options we had with the colour of the seats, it was a very enjoyable experience dealing with you during the purchase of the furniture. Thanks John

David was extremely helpful, his service was outstanding.

Sales process was a breeze however unfortunately their delivery service is unreliable. Don't expect your products to be delivered on time.

James was easy to talk to! Knew what i was after and helped me with quotes, photos and a smooth transaction!

Matt was extremely helpful and made it a pleasure buying their furniture

So helpful and great service

I had a great experience at Lavita. I was looked after by Yasmin and she was really knowledgeable, friendly and followed up our visit as she said she would. Excellent service.

We were served by a wonderful young man who was extremely thorough, polite and helpful. Great service and I can’t wait to receive my new sun loungers.

First class quality, friendly helpful staff ticked every box. Very happy with our beautiful outdoor furniture.

Helpful staff providing great service!

I spoke with James and I have to commend him on his customer service, it is rare these days to receive the kind of professionalism that James provided me, and even though I wasn’t able to get what I was after I felt the need to express myself and give James a good wrap. I wish James worked for my company! Good job James thank you for spending so much time with me and I will definitely come in once your open and take a look at your show room. With thanks Dionne

Great service and flexibility!

Tina and Ben at the Salisbury store were very helpful. The shop was packed when we walked in, but they made sure everyone was tended to. Fingers crossed the new lounge set comes as quickly as they suggested 😉

6/5 stars very good this guy deserves a raise

Jose gave me incredible service, outstanding - I will be back due to his service

A delightful experience talking to Rachit when purchasing our June outdoor lounge. Nothing was too hard for him to explain to me about the product. Thanks once again.

Yasmin is fantastic, she is so friendly and helpful and made the phone shopping easy and fun. Thank you so much Yasmin you are awesome. And we love the day bed, comfortable and look great.

Jose is fabulous, friendly, fast, efficient and I can’t wait for the furniture to arrive. The furniture looks high quality on their website. YAY!

Jose and David were great to deal with, explained the products well and had competitive pricing. Can’t wait to receive our new outdoor furniture!

Rachit called me on a sunday to give me help with an order. Great service! And lead times very small , Thankyou

Great experience ordering with Rachit - friendly, provided options and responsive. Thanks

Very happy. Tina and Yasmin went the extra mile worked out the best deal for us and Yasmin helped pack the furniture in the truck. Love the quality and value for money you get with Lavita furniture.

Yasmin was great. Very happy with our purchase 👍

I would have rated it -5 star if that was a option Worst customer service ever would not recommend it to anyone very ridiculing and rude behaviour towards the customer they can go of their written charges and instead of being apologetic would dare to give advice to a customer how to put up with their (mistaken price) very rudely Never ever would step into this shop again Worst experience ever

Found the item we were looking for, asked for additional chair which was no problem, given the pros & cons of alternatives. All done & paid, delivery in 2 Weeks! Excellent, out in a little over 30 mins.

I would not recommend dealing with this company. Appalling after sales Customer Service! I purchased an outdoor lounge suite on the 10th of January 2021, they advised the order would arrive by the end of February. I received an email in February to pay the remaining balance, but the order hadn't even arrived in Australia yet! Then another email in March, in April x2 - with the order not even being in the country. Then text messages to say to pay remaining balance, but the furniture wasn't even in Melbourne yet again! Not one single phone call or other communication to advise where the order was at or that it was delayed. Only emails requesting to pay. Only to find out the order has just arrived TODAY (mid-May 2021). 4 Months after the 50% deposit was paid. Not one single courtesy phone call to even apologise or update me. I've requested they discount the delivery fee of 99 AUD as a "good faith gesture" for the delays and them never returning my calls, and they have refused, quite rudely so! They can't even confirm a delivery date until I pay the balance! To which I am hesitant given the last 4 months of delays! Once I receive the couches I can write a review on the actual product but highly unimpressed with the way LaVita furniture conducts it's after sales customer service! I will not be returning to this store.

Rachit was amazing and helped us so much in store! Highly recommended!!

Great and attentive service showing the furniture with great patience and knowledge from Rachit. Great quality and very helpful.

Rachit was very patient with me and very helpful with all the figerations on all the tables and chairs and couches ,, definitely recommend him and the store to anyone looking for outdoor seating

Yasmin was wonderful. She was clear, succinct and delivered on her promises. She has a perfect phone manner and was very helpful.

I bought the savannah outdoor setting today! And wow Yasmin was an absolute pleasure to deal with from first email confirming availability to final sale providing the ultimate customer experience.

Rachit was extremely helpful and followed up all my sales requests very efficiently!

Absolutely delighted with my purchase. I placed the order on the phone with Jose. He was very friendly, honest and worked very hard to get my delivery with a very tight deadline. The delivery guys were also very friendly and kept me updated with arrival times. We bought 4 Noosa Sun lounges and we are in love with them. They look great and very stylish. Would definitely buy from Lavita again! Cheers Jean Franco Vilaro

Thanks Jose for the exceptional service. He was a pleasure to work with and was able to get our new ourdoor sofa shipped in very quick time frames for our party this Saturday. He really did go above and beyond to help us out and would definitely shop there again.

Cheap China sofas. Edit to owner. Sorry for my honesty!

Joseph and Mark A++ Amazing customer service..very helpful they extended there help making sure everything was onpoint.. Very happy with their service.

The worst company I bought 2 outdoor bed after 6 months we never used end up the fabric is yellow I called the company because it supposed to be 20 years warranty on fabric the guy was out of respect and he didn’t want to put a claim in Never buy from them the worst I ever deal with

Had an outdoor setting delivered just before Christmas which was very obviously damaged in transit. Sadly their customer "service" people in Sydney can't be bothered dealing with the issue or even responding to my enquiries. This company appears to be good right until you have a problem. Effie, if you're reading this, I just want you to know that you're absolutely terrible at your job.

My Lavita 9 piece outdoor dining set was delivered today. What a pleasure working with the folks from Lavita. From the folks who took my order through the delivery process. Mario who coordinates and allocates deliveries sent me several messages and called me to tell me which day and what time to expect delivery (this never happens with other stores). Joseph and Mark who Drove the truck down from Sydney (2-1/2 hour drive) unloaded my furniture and moved it to my back deck as I requested. AnyTime I need furniture in the future, I’ll be ordering it from Lavita.

Very Quiet and good.

I was very happy with the delivery Joseph did for us. He was very professional and tidy, gave us a call in advance and then came at that time. Overall very happy with the service and happy to recommend Lavita.

Tina provided outstanding service and offered us a really reasonable price. But it was her knowledge of the product and her friendliness that made the difference and secured the deal.

greart products and service

Josè has been a pleasure to deal with, he gave me great advice when selecting the furniture and kept me regularly updated on my order. Great furniture quality and service, highly recommended!

Wonderful service!

The service given to us by Jose is excellent. He went out of his way to make sure our delivery of goods is delivered before Christmas as we had been previously told we might not receive it. We are very thankful to Jose for his help. I would highly recommend using Lavita Outdoor furniture at the Alexandria store if you are looking for a high quality product at a good price and great customer service

We were treated quite rudely from the first moment we walked in - snapped at about masks and signing in before he went back to talking to the other guy working in the store. Furniture looks lovely and is comfortable but way overpriced for being made in China. I won't be back and would never recommend this store to anyone else either.

Excellent service, very pleasantly surprised by the regular updates on delivery and actually turning up when scheduled.

Excellent service and delivery. The product is high quality.

Great service

Small range, overpriced

Small range, overpriced

After renovating our back yard this year we needed outdoor furniture. Went to a few different stores to see our options. All the stores we went to we’re happy for us to look around. However Lavita didn’t want our business. After explaining that I have a medical exception not to wear a mask, still didn’t want to allow me in. Apparently people not wearing mask correctly under there nose or around the chin is acceptable. Where ever I’ve been I’ll show them my exception and haven’t had any problems. I had $10,000 to spend on furniture to furnish our backyard, but Lavita won’t see any of this as even when these mask restrictions get lifted entirely I won’t be visiting this store as they never showed me any courtesy.

After renovating our back yard this year we needed outdoor furniture. Went to a few different stores to see our options. All the stores we went to we’re happy for us to look around. However Lavita didn’t want our business. After explaining that I have a medical exception not to wear a mask, still didn’t want to allow me in. Apparently people not wearing mask correctly under there nose or around the chin is acceptable. Where ever I’ve been I’ll show them my exception and haven’t had any problems. I had $10,000 to spend on furniture to furnish our backyard, but Lavita won’t see any of this as even when these mask restrictions get lifted entirely I won’t be visiting this store as they never showed me any courtesy.

Really great stuff who took great care of us and a really great selection.

Really great stuff who took great care of us and a really great selection.

Tina was a pleasure to deal with and very helpful in helping us choose the right furniture for our space.

Tina was a pleasure to deal with and very helpful in helping us choose the right furniture for our space.

The chairs are fantastic - just what I’ve been searching for. Also showroom was well laid out so easy to check out the products. Quick and easy transaction - thanks so much!

Great service, great range - top quality! You will find what you need here for sure.

Great service, great range - top quality! You will find what you need here for sure.

Very pleased with the service and quality of the furniture purchased. The team was considerate when I communicated by constraints (budget, space etc.) and helped find the right assortment of furniture. I couldn’t be happier and am very satisfied with value for money. Thanks Jose & team.

Very pleased with the service and quality of the furniture purchased. The team was considerate when I communicated by constraints (budget, space etc.) and helped find the right assortment of furniture. I couldn’t be happier and am very satisfied with value for money. Thanks Jose & team.

Ordered couch in July, still waiting for confirmation of any kind that it has even left China and will be here by Christmas. Full of "maybes" and "I can't confirm." No follow up from the company, I have had to call every few weeks for an update. There was a problem with the fabric, so I found out so that has made it even longer. Halil was brilliant to deal with in the store in July, sadly, like another reviewer, the other male that works there yelled at me me over the phone that it was my couch, so pretty much my problem. I then was speaking with Alberto in Melbourne but he has sent a message that he is unwell and to deal with their head office. 22nd November today, I had hoped for a lounge by Christmas, but I'm not holding my breath. I thought we were so lucky finding this place, but it's just caused tears and anxiety.

Ordered couch in July, still waiting for confirmation of any kind that it has even left China and will be here by Christmas. Full of "maybes" and "I can't confirm." No follow up from the company, I have had to call every few weeks for an update. There was a problem with the fabric, so I found out so that has made it even longer. Halil was brilliant to deal with in the store in July, sadly, like another reviewer, the other male that works there yelled at me me over the phone that it was my couch, so pretty much my problem. I then was speaking with Alberto in Melbourne but he has sent a message that he is unwell and to deal with their head office. 22nd November today, I had hoped for a lounge by Christmas, but I'm not holding my breath. I thought we were so lucky finding this place, but it's just caused tears and anxiety.

Fantastic service, and Alberto’s knowledge about the products was great. Made it easy to choose the right outdoor lounge for us. Will throughly recommend

Fantastic service, and Alberto’s knowledge about the products was great. Made it easy to choose the right outdoor lounge for us. Will throughly recommend

Great customer service and super comfy loungers. Summer at home will be even better now

Great customer service and super comfy loungers. Summer at home will be even better now

Great service! Very helpful staff.

Great service! Very helpful staff.

Great product and service

Great product and service

The consultant was very professional in his explanation of the differences between the different products available and made the purchasing explanation easy.

The consultant was very professional in his explanation of the differences between the different products available and made the purchasing explanation easy.

We’ve been loyal Lavita customers for years and the quality and service is still unmatched. It’s the best place to go for on-trend, quality outdoor furniture at reasonable prices. Couldn’t recommend them highly enough.

We’ve been loyal Lavita customers for years and the quality and service is still unmatched. It’s the best place to go for on-trend, quality outdoor furniture at reasonable prices. Couldn’t recommend them highly enough.

Great furniture and service! Staff very friendly and helpful! Highly recommend it. Jose was the best!

Great furniture and service! Staff very friendly and helpful! Highly recommend it. Jose was the best!

Amazing service Alberto is excellent highly recommended!!

Amazing service Alberto is excellent highly recommended!!

The team at Lavita provide old fashioned customer service in every phase of the shopping experience, from the store to delivery. Their products that are second to none in quality and durability. We’ve been coming back for years and Albert and the team are always a pleasure to deal with!

The team at Lavita provide old fashioned customer service in every phase of the shopping experience, from the store to delivery. Their products that are second to none in quality and durability. We’ve been coming back for years and Albert and the team are always a pleasure to deal with!

Yasmin was very helpful and knew her products and stock levels well. It was great to be able to speak to someone willing to explain as well as give us time to make a decision.

Yasmin was very helpful and knew her products and stock levels well. It was great to be able to speak to someone willing to explain as well as give us time to make a decision.

Very knowledge staff who were prepared to provide advice and managed the customers well and efficiently.

Very knowledge staff who were prepared to provide advice and managed the customers well and efficiently.

Went in yesterday looking for furniture. No one was at desk when we came in so we started browsing. After about a minute a man appeared without a hello but a “you have to sign in”. I apologised as I went left when I entered not right (which is where the sign in sheet was). Still haven’t had a hello. We continued browsing and we made note that after 5 minutes we still had not even been acknowledged whatsoever. Obviously they don’t need customers to survive 🙄. We decided to leave. In the way out I stated to the man that it would have been nice to even of had a hello or can I help you. ANY kind of service even ever so slight. I asked for his name which was Nikola. I asked who the Manager was and he stated he was. Yeah, good luck with that.

Went in yesterday looking for furniture. No one was at desk when we came in so we started browsing. After about a minute a man appeared without a hello but a “you have to sign in”. I apologised as I went left when I entered not right (which is where the sign in sheet was). Still haven’t had a hello. We continued browsing and we made note that after 5 minutes we still had not even been acknowledged whatsoever. Obviously they don’t need customers to survive 🙄. We decided to leave. In the way out I stated to the man that it would have been nice to even of had a hello or can I help you. ANY kind of service even ever so slight. I asked for his name which was Nikola. I asked who the Manager was and he stated he was. Yeah, good luck with that.

Very efficient and helpful. Honest feedback to my questions. Excited about pending delivery.

Very efficient and helpful. Honest feedback to my questions. Excited about pending delivery.

Just want to say I ordered the savannah 3 piece with coffee table and was impressed with the quality,dealt with a young lady named Lucinda who was very professional and polite,and also easy to get in contact with,keep up the good work

Just want to say I ordered the savannah 3 piece with coffee table and was impressed with the quality,dealt with a young lady named Lucinda who was very professional and polite,and also easy to get in contact with,keep up the good work

Very quick and efficient customer service, our sales person was Benjamin and we were very happy with our experience at Lavita when purchasing joy sun beds.

Very quick and efficient customer service, our sales person was Benjamin and we were very happy with our experience at Lavita when purchasing joy sun beds.

Easy ordering process. The team was very helpful. Now waiting for the products to arrive.

Easy ordering process. The team was very helpful. Now waiting for the products to arrive.

Fantastic and friendly customer service from Jose. Bought from them about nine years ago and went back to get another set of furniture. Never disappointed. A place to go when you’re looking for your outdoor needs.

Fantastic and friendly customer service from Jose. Bought from them about nine years ago and went back to get another set of furniture. Never disappointed. A place to go when you’re looking for your outdoor needs.

Great customer service At Salisbury store, lovely people, very efficient, would highly recommend

Great customer service At Salisbury store, lovely people, very efficient, would highly recommend

Excellent service. Friendly and knowledgable sales staff willing to go the extra mile in ensuring customer satisfaction. Would definitely recommend to others and be shopping here again shortly!!

Excellent service. Friendly and knowledgable sales staff willing to go the extra mile in ensuring customer satisfaction. Would definitely recommend to others and be shopping here again shortly!!

Alberto was an excellent sales rep. Attention to detail and answered all my queries promptly. Thank you Alberto. I love our new Outdoor setting.

Alberto was an excellent sales rep. Attention to detail and answered all my queries promptly. Thank you Alberto. I love our new Outdoor setting.

We're very happy with the furniture. Service was prompt and polite.

We're very happy with the furniture. Service was prompt and polite.

I have purchased from Adrian at Lavita on a number of occasions. Extremely happy with the service and products.

I have purchased from Adrian at Lavita on a number of occasions. Extremely happy with the service and products.

Great service and always happy to assist when needed. Lounges are amazing and durable.

Great service and always happy to assist when needed. Lounges are amazing and durable.

We purchased an outdoor setting today from Ben. He was welcoming, helpful and not at all pushy - lovely to deal with. Jaz was great with the details around delivery date etc. We look forward to receiving our outdoor setting in Oct/Nov.

We purchased an outdoor setting today from Ben. He was welcoming, helpful and not at all pushy - lovely to deal with. Jaz was great with the details around delivery date etc. We look forward to receiving our outdoor setting in Oct/Nov.

Super happy with Lavita. I normally find it very difficult to decide on furniture settings and those sorts of things as I worry about getting it wrong. Halil really helped my wife & I out by going through which brands work best in what settings. I had loads of questions and he was more than happy to answer them all for us. Ordered two sets of furniture, for by the pool and an outdoor room. Really happy with the quality and the price we paid. And Jose also helped with final choices and gave us a lovely gift of the flexi tray to go with our pool setting which was really nice of him to do. Will be back for sure and definitely recommend.

Super happy with Lavita. I normally find it very difficult to decide on furniture settings and those sorts of things as I worry about getting it wrong. Halil really helped my wife & I out by going through which brands work best in what settings. I had loads of questions and he was more than happy to answer them all for us. Ordered two sets of furniture, for by the pool and an outdoor room. Really happy with the quality and the price we paid. And Jose also helped with final choices and gave us a lovely gift of the flexi tray to go with our pool setting which was really nice of him to do. Will be back for sure and definitely recommend.

Awesome company to deal with. They kept in touch from placing the order thru to delivery. Everyone very friendly. Fabulous product. Loving my sunlounges A1.

Awesome company to deal with. They kept in touch from placing the order thru to delivery. Everyone very friendly. Fabulous product. Loving my sunlounges A1.

Unhelpful staff, very short and pushy to get off the phone and never get a call back from delivery company. Customer Service very poor. Very short notice for delivery. Won't be using them again.

Unhelpful staff, very short and pushy to get off the phone and never get a call back from delivery company. Customer Service very poor. Very short notice for delivery. Won't be using them again.

Great customer service. Prompt return call, great help with the fabrics colour and smooth ordering and transaction process. Thanks Alberto - appreciate it.

Great customer service. Prompt return call, great help with the fabrics colour and smooth ordering and transaction process. Thanks Alberto - appreciate it.

A great in-store experience and Jose really looked after our family. The furniture arrived and looks amazing around our home. Highly recommend the Lavita team in Alexandria.

A great in-store experience and Jose really looked after our family. The furniture arrived and looks amazing around our home. Highly recommend the Lavita team in Alexandria.

Great service from very friendly staff. Our experience was very pleasant. Jose was really helpful and very obliging. Great product at a great price.

Great service from very friendly staff. Our experience was very pleasant. Jose was really helpful and very obliging. Great product at a great price.

Perfect service, I knew exactly what I wanted and Halil addressed my needs with absolutely no fuss! Really happy, thank you very much! The quality of the outdoor furniture is obviously 1st class and 5 year warranty suggestive of the company’s confidence in the product! Very happy and looking forward to picking up the product!

I had a great experience speaking with Halil over the phone today. We are unable to visit a local showroom so I called with a list of questions. He took time to answer all of my questions thoroughly and even took a few pictures to send my way. It was obvious that he was knowledgeable about their stock and the process of shipping interstate. I felt confident making a purchase with his guidance and am looking forward to our new lounge arriving in time to enjoy the spring weather.

I had a great experience speaking with Halil over the phone today. We are unable to visit a local showroom so I called with a list of questions. He took time to answer all of my questions thoroughly and even took a few pictures to send my way. It was obvious that he was knowledgeable about their stock and the process of shipping interstate. I felt confident making a purchase with his guidance and am looking forward to our new lounge arriving in time to enjoy the spring weather.

Fantastic service in the store from Halil. Demonstrated the product features and made the delivery arrangements super easy. Thanks!

Fantastic service in the store from Halil. Demonstrated the product features and made the delivery arrangements super easy. Thanks!

There product looks amazing and the team has been really helpful!

There product looks amazing and the team has been really helpful!

What a great store! We love our outdoor furniture for our new pool area! The staff were super nice and helpful. Halil and Jose were friendly and experienced and went above and beyond to look after us! Quality of the furniture is definitely up there with the best! Thanks guys pleasure meeting you both. Dom & Dan

Amazing experience at the Salisbury showroom with Yasmin today. She was super helpful and the whole process was amazing, couldn’t fault it. Would 100% recommend

Amazing experience at the Salisbury showroom with Yasmin today. She was super helpful and the whole process was amazing, couldn’t fault it. Would 100% recommend

Helpful, friendly and excellent customer service

Helpful, friendly and excellent customer service

Jose was a pleasure to deal with! Very knowledgeable & keen to ensure I was happy with my selection. Can’t wait for my new setting to arrive! Thanks for your help Jose 😊

Jose was a pleasure to deal with! Very knowledgeable & keen to ensure I was happy with my selection. Can’t wait for my new setting to arrive! Thanks for your help Jose 😊

Awesome furniture and great service , was very happy with my purchases today definitely worth a visit, it won’t disappoint .

Awesome furniture and great service , was very happy with my purchases today definitely worth a visit, it won’t disappoint .

Poor after sale service They were once a good company Dont bother with them look at others

Poor after sale service They were once a good company Dont bother with them look at others

We had a good Customer service experience with Lavita when we realised our order was not suitable for the space we had planned to put it. We had paid a deposit which was half the original cost . The item we did go ahead with did not reach the amount of the deposit . Lavita agreed to refund the outstanding amount .

Quality outdoor furniture, together with Jose's knowledge and helpful approach, made it an easy shopping experience

Quality outdoor furniture, together with Jose's knowledge and helpful approach, made it an easy shopping experience

I can thoroughly recommend this store. The people are so friendly and especially Tina was a delight to deal with. The furniture is so well priced and of a good quality.

I can thoroughly recommend this store. The people are so friendly and especially Tina was a delight to deal with. The furniture is so well priced and of a good quality.

We shopped around for weeks looking for the best deal for outdoor chairs. The piccolo chairs are beautiful and you can tell it’s good quality when you sit on it. Best part was the price which was significantly cheaper than many other options. Really nice customer service as well! Definitely recommend

Great service and great prices, very happy, thank you Halil and Jose

Great service and great prices, very happy, thank you Halil and Jose

Lavita’s staff,Yasmin, is so sweet and helpful. I have a wonderful shopping experience with her. I will definitely recommend her to my friends

Lavita’s staff,Yasmin, is so sweet and helpful. I have a wonderful shopping experience with her. I will definitely recommend her to my friends

Lovely staff and great products. Very happy with our outdoor furniture purchase

Lovely staff and great products. Very happy with our outdoor furniture purchase

Easy to deal with and to the point.

Good selection of sofa great service !

Good selection of sofa great service !

Tina was brilliant! Extremely helpful, knowledgeable about the products including everything with what to expect with delivery. Highly recommend Lavita Brisbane and Tina. Thank you

Tina was brilliant! Extremely helpful, knowledgeable about the products including everything with what to expect with delivery. Highly recommend Lavita Brisbane and Tina. Thank you

Thanks to Yasmin and Jody for the great service and product advice.

Thanks to Yasmin and Jody for the great service and product advice.

Great product and excellent customer service 👌 This company is highly recommended if looking for quality products that are different and a reasonable price.

Great product and excellent customer service 👌 This company is highly recommended if looking for quality products that are different and a reasonable price.

I live on the Sunshine Coast and loved the look of their outdoor furniture, to avoid the travel they organized a video chat to see and view some of the pieces before ordering! Such personalized and friendly service! Loved the range too! 😊

I live on the Sunshine Coast and loved the look of their outdoor furniture, to avoid the travel they organized a video chat to see and view some of the pieces before ordering! Such personalized and friendly service! Loved the range too! 😊

Visited the Lavita store in Salisbury and was met by Tina who provided us with all the information we needed to make a decision on an outdoor lounge set. The quality of the furniture was impressive (fabric, joinery, comfort) and the design suited our outdoor area perfectly. Tina was extremely helpful and also provided an excellent package price which saved us a few hundred dollars. Highly recommended - we will return again. Thank you.

Visited the Lavita store in Salisbury and was met by Tina who provided us with all the information we needed to make a decision on an outdoor lounge set. The quality of the furniture was impressive (fabric, joinery, comfort) and the design suited our outdoor area perfectly. Tina was extremely helpful and also provided an excellent package price which saved us a few hundred dollars. Highly recommended - we will return again. Thank you.

I wish I could rate them zero, worst customer service ever, Jose the manager that knows nothing about management or dealing with a customer, after buying a set of furniture and waiting for 7 weeks we still haven't received our furniture or even a single phone call to let us know it will be delayed, we have waited so long and after 7 weeks when we call up to follow up this guy Jose has the nerve to abuse us and tell us he doesn't get paid enough to deal with the issue and hangs up on us after abusing me and my wife, who does that?! You should be mopping the floor, I don't know how you got a management role, I hope people read this and think twice before dealing with them or fall for their empty promises because after you paid them they will be done with you and your services or requirements doesn't matter nomore, you would only get abused by contacting them, I will make sure I will follow this up by fair trading and the head office as well.

I wish I could rate them zero, worst customer service ever, Jose the manager that knows nothing about management or dealing with a customer, after buying a set of furniture and waiting for 7 weeks we still haven't received our furniture or even a single phone call to let us know it will be delayed, we have waited so long and after 7 weeks when we call up to follow up this guy Jose has the nerve to abuse us and tell us he doesn't get paid enough to deal with the issue and hangs up on us after abusing me and my wife, who does that?! You should be mopping the floor, I don't know how you got a management role, I hope people read this and think twice before dealing with them or fall for their empty promises because after you paid them they will be done with you and your services or requirements doesn't matter nomore, you would only get abused by contacting them, I will make sure I will follow this up by fair trading and the head office as well.

Really excellent service from the online chat to the call from the sales person. The delivery was also great, on time and the driver was friendly and helpful. Highly recommend their products as well.

Great service and advice from Tina on the type of outdoor furniture that would best suit the conditions in which we would use it. Very happy with our purchase.

Great service and advice from Tina on the type of outdoor furniture that would best suit the conditions in which we would use it. Very happy with our purchase.

Awesome service and assistance. Couldn’t have asked for more! Thanks so much.

Awesome service and assistance. Couldn’t have asked for more! Thanks so much.

Tina was extremely help and had excellent customer service skill over the phone. She was happy to answer all my questions and got back to with straight away.

Tina was extremely help and had excellent customer service skill over the phone. She was happy to answer all my questions and got back to with straight away.

not delivery on date and not available [email protected] what is told me contact email I cannot trust this situation.

not delivery on date and not available [email protected] what is told me contact email I cannot trust this situation.

Easy ordering for a great outdoor lounge. Delivery guys John and Oscar were great and very flexible trying to deliver when it suited me and asap.

Easy ordering for a great outdoor lounge. Delivery guys John and Oscar were great and very flexible trying to deliver when it suited me and asap.

Fantastic service. Was a bit of a mix up with the delivery (which was not their fault but the supplier sending the wrong stock). They were very apologetic and had it sorted quickly for us. The real measure of good customer service is how they handle things when they do go wrong. Ten out of ten for customer service and quality product.

Fantastic service. Was a bit of a mix up with the delivery (which was not their fault but the supplier sending the wrong stock). They were very apologetic and had it sorted quickly for us. The real measure of good customer service is how they handle things when they do go wrong. Ten out of ten for customer service and quality product.

Well designed furniture and super comfortable for outdoor suites. Helpful service in the shop.

Well designed furniture and super comfortable for outdoor suites. Helpful service in the shop.

Great quality furniture at affordable prices. Will definitely buy from them again.

Great quality furniture at affordable prices. Will definitely buy from them again.

Excellent service and willing to help out with our tight delivery before Christmas. We love our new outdoor setting and couldn't be happier with the whole experience. Would definitely recommend.

Excellent service and willing to help out with our tight delivery before Christmas. We love our new outdoor setting and couldn't be happier with the whole experience. Would definitely recommend.

Excellent service and great design!

Excellent service and great design!