Perfect service, I knew exactly what I wanted and Halil addressed my needs with absolutely no fuss! Really happy, thank you very much! The quality of the outdoor furniture is obviously 1st class and 5 year warranty suggestive of the company’s confidence in the product! Very happy and looking forward to picking up the product!
What a great store! We love our outdoor furniture for our new pool area! The staff were super nice and helpful. Halil and Jose were friendly and experienced and went above and beyond to look after us! Quality of the furniture is definitely up there with the best! Thanks guys pleasure meeting you both. Dom & Dan
We had a good Customer service experience with Lavita when we realised our order was not suitable for the space we had planned to put it. We had paid a deposit which was half the original cost . The item we did go ahead with did not reach the amount of the deposit . Lavita agreed to refund the outstanding amount .
We shopped around for weeks looking for the best deal for outdoor chairs. The piccolo chairs are beautiful and you can tell it’s good quality when you sit on it. Best part was the price which was significantly cheaper than many other options. Really nice customer service as well! Definitely recommend
Absolutely first class customer service … I haven't experienced customer service quite like it for many, many years anywhere else. Halil and Hose went over and above to ensure that all of my questions were answered and gave me invaluable and honest advice. This product is outstanding.
The best designed, quality & priced outdoor furniture in the Melbourne market (and we did our homework !). Excellent service & knowledge by Adrian at the Mt Waverley store too ! Save yourself the time & just go to Lavita furniture. Easy to get to, near Monash freeway. Manny & Sylvia (Hawthorn East)
My go to furniture store for outdoor if they have what i want. Have bought from them multiple times. Great quality, good prices and awesome customer service. Had an issue recently on a purchase and they were quick to respond and resolve above my expectations.
Recently I purchased a gorgeous outdoor setting from Lavita Outdoor furniture in Sailsbury Brisbane. Lovely Jasmine was so helpful in every way. Very satisfying to receive old fashioned friendly service, a quality product and at a great price too!! Thank you Jasmine and Team at Lavita Sailsbury, you're doing a great job!!
The team at Lavita we’re fantastic to deal with especially Jose. They were quick to respond to my enquiry, even helping me after hours. The whole process was very slick and not to forget the amazing quality of the lounge we purchased. Can’t wait to get it in situ!! Thanks team.
Brooke at Lavita was really helpful. It was the first and last outdoor furniture store that we visited and her advice about their quality products made it so easy. If you are hunting for outdoor furniture and don't know where to start Lavita could be a good spot.
I just bought the 7 ways Moda suite from Jose at Lavita and am so happy with purchase! Jose was so helpful and it wasn’t a bother to him to sure me the different configurations, how to take the covers off for washing and how to clip and unclip the pieces. Awesome service and awesome product - thanks Jose!!
It was a pleasure to place our June outdoor lounge order at Lavita’s Salisbury store today. Troy answered all our questions and gave us some great options we hadn’t thought of without any hard pressure upsell. Fantastic service. We can’t wait to flop on our new lounge. Much appreciated. Greg and Danni
This Lavita outdoor Sunbrella Toft lounge is exactly what my family have been looking for our outdoor area. We can now relax in style this summer and not worry about the rain damaging our furniture. The staff at Lavita were 100 percent helpful and arranged a very quick delivery time. So happy !!!!!
We got the Luna lounge suite in November from Lavita Syndey and it has been the best purchase for us. Really comfy and looks really good. The delivery guy was very helpful and the customer service was excellent too. No hesitation in giving five stars! John Balgowlah
Great service Adrian. Good product & delivery Levita. Great all round experience. Thankyou.
Amazing customer service and beautiful products. Adrian kept us updated on our delivery and did not let us down. Thanks for the fabulous experience. We are sure to be back!
Rachit was very helpful in helping me to choose my outdoor dining setting and seat style. He was very knowledgeable and courteous. I have purchased an outdoor bar and stools from Lavita previously and am still happy with the quality.
Absolutely delighted with my purchase. I placed the order on the phone with Jose. He was very friendly, honest and worked very hard to get my delivery with a very tight deadline. The delivery guys were also very friendly and kept me updated with arrival times. We bought 4 Noosa Sun lounges and we are in love with them. They look great and very stylish. Would definitely buy from Lavita again! Cheers Jean Franco Vilaro
Thanks Jose for the exceptional service. He was a pleasure to work with and was able to get our new ourdoor sofa shipped in very quick time frames for our party this Saturday. He really did go above and beyond to help us out and would definitely shop there again.
Cheap China sofas. Edit to owner. Sorry for my honesty!
Joseph and Mark A++ Amazing customer service..very helpful they extended there help making sure everything was onpoint.. Very happy with their service.
The worst company I bought 2 outdoor bed after 6 months we never used end up the fabric is yellow I called the company because it supposed to be 20 years warranty on fabric the guy was out of respect and he didn’t want to put a claim in Never buy from them the worst I ever deal with
Had an outdoor setting delivered just before Christmas which was very obviously damaged in transit. Sadly their customer "service" people in Sydney can't be bothered dealing with the issue or even responding to my enquiries. This company appears to be good right until you have a problem. Effie, if you're reading this, I just want you to know that you're absolutely terrible at your job.
Joseph and Mark delivered the new sofa today and they were great. Communicated well by giving me a call before they arrived and carried the sofa up the stairs into the apartment. The sofa is in great condition and I'm very happy with the service.
My Lavita 9 piece outdoor dining set was delivered today. What a pleasure working with the folks from Lavita. From the folks who took my order through the delivery process. Mario who coordinates and allocates deliveries sent me several messages and called me to tell me which day and what time to expect delivery (this never happens with other stores). Joseph and Mark who Drove the truck down from Sydney (2-1/2 hour drive) unloaded my furniture and moved it to my back deck as I requested. AnyTime I need furniture in the future, I’ll be ordering it from Lavita.
Fantastic service and quality products.
Very professional, excellent quality furniture beautiful showroom, great value
Very Quiet and good.
I was very happy with the delivery Joseph did for us. He was very professional and tidy, gave us a call in advance and then came at that time. Overall very happy with the service and happy to recommend Lavita.
Tina provided outstanding service and offered us a really reasonable price. But it was her knowledge of the product and her friendliness that made the difference and secured the deal.
greart products and service
Josè has been a pleasure to deal with, he gave me great advice when selecting the furniture and kept me regularly updated on my order. Great furniture quality and service, highly recommended!
Wonderful service!
The service given to us by Jose is excellent. He went out of his way to make sure our delivery of goods is delivered before Christmas as we had been previously told we might not receive it. We are very thankful to Jose for his help. I would highly recommend using Lavita Outdoor furniture at the Alexandria store if you are looking for a high quality product at a good price and great customer service
We were treated quite rudely from the first moment we walked in - snapped at about masks and signing in before he went back to talking to the other guy working in the store. Furniture looks lovely and is comfortable but way overpriced for being made in China. I won't be back and would never recommend this store to anyone else either.
Excellent service, very pleasantly surprised by the regular updates on delivery and actually turning up when scheduled.
Excellent service and delivery. The product is high quality.
Great service
Small range, overpriced
Small range, overpriced
After renovating our back yard this year we needed outdoor furniture. Went to a few different stores to see our options. All the stores we went to we’re happy for us to look around. However Lavita didn’t want our business. After explaining that I have a medical exception not to wear a mask, still didn’t want to allow me in. Apparently people not wearing mask correctly under there nose or around the chin is acceptable. Where ever I’ve been I’ll show them my exception and haven’t had any problems. I had $10,000 to spend on furniture to furnish our backyard, but Lavita won’t see any of this as even when these mask restrictions get lifted entirely I won’t be visiting this store as they never showed me any courtesy.
After renovating our back yard this year we needed outdoor furniture. Went to a few different stores to see our options. All the stores we went to we’re happy for us to look around. However Lavita didn’t want our business. After explaining that I have a medical exception not to wear a mask, still didn’t want to allow me in. Apparently people not wearing mask correctly under there nose or around the chin is acceptable. Where ever I’ve been I’ll show them my exception and haven’t had any problems. I had $10,000 to spend on furniture to furnish our backyard, but Lavita won’t see any of this as even when these mask restrictions get lifted entirely I won’t be visiting this store as they never showed me any courtesy.
Really great stuff who took great care of us and a really great selection.
Really great stuff who took great care of us and a really great selection.
Tina was a pleasure to deal with and very helpful in helping us choose the right furniture for our space.
Tina was a pleasure to deal with and very helpful in helping us choose the right furniture for our space.
The chairs are fantastic - just what I’ve been searching for. Also showroom was well laid out so easy to check out the products. Quick and easy transaction - thanks so much!
The chairs are fantastic - just what I’ve been searching for. Also showroom was well laid out so easy to check out the products. Quick and easy transaction - thanks so much!
Great service, great range - top quality! You will find what you need here for sure.
Great service, great range - top quality! You will find what you need here for sure.
Very pleased with the service and quality of the furniture purchased. The team was considerate when I communicated by constraints (budget, space etc.) and helped find the right assortment of furniture. I couldn’t be happier and am very satisfied with value for money. Thanks Jose & team.
Very pleased with the service and quality of the furniture purchased. The team was considerate when I communicated by constraints (budget, space etc.) and helped find the right assortment of furniture. I couldn’t be happier and am very satisfied with value for money. Thanks Jose & team.
Ordered couch in July, still waiting for confirmation of any kind that it has even left China and will be here by Christmas. Full of "maybes" and "I can't confirm." No follow up from the company, I have had to call every few weeks for an update. There was a problem with the fabric, so I found out so that has made it even longer. Halil was brilliant to deal with in the store in July, sadly, like another reviewer, the other male that works there yelled at me me over the phone that it was my couch, so pretty much my problem. I then was speaking with Alberto in Melbourne but he has sent a message that he is unwell and to deal with their head office. 22nd November today, I had hoped for a lounge by Christmas, but I'm not holding my breath. I thought we were so lucky finding this place, but it's just caused tears and anxiety.
Ordered couch in July, still waiting for confirmation of any kind that it has even left China and will be here by Christmas. Full of "maybes" and "I can't confirm." No follow up from the company, I have had to call every few weeks for an update. There was a problem with the fabric, so I found out so that has made it even longer. Halil was brilliant to deal with in the store in July, sadly, like another reviewer, the other male that works there yelled at me me over the phone that it was my couch, so pretty much my problem. I then was speaking with Alberto in Melbourne but he has sent a message that he is unwell and to deal with their head office. 22nd November today, I had hoped for a lounge by Christmas, but I'm not holding my breath. I thought we were so lucky finding this place, but it's just caused tears and anxiety.
Fantastic service, and Alberto’s knowledge about the products was great. Made it easy to choose the right outdoor lounge for us. Will throughly recommend
Fantastic service, and Alberto’s knowledge about the products was great. Made it easy to choose the right outdoor lounge for us. Will throughly recommend
Great customer service and super comfy loungers. Summer at home will be even better now
Great customer service and super comfy loungers. Summer at home will be even better now
Great service! Very helpful staff.
Great service! Very helpful staff.
Great product and service
Great product and service
The consultant was very professional in his explanation of the differences between the different products available and made the purchasing explanation easy.
The consultant was very professional in his explanation of the differences between the different products available and made the purchasing explanation easy.
We’ve been loyal Lavita customers for years and the quality and service is still unmatched. It’s the best place to go for on-trend, quality outdoor furniture at reasonable prices. Couldn’t recommend them highly enough.
We’ve been loyal Lavita customers for years and the quality and service is still unmatched. It’s the best place to go for on-trend, quality outdoor furniture at reasonable prices. Couldn’t recommend them highly enough.
Great furniture and service! Staff very friendly and helpful! Highly recommend it. Jose was the best!
Great furniture and service! Staff very friendly and helpful! Highly recommend it. Jose was the best!
Amazing service Alberto is excellent highly recommended!!
Amazing service Alberto is excellent highly recommended!!
The team at Lavita provide old fashioned customer service in every phase of the shopping experience, from the store to delivery. Their products that are second to none in quality and durability. We’ve been coming back for years and Albert and the team are always a pleasure to deal with!
The team at Lavita provide old fashioned customer service in every phase of the shopping experience, from the store to delivery. Their products that are second to none in quality and durability. We’ve been coming back for years and Albert and the team are always a pleasure to deal with!
Yasmin was very helpful and knew her products and stock levels well. It was great to be able to speak to someone willing to explain as well as give us time to make a decision.
Yasmin was very helpful and knew her products and stock levels well. It was great to be able to speak to someone willing to explain as well as give us time to make a decision.
Very knowledge staff who were prepared to provide advice and managed the customers well and efficiently.
Very knowledge staff who were prepared to provide advice and managed the customers well and efficiently.
Went in yesterday looking for furniture. No one was at desk when we came in so we started browsing. After about a minute a man appeared without a hello but a “you have to sign in”. I apologised as I went left when I entered not right (which is where the sign in sheet was). Still haven’t had a hello. We continued browsing and we made note that after 5 minutes we still had not even been acknowledged whatsoever. Obviously they don’t need customers to survive 🙄. We decided to leave. In the way out I stated to the man that it would have been nice to even of had a hello or can I help you. ANY kind of service even ever so slight. I asked for his name which was Nikola. I asked who the Manager was and he stated he was. Yeah, good luck with that.
Went in yesterday looking for furniture. No one was at desk when we came in so we started browsing. After about a minute a man appeared without a hello but a “you have to sign in”. I apologised as I went left when I entered not right (which is where the sign in sheet was). Still haven’t had a hello. We continued browsing and we made note that after 5 minutes we still had not even been acknowledged whatsoever. Obviously they don’t need customers to survive 🙄. We decided to leave. In the way out I stated to the man that it would have been nice to even of had a hello or can I help you. ANY kind of service even ever so slight. I asked for his name which was Nikola. I asked who the Manager was and he stated he was. Yeah, good luck with that.
Very efficient and helpful. Honest feedback to my questions. Excited about pending delivery.
Very efficient and helpful. Honest feedback to my questions. Excited about pending delivery.
Just want to say I ordered the savannah 3 piece with coffee table and was impressed with the quality,dealt with a young lady named Lucinda who was very professional and polite,and also easy to get in contact with,keep up the good work
Just want to say I ordered the savannah 3 piece with coffee table and was impressed with the quality,dealt with a young lady named Lucinda who was very professional and polite,and also easy to get in contact with,keep up the good work
Very quick and efficient customer service, our sales person was Benjamin and we were very happy with our experience at Lavita when purchasing joy sun beds.
Very quick and efficient customer service, our sales person was Benjamin and we were very happy with our experience at Lavita when purchasing joy sun beds.
Easy ordering process. The team was very helpful. Now waiting for the products to arrive.
Easy ordering process. The team was very helpful. Now waiting for the products to arrive.
Fantastic and friendly customer service from Jose. Bought from them about nine years ago and went back to get another set of furniture. Never disappointed. A place to go when you’re looking for your outdoor needs.
Fantastic and friendly customer service from Jose. Bought from them about nine years ago and went back to get another set of furniture. Never disappointed. A place to go when you’re looking for your outdoor needs.
Great customer service At Salisbury store, lovely people, very efficient, would highly recommend
Great customer service At Salisbury store, lovely people, very efficient, would highly recommend
Excellent service. Friendly and knowledgable sales staff willing to go the extra mile in ensuring customer satisfaction. Would definitely recommend to others and be shopping here again shortly!!
Excellent service. Friendly and knowledgable sales staff willing to go the extra mile in ensuring customer satisfaction. Would definitely recommend to others and be shopping here again shortly!!
Alberto was an excellent sales rep. Attention to detail and answered all my queries promptly. Thank you Alberto. I love our new Outdoor setting.
Alberto was an excellent sales rep. Attention to detail and answered all my queries promptly. Thank you Alberto. I love our new Outdoor setting.
We're very happy with the furniture. Service was prompt and polite.
We're very happy with the furniture. Service was prompt and polite.
I have purchased from Adrian at Lavita on a number of occasions. Extremely happy with the service and products.
I have purchased from Adrian at Lavita on a number of occasions. Extremely happy with the service and products.
Great service and always happy to assist when needed. Lounges are amazing and durable.
Great service and always happy to assist when needed. Lounges are amazing and durable.
We purchased an outdoor setting today from Ben. He was welcoming, helpful and not at all pushy - lovely to deal with. Jaz was great with the details around delivery date etc. We look forward to receiving our outdoor setting in Oct/Nov.
We purchased an outdoor setting today from Ben. He was welcoming, helpful and not at all pushy - lovely to deal with. Jaz was great with the details around delivery date etc. We look forward to receiving our outdoor setting in Oct/Nov.
Super happy with Lavita. I normally find it very difficult to decide on furniture settings and those sorts of things as I worry about getting it wrong. Halil really helped my wife & I out by going through which brands work best in what settings. I had loads of questions and he was more than happy to answer them all for us. Ordered two sets of furniture, for by the pool and an outdoor room. Really happy with the quality and the price we paid. And Jose also helped with final choices and gave us a lovely gift of the flexi tray to go with our pool setting which was really nice of him to do. Will be back for sure and definitely recommend.
Super happy with Lavita. I normally find it very difficult to decide on furniture settings and those sorts of things as I worry about getting it wrong. Halil really helped my wife & I out by going through which brands work best in what settings. I had loads of questions and he was more than happy to answer them all for us. Ordered two sets of furniture, for by the pool and an outdoor room. Really happy with the quality and the price we paid. And Jose also helped with final choices and gave us a lovely gift of the flexi tray to go with our pool setting which was really nice of him to do. Will be back for sure and definitely recommend.
Awesome company to deal with. They kept in touch from placing the order thru to delivery. Everyone very friendly. Fabulous product. Loving my sunlounges A1.
Awesome company to deal with. They kept in touch from placing the order thru to delivery. Everyone very friendly. Fabulous product. Loving my sunlounges A1.
Unhelpful staff, very short and pushy to get off the phone and never get a call back from delivery company. Customer Service very poor. Very short notice for delivery. Won't be using them again.
Unhelpful staff, very short and pushy to get off the phone and never get a call back from delivery company. Customer Service very poor. Very short notice for delivery. Won't be using them again.
Great customer service. Prompt return call, great help with the fabrics colour and smooth ordering and transaction process. Thanks Alberto - appreciate it.
Great customer service. Prompt return call, great help with the fabrics colour and smooth ordering and transaction process. Thanks Alberto - appreciate it.
A great in-store experience and Jose really looked after our family. The furniture arrived and looks amazing around our home. Highly recommend the Lavita team in Alexandria.
A great in-store experience and Jose really looked after our family. The furniture arrived and looks amazing around our home. Highly recommend the Lavita team in Alexandria.
Great service from very friendly staff. Our experience was very pleasant. Jose was really helpful and very obliging. Great product at a great price.
Great service from very friendly staff. Our experience was very pleasant. Jose was really helpful and very obliging. Great product at a great price.
Perfect service, I knew exactly what I wanted and Halil addressed my needs with absolutely no fuss! Really happy, thank you very much! The quality of the outdoor furniture is obviously 1st class and 5 year warranty suggestive of the company’s confidence in the product! Very happy and looking forward to picking up the product!
I had a great experience speaking with Halil over the phone today. We are unable to visit a local showroom so I called with a list of questions. He took time to answer all of my questions thoroughly and even took a few pictures to send my way. It was obvious that he was knowledgeable about their stock and the process of shipping interstate. I felt confident making a purchase with his guidance and am looking forward to our new lounge arriving in time to enjoy the spring weather.
I had a great experience speaking with Halil over the phone today. We are unable to visit a local showroom so I called with a list of questions. He took time to answer all of my questions thoroughly and even took a few pictures to send my way. It was obvious that he was knowledgeable about their stock and the process of shipping interstate. I felt confident making a purchase with his guidance and am looking forward to our new lounge arriving in time to enjoy the spring weather.
Fantastic service in the store from Halil. Demonstrated the product features and made the delivery arrangements super easy. Thanks!
Fantastic service in the store from Halil. Demonstrated the product features and made the delivery arrangements super easy. Thanks!
There product looks amazing and the team has been really helpful!
There product looks amazing and the team has been really helpful!
What a great store! We love our outdoor furniture for our new pool area! The staff were super nice and helpful. Halil and Jose were friendly and experienced and went above and beyond to look after us! Quality of the furniture is definitely up there with the best! Thanks guys pleasure meeting you both. Dom & Dan
Amazing experience at the Salisbury showroom with Yasmin today. She was super helpful and the whole process was amazing, couldn’t fault it. Would 100% recommend
Amazing experience at the Salisbury showroom with Yasmin today. She was super helpful and the whole process was amazing, couldn’t fault it. Would 100% recommend
Helpful, friendly and excellent customer service
Helpful, friendly and excellent customer service
Jose was a pleasure to deal with! Very knowledgeable & keen to ensure I was happy with my selection. Can’t wait for my new setting to arrive! Thanks for your help Jose 😊
Jose was a pleasure to deal with! Very knowledgeable & keen to ensure I was happy with my selection. Can’t wait for my new setting to arrive! Thanks for your help Jose 😊
Awesome furniture and great service , was very happy with my purchases today definitely worth a visit, it won’t disappoint .
Awesome furniture and great service , was very happy with my purchases today definitely worth a visit, it won’t disappoint .
Poor after sale service They were once a good company Dont bother with them look at others
Poor after sale service They were once a good company Dont bother with them look at others
We had a good Customer service experience with Lavita when we realised our order was not suitable for the space we had planned to put it. We had paid a deposit which was half the original cost . The item we did go ahead with did not reach the amount of the deposit . Lavita agreed to refund the outstanding amount .
Quality outdoor furniture, together with Jose's knowledge and helpful approach, made it an easy shopping experience
Quality outdoor furniture, together with Jose's knowledge and helpful approach, made it an easy shopping experience
I can thoroughly recommend this store. The people are so friendly and especially Tina was a delight to deal with. The furniture is so well priced and of a good quality.
I can thoroughly recommend this store. The people are so friendly and especially Tina was a delight to deal with. The furniture is so well priced and of a good quality.
We shopped around for weeks looking for the best deal for outdoor chairs. The piccolo chairs are beautiful and you can tell it’s good quality when you sit on it. Best part was the price which was significantly cheaper than many other options. Really nice customer service as well! Definitely recommend
Great service and great prices, very happy, thank you Halil and Jose
Great service and great prices, very happy, thank you Halil and Jose
Lavita’s staff,Yasmin, is so sweet and helpful. I have a wonderful shopping experience with her. I will definitely recommend her to my friends
Lavita’s staff,Yasmin, is so sweet and helpful. I have a wonderful shopping experience with her. I will definitely recommend her to my friends
Lovely staff and great products. Very happy with our outdoor furniture purchase
Lovely staff and great products. Very happy with our outdoor furniture purchase
Easy to deal with and to the point.
Good selection of sofa great service !
Good selection of sofa great service !
Tina was brilliant! Extremely helpful, knowledgeable about the products including everything with what to expect with delivery. Highly recommend Lavita Brisbane and Tina. Thank you
Tina was brilliant! Extremely helpful, knowledgeable about the products including everything with what to expect with delivery. Highly recommend Lavita Brisbane and Tina. Thank you
Thanks to Yasmin and Jody for the great service and product advice.
Thanks to Yasmin and Jody for the great service and product advice.
Great product and excellent customer service 👌 This company is highly recommended if looking for quality products that are different and a reasonable price.
Great product and excellent customer service 👌 This company is highly recommended if looking for quality products that are different and a reasonable price.
I live on the Sunshine Coast and loved the look of their outdoor furniture, to avoid the travel they organized a video chat to see and view some of the pieces before ordering! Such personalized and friendly service! Loved the range too! 😊
I live on the Sunshine Coast and loved the look of their outdoor furniture, to avoid the travel they organized a video chat to see and view some of the pieces before ordering! Such personalized and friendly service! Loved the range too! 😊
Visited the Lavita store in Salisbury and was met by Tina who provided us with all the information we needed to make a decision on an outdoor lounge set. The quality of the furniture was impressive (fabric, joinery, comfort) and the design suited our outdoor area perfectly. Tina was extremely helpful and also provided an excellent package price which saved us a few hundred dollars. Highly recommended - we will return again. Thank you.
Visited the Lavita store in Salisbury and was met by Tina who provided us with all the information we needed to make a decision on an outdoor lounge set. The quality of the furniture was impressive (fabric, joinery, comfort) and the design suited our outdoor area perfectly. Tina was extremely helpful and also provided an excellent package price which saved us a few hundred dollars. Highly recommended - we will return again. Thank you.
I wish I could rate them zero, worst customer service ever, Jose the manager that knows nothing about management or dealing with a customer, after buying a set of furniture and waiting for 7 weeks we still haven't received our furniture or even a single phone call to let us know it will be delayed, we have waited so long and after 7 weeks when we call up to follow up this guy Jose has the nerve to abuse us and tell us he doesn't get paid enough to deal with the issue and hangs up on us after abusing me and my wife, who does that?! You should be mopping the floor, I don't know how you got a management role, I hope people read this and think twice before dealing with them or fall for their empty promises because after you paid them they will be done with you and your services or requirements doesn't matter nomore, you would only get abused by contacting them, I will make sure I will follow this up by fair trading and the head office as well.
I wish I could rate them zero, worst customer service ever, Jose the manager that knows nothing about management or dealing with a customer, after buying a set of furniture and waiting for 7 weeks we still haven't received our furniture or even a single phone call to let us know it will be delayed, we have waited so long and after 7 weeks when we call up to follow up this guy Jose has the nerve to abuse us and tell us he doesn't get paid enough to deal with the issue and hangs up on us after abusing me and my wife, who does that?! You should be mopping the floor, I don't know how you got a management role, I hope people read this and think twice before dealing with them or fall for their empty promises because after you paid them they will be done with you and your services or requirements doesn't matter nomore, you would only get abused by contacting them, I will make sure I will follow this up by fair trading and the head office as well.
Really excellent service from the online chat to the call from the sales person. The delivery was also great, on time and the driver was friendly and helpful. Highly recommend their products as well.
Great service and advice from Tina on the type of outdoor furniture that would best suit the conditions in which we would use it. Very happy with our purchase.
Great service and advice from Tina on the type of outdoor furniture that would best suit the conditions in which we would use it. Very happy with our purchase.
Awesome service and assistance. Couldn’t have asked for more! Thanks so much.
Awesome service and assistance. Couldn’t have asked for more! Thanks so much.
Tina was extremely help and had excellent customer service skill over the phone. She was happy to answer all my questions and got back to with straight away.
Tina was extremely help and had excellent customer service skill over the phone. She was happy to answer all my questions and got back to with straight away.
not delivery on date and not available [email protected] what is told me contact email I cannot trust this situation.
not delivery on date and not available [email protected] what is told me contact email I cannot trust this situation.
Easy ordering for a great outdoor lounge. Delivery guys John and Oscar were great and very flexible trying to deliver when it suited me and asap.
Easy ordering for a great outdoor lounge. Delivery guys John and Oscar were great and very flexible trying to deliver when it suited me and asap.
Fantastic service. Was a bit of a mix up with the delivery (which was not their fault but the supplier sending the wrong stock). They were very apologetic and had it sorted quickly for us. The real measure of good customer service is how they handle things when they do go wrong. Ten out of ten for customer service and quality product.
Fantastic service. Was a bit of a mix up with the delivery (which was not their fault but the supplier sending the wrong stock). They were very apologetic and had it sorted quickly for us. The real measure of good customer service is how they handle things when they do go wrong. Ten out of ten for customer service and quality product.
Well designed furniture and super comfortable for outdoor suites. Helpful service in the shop.
Well designed furniture and super comfortable for outdoor suites. Helpful service in the shop.
Great quality furniture at affordable prices. Will definitely buy from them again.
Great quality furniture at affordable prices. Will definitely buy from them again.
Excellent service and willing to help out with our tight delivery before Christmas. We love our new outdoor setting and couldn't be happier with the whole experience. Would definitely recommend.
Excellent service and willing to help out with our tight delivery before Christmas. We love our new outdoor setting and couldn't be happier with the whole experience. Would definitely recommend.
Excellent service and great design!
Excellent service and great design!
Andrew was very helpful and knowledgeable about the product he was selling.
Andrew was very helpful and knowledgeable about the product he was selling.
Tina was highly knowledgeable, patient and helpful as she guided our decisions around design choices, colours and the many options available. Five star service and I would absolutely recommend her and Lavita.
Tina was highly knowledgeable, patient and helpful as she guided our decisions around design choices, colours and the many options available. Five star service and I would absolutely recommend her and Lavita.
Jose at Lavita Furniture was a huge help when we were choosing our outdoor setting. We love the Noosa Chaise with sumbrella material which means it can be outside with no cover. Lavitas service was friendly and efficient
Jose at Lavita Furniture was a huge help when we were choosing our outdoor setting. We love the Noosa Chaise with sumbrella material which means it can be outside with no cover. Lavitas service was friendly and efficient
Absolutely first class customer service … I haven't experienced customer service quite like it for many, many years anywhere else. Halil and Hose went over and above to ensure that all of my questions were answered and gave me invaluable and honest advice. This product is outstanding.
Tina was super helpful and encouraged me to find out the lift size in my new apartment to ensure that the sofa would fit. Lavita is a a great place to go to buy furniture
Tina was super helpful and encouraged me to find out the lift size in my new apartment to ensure that the sofa would fit. Lavita is a a great place to go to buy furniture
Full stars to Ben the delivery man extrodineer from Brisbane. This young gentleman goes above and beyond to ensure a delivery of goods can be achieved for his customer. I believe he started when we were all still sleeping and finished close to dinner time just so that everyone could have their goods prior to Christmas. Lucky was I that he was on the job! My outdoor lounge is fantastic too. Thanks Ben , Shane, Tina and team at Lavita Brisbane. 😊
Full stars to Ben the delivery man extrodineer from Brisbane. This young gentleman goes above and beyond to ensure a delivery of goods can be achieved for his customer. I believe he started when we were all still sleeping and finished close to dinner time just so that everyone could have their goods prior to Christmas. Lucky was I that he was on the job! My outdoor lounge is fantastic too. Thanks Ben , Shane, Tina and team at Lavita Brisbane. 😊
I purchased Bondi outdoor setting about 6 months ago, very expensive for the quality I received, the legs are loped sided, the fabric is cheap and tacky. Very uncomfortable to seat on, the seating cheaply made. NOT HAPPY AT ALL. BUYER BEWARE
I purchased Bondi outdoor setting about 6 months ago, very expensive for the quality I received, the legs are loped sided, the fabric is cheap and tacky. Very uncomfortable to seat on, the seating cheaply made. NOT HAPPY AT ALL. BUYER BEWARE
We have been looking for outdoor furniture of a high quality for a while. We went and had a look at Lavita Furniture and was amazed at the quality of the Sunbrella range. Mitch at Lavita Hallam was very helpful with our choice Mitch went above and beyond with the service and customer care we recieved. If you are looking for great furniture and service Iam proud to reccommend them. Filomena Perna
Fantastic service with a smile. Happy to negotiate on price when buying a few items. Can’t wait to get our lounge in time for summer! Many thanks!!
Fantastic service with a smile. Happy to negotiate on price when buying a few items. Can’t wait to get our lounge in time for summer! Many thanks!!
Good service and informative. We got exactly what we were looking for.
Good service and informative. We got exactly what we were looking for.
Excellent customer service and very friendly staff. Tina was very responsive and helpful with my order. It makes the process very easy when things are explained clearly.
Excellent customer service and very friendly staff. Tina was very responsive and helpful with my order. It makes the process very easy when things are explained clearly.
Very happy with our purchase here. Tina and Yasmine were so helpful and made us feel well looked after. Loved the range of sun loungers. Would definitely recommend.
Very happy with our purchase here. Tina and Yasmine were so helpful and made us feel well looked after. Loved the range of sun loungers. Would definitely recommend.
Great little shop, it will take you by surprise, worth a look if you want to buy
Great little shop, it will take you by surprise, worth a look if you want to buy
Great customer service. Great product.
Great customer service. Great product.
Jose and Halil have been wonderful through our sales experience. They have a lot of knowledge and very helpful. Thank you 🙏🏼
Jose and Halil have been wonderful through our sales experience. They have a lot of knowledge and very helpful. Thank you 🙏🏼
Very helpful and friendly staff! Fast delivery. Will definitely use again in the future.
Jose was an amazing. Great retail experience. Thank you. Will be back.
Jose was an amazing. Great retail experience. Thank you. Will be back.
Great place to to buy outdoor furniture! Jose is great, he help us to find our amazing bed for for the pool! 100% recomended
Great place to to buy outdoor furniture! Jose is great, he help us to find our amazing bed for for the pool! 100% recomended
Shopped online and called to clarify colours, suitability for placement and durability etc. Jose was knowledgeable, professional and very helpful, sending photos to confirm and answering questions to help me narrow in on my wish list. The purchasing process was easy. I haven’t received my pieces yet, so can’t comment on the quality, but feel confident. Very happy with the range of outdoor furniture and their pricing especially after having searched for months! The 5th star I’m reserving for the quality of my Piccolo outdoor porch suite and Sky lounge set with table. Muchas gracias.
Shopped online and called to clarify colours, suitability for placement and durability etc. Jose was knowledgeable, professional and very helpful, sending photos to confirm and answering questions to help me narrow in on my wish list. The purchasing process was easy. I haven’t received my pieces yet, so can’t comment on the quality, but feel confident. Very happy with the range of outdoor furniture and their pricing especially after having searched for months! The 5th star I’m reserving for the quality of my Piccolo outdoor porch suite and Sky lounge set with table. Muchas gracias.
Yasmin assisted me with an electronic purchase and she could not have been more helpful. Her responses were always prompt and she was happy to provide me with additional information. Would highly recommend.
Yasmin assisted me with an electronic purchase and she could not have been more helpful. Her responses were always prompt and she was happy to provide me with additional information. Would highly recommend.
Great service from real friendly staff and a perfect sofa at a great price . Would highly recommend
Great service from real friendly staff and a perfect sofa at a great price . Would highly recommend
Excellent service, thank you to Jose who helped us with picking our couch and great deal!!
Excellent service, thank you to Jose who helped us with picking our couch and great deal!!
These guys were so helpful and their outdoor furniture is fabulous. Great service !
These guys were so helpful and their outdoor furniture is fabulous. Great service !
Tina was very helpful and gave great advice on making the decision on which outdoor dining setting to buy. Good quality products at a reasonable price. Excellent customer service and highly recommend Lavita.👍😁
Outstanding customer service. Very helpful staff that new the products rally well. Product is excellent quality and it was a really positive experience that is rare to find with some other retailers.
Outstanding customer service. Very helpful staff that new the products rally well. Product is excellent quality and it was a really positive experience that is rare to find with some other retailers.
The best designed, quality & priced outdoor furniture in the Melbourne market (and we did our homework !). Excellent service & knowledge by Adrian at the Mt Waverley store too ! Save yourself the time & just go to Lavita furniture. Easy to get to, near Monash freeway. Manny & Sylvia (Hawthorn East)
Tina was very helpful in explaining about the furniture and offered us different options to consider. I certainly would return again.
Tina was very helpful in explaining about the furniture and offered us different options to consider. I certainly would return again.
Tina was very helpful and gave great advice on making the decision on which outdoor dining setting to buy. Good quality products at a reasonable price.
Great outdoor furniture options and fantastic service. Yasmin and Tina were super helpful sorting out everything very efficiently.
Great outdoor furniture options and fantastic service. Yasmin and Tina were super helpful sorting out everything very efficiently.
Great customer service from Yasmin, both on the phone and in store, very knowledgeable on the furniture we purchased. Such a positive shopping experience.
Great customer service from Yasmin, both on the phone and in store, very knowledgeable on the furniture we purchased. Such a positive shopping experience.
They have nice furniture, yet don’t expect excellent customer service. Was slightly disappointed as the lady sitting at the counter was busy with her mobile phone and did not provide any help
They have nice furniture, yet don’t expect excellent customer service. Was slightly disappointed as the lady sitting at the counter was busy with her mobile phone and did not provide any help
Fantastic customer service Jose
Fantastic customer service Jose
Such helpful friendly advice and fast delivery !
Such helpful friendly advice and fast delivery !
My wife & I decided to visit Lavita Outdoor Furniture shop due to the fact they stocked a lot of the Sunbrella range. Yasmin looked after us in regards to explaining the various lounges and the advantages of the Sunbrella materials. We were very happy with the range of outdoor & indoor lounges as well as the outstanding service we received from Yasmin. Highly recommended!
My wife & I decided to visit Lavita Outdoor Furniture shop due to the fact they stocked a lot of the Sunbrella range. Yasmin looked after us in regards to explaining the various lounges and the advantages of the Sunbrella materials. We were very happy with the range of outdoor & indoor lounges as well as the outstanding service we received from Yasmin. Highly recommended!
Exceptional customer service when speaking with Tina at Lavita. Whilst buying online from regional FNQ, I had many questions and Tina was always very helpful and obliging. Tina kept in touch weekly to help coordinate delivery as well. Lavita , offers modern good looking outdoor furniture at a good price. Consequently , we purchased four settings ! Thank you Tina, for your exceptional customer service.
Exceptional customer service when speaking with Tina at Lavita. Whilst buying online from regional FNQ, I had many questions and Tina was always very helpful and obliging. Tina kept in touch weekly to help coordinate delivery as well. Lavita , offers modern good looking outdoor furniture at a good price. Consequently , we purchased four settings ! Thank you Tina, for your exceptional customer service.
Fantastic customer service
Fantastic customer service
Great service, friendly staff, very helpful and excellent quality products. We are very happy with our purchases.
Great service, friendly staff, very helpful and excellent quality products. We are very happy with our purchases.
Just purchased 2 outside sunlounges from Yasmin . Friendly, knowledgeable and fabulous service, she went above and beyond to help me with delivery in time for my special visitors.
Just purchased 2 outside sunlounges from Yasmin . Friendly, knowledgeable and fabulous service, she went above and beyond to help me with delivery in time for my special visitors.
My go to furniture store for outdoor if they have what i want. Have bought from them multiple times. Great quality, good prices and awesome customer service. Had an issue recently on a purchase and they were quick to respond and resolve above my expectations.
Great quality and fantastic service. We were so pleased with our new outdoor furniture and unique accessories.
Great quality and fantastic service. We were so pleased with our new outdoor furniture and unique accessories.
Tina is a real Asset to Lavita! Tina has good customer service skills, friendly and has great listening ability . Tina helped Aaron and I with combinations of furniture to fit our outdoor space. We are so happy with our choice and Thank You Lavia for bringing in some new furniture options, as we have been to many outdoor stores and were very disappointed. Aaron and Therese
Tina is a real Asset to Lavita! Tina has good customer service skills, friendly and has great listening ability . Tina helped Aaron and I with combinations of furniture to fit our outdoor space. We are so happy with our choice and Thank You Lavia for bringing in some new furniture options, as we have been to many outdoor stores and were very disappointed. Aaron and Therese
Great service, great quality and great price. Mitch was more than helpful and guided us through the range in comfort and ease. No need to look anywhere else.
Great service, great quality and great price. Mitch was more than helpful and guided us through the range in comfort and ease. No need to look anywhere else.
Good after sales service
Good after sales service
excellent service, after sales services are really good, they listen and do what ever they can , never got disappointed using their service
excellent service, after sales services are really good, they listen and do what ever they can , never got disappointed using their service
Yasmin was extremely helpful and efficient, just the personal service you would want and expect. The outdoor furniture was by far the best we had seen. We will gladly shop there again!
Yasmin was extremely helpful and efficient, just the personal service you would want and expect. The outdoor furniture was by far the best we had seen. We will gladly shop there again!
Fantastic experience. Great furniture and service. Highly recommended.
Fantastic experience. Great furniture and service. Highly recommended.
These guys have amazing furniture and are super helpful! I ordered over the phone and the customer service is 2nd to none. If I need more outdoor furniture in the future I’ll be sure to get it from here.
These guys have amazing furniture and are super helpful! I ordered over the phone and the customer service is 2nd to none. If I need more outdoor furniture in the future I’ll be sure to get it from here.
Tina was very helpful. Great service
Tina was very helpful. Great service
Rrally disappointed Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Rrally disappointed Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Really disappointed Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Really disappointed Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Had really bad experience Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Had really bad experience Dodgy furniture company masquerading as high end . Initially good but would not trust these guys for any after sales support or help
Fantastic service and explanations on the different types of leathers and sofas
Fantastic service and explanations on the different types of leathers and sofas
Very happy with the quality of our Bondi outdoor setting and the service was great too!
Very happy with the quality of our Bondi outdoor setting and the service was great too!
Recently I purchased a gorgeous outdoor setting from Lavita Outdoor furniture in Sailsbury Brisbane. Lovely Jasmine was so helpful in every way. Very satisfying to receive old fashioned friendly service, a quality product and at a great price too!! Thank you Jasmine and Team at Lavita Sailsbury, you're doing a great job!!
The service provided by the maintenance guys is second to none, nothing was too much trouble and repair was done quickly and perfectly. Thank you
The service provided by the maintenance guys is second to none, nothing was too much trouble and repair was done quickly and perfectly. Thank you
Amazing, helpful, cheerful staff. Yasmin was great to deal with. Had exactly what I was after. Would happily recommend to anyone.
Amazing, helpful, cheerful staff. Yasmin was great to deal with. Had exactly what I was after. Would happily recommend to anyone.
I purchased the Kroes outdoor bar setting from the Mount Waverley store and was extremely happy with the costumer service I received Peter Sayce
I purchased the Kroes outdoor bar setting from the Mount Waverley store and was extremely happy with the costumer service I received Peter Sayce
The team at Lavita we’re fantastic to deal with especially Jose. They were quick to respond to my enquiry, even helping me after hours. The whole process was very slick and not to forget the amazing quality of the lounge we purchased. Can’t wait to get it in situ!! Thanks team.
Very hard to deal with, when something goes wrong. terrible . My problem still hasn’t been solved .. Jose is very rude and disrespectful.
A big thanks to Yasmin from the Salisbury store for all of her help with my outdoor furniture packages. Yasmin helped colour match my furniture when buying online by sending me images of the furniture collected together which was a massive help, through my multiple dealings she has been both friendly and efficient and displays great knowledge on all the products on offer, a true asset to the Lavita team. Thanks again Yasmin :)
A big thanks to Yasmin from the Salisbury store for all of her help with my outdoor furniture packages. Yasmin helped colour match my furniture when buying online by sending me images of the furniture collected together which was a massive help, through my multiple dealings she has been both friendly and efficient and displays great knowledge on all the products on offer, a true asset to the Lavita team. Thanks again Yasmin :)
Found this company on google. Great website with loads of different furniture options. Went to the store and customer service was excellent! Ordered some outdoor furniture with a two week delivery date-was expecting to have to wait at least six. Highly recommend this company! Troy was particularly helpful with measurements and product information.
Found this company on google. Great website with loads of different furniture options. Went to the store and customer service was excellent! Ordered some outdoor furniture with a two week delivery date-was expecting to have to wait at least six. Highly recommend this company! Troy was particularly helpful with measurements and product information.
Had a fantastic experience today at Lavita. Too many choices to choose from! Our sales man Adrian at the Mt Waverley store was very helpful with any information we needed! We will definitely be back. 10/10
Had a fantastic experience today at Lavita. Too many choices to choose from! Our sales man Adrian at the Mt Waverley store was very helpful with any information we needed! We will definitely be back. 10/10
Decorating our alfresco was made easy with the team at lavita. Great customer service.
Decorating our alfresco was made easy with the team at lavita. Great customer service.
Great service, got all the info I needed without any pressure to buy.
Great service, got all the info I needed without any pressure to buy.
Great service from Adrian at the My Waverly showroom. Very knowledgeable and helpful! All the furniture is beautiful, so hard to decide !
Great service from Adrian at the My Waverly showroom. Very knowledgeable and helpful! All the furniture is beautiful, so hard to decide !
Amazing customer service. Just like the good ol days. I’m a senior person and compliment great customer service. 10/10 to this company. Thank you
Amazing customer service. Just like the good ol days. I’m a senior person and compliment great customer service. 10/10 to this company. Thank you
Accidentally pushed one star review. But this stores customer service is five stars defiantly.
Accidentally pushed one star review. But this stores customer service is five stars defiantly.
Great service and excellent products.. will definitely shop here again!!! Highly recommended!!!
Great service and excellent products.. will definitely shop here again!!! Highly recommended!!!
Very professional approach to customer service.....👍
Very professional approach to customer service.....👍
Brooke at Lavita was really helpful. It was the first and last outdoor furniture store that we visited and her advice about their quality products made it so easy. If you are hunting for outdoor furniture and don't know where to start Lavita could be a good spot.
I have ordered a 5 piece outdoor setting from Brisbane service was good over the phone cannot wait to receive the outdoor setting.
I have ordered a 5 piece outdoor setting from Brisbane service was good over the phone cannot wait to receive the outdoor setting.
Called in advance to arrange an appt to inspect the Piccolo Outdoor Balcony Suite as I finish work at 5pm and am likely to get to Lavita's beyond their closing time of 5.30pm (coming fr Concord West). I spoke with a staff member named Jose. Jose was extremely pleasant, understanding and flexible and was willing to stay back after closing time so I could inspect the items that I was interested in. Upon arrival I was greeted and shown to the Piccolo set. Jose was very polite, informative and thorough. He would try and further gauge your style and give his experienced opinion based on your home, style, wants and needs. He took the time to explain the different materials and the care required for each one etc. I also needed other furniture items and Jose continued to assist me whilst I was looking around the showroom, explaining to me the different components of the items and which (and why) they may be better suited for my new place etc. The Piccolo set in itself was quite comfortable and durable and it seems that it can easily be stored away when not in use. Thanks Jose for being so attentive, thorough and friendly - really appreciated that you stayed back beyond your working hours to assist me. Definitely recommend this place for their products and customer service!
Called in advance to arrange an appt to inspect the Piccolo Outdoor Balcony Suite as I finish work at 5pm and am likely to get to Lavita's beyond their closing time of 5.30pm (coming fr Concord West). I spoke with a staff member named Jose. Jose was extremely pleasant, understanding and flexible and was willing to stay back after closing time so I could inspect the items that I was interested in. Upon arrival I was greeted and shown to the Piccolo set. Jose was very polite, informative and thorough. He would try and further gauge your style and give his experienced opinion based on your home, style, wants and needs. He took the time to explain the different materials and the care required for each one etc. I also needed other furniture items and Jose continued to assist me whilst I was looking around the showroom, explaining to me the different components of the items and which (and why) they may be better suited for my new place etc. The Piccolo set in itself was quite comfortable and durable and it seems that it can easily be stored away when not in use. Thanks Jose for being so attentive, thorough and friendly - really appreciated that you stayed back beyond your working hours to assist me. Definitely recommend this place for their products and customer service!
First class products.Excellent phone sale. Efficient delivery service.
First class products.Excellent phone sale. Efficient delivery service.
The staff were helpful and not pushy. Once we had made our choice the talked us through the product and made sure met all of our needs. Awesome experience. Cheers
The staff were helpful and not pushy. Once we had made our choice the talked us through the product and made sure met all of our needs. Awesome experience. Cheers
The staff were honest, friendly and knowledgeable on their products. Would highly recommend.
The staff were honest, friendly and knowledgeable on their products. Would highly recommend.
Very prompt response to my web enquiry. I received a phone call straight away and very good service over the phone.
Very prompt response to my web enquiry. I received a phone call straight away and very good service over the phone.
The service was great. The product is very good and hard wearing would recommend for all outdoor outdoor spaces.
The service was great. The product is very good and hard wearing would recommend for all outdoor outdoor spaces.
Dissapointing.. website better than showroom
Dissapointing.. website better than showroom
A good range of high quality lounges and outdoor stuff but no prices on anything, don't like that retail trick at all... Easy to get to with good parking.
A good range of high quality lounges and outdoor stuff but no prices on anything, don't like that retail trick at all... Easy to get to with good parking.
Thank you for your excellent customer service Mitch and the boys - Dandenong store! You guys were AWESOME! See review from my partner G Perriman. ( I had computer issues this afternoon- couldn't wait to tell my Guy.
Thank you for your excellent customer service Mitch and the boys - Dandenong store! You guys were AWESOME! See review from my partner G Perriman. ( I had computer issues this afternoon- couldn't wait to tell my Guy.
We have been looking for outdoor furniture of a high quality for a while. We went and had a look at Lavita Furniture and was amazed at the quality of the Sunbrella range. Mitch at Lavita Hallam was very helpful with our choice Mitch went above and beyond with the service and customer care we recieved. If you are looking for great furniture and service Iam proud to reccommend them. Filomena Perna
Excellent sales service by a team who know their products well. Thumbs up to the organisation and their processes ... we had delivery one week after ordering a number of large items. We got great prices and the quality of the goods and the warranty is outstanding. After dealing with many other big furniture companies, I'd recommend Lavita in a heartbeat.
Excellent sales service by a team who know their products well. Thumbs up to the organisation and their processes ... we had delivery one week after ordering a number of large items. We got great prices and the quality of the goods and the warranty is outstanding. After dealing with many other big furniture companies, I'd recommend Lavita in a heartbeat.
I am writing this review from just in front of the shop. Staff ignored and pretended as busy , I was waiting at least for 10 minutes and then I went and asked are you so busy that you can’t assist. Don’t deserve one star even. Stone Age customer service!
I am writing this review from just in front of the shop. Staff ignored and pretended as busy , I was waiting at least for 10 minutes and then I went and asked are you so busy that you can’t assist. Don’t deserve one star even. Stone Age customer service!
Great service. Halil was excellent.
Great service. Halil was excellent.
I just bought the 7 ways Moda suite from Jose at Lavita and am so happy with purchase! Jose was so helpful and it wasn’t a bother to him to sure me the different configurations, how to take the covers off for washing and how to clip and unclip the pieces. Awesome service and awesome product - thanks Jose!!
Yasmine was an absolute pleasure to deal with - very friendly, helpful & professional. I would have no reservation recommending Lavita Furniture to anyone looking for a quality, well priced product.
Yasmine was an absolute pleasure to deal with - very friendly, helpful & professional. I would have no reservation recommending Lavita Furniture to anyone looking for a quality, well priced product.
Purchased the Savanah outdoor lounge setting. Definitely the best product we found after much searching, by far the most comfortable. The team were very helpful and knowledgeable and delivery was fast as promised. Very satisfied.
Purchased the Savanah outdoor lounge setting. Definitely the best product we found after much searching, by far the most comfortable. The team were very helpful and knowledgeable and delivery was fast as promised. Very satisfied.
Had a wonderful experience. Would highly recommend Lavita! Can't wait for our delivery next week. Thank you to you Mitch for your great service. Happy New Year to you and all the staff at Lavita!
Had a wonderful experience. Would highly recommend Lavita! Can't wait for our delivery next week. Thank you to you Mitch for your great service. Happy New Year to you and all the staff at Lavita!
Liam was extremely helpful! Very happy! Thank you
Liam was extremely helpful! Very happy! Thank you
Very personal service, excellent outdoor furniture
Very personal service, excellent outdoor furniture
Superb service knowledgeable and friendly!
Superb service knowledgeable and friendly!
It’s not often these days where the customer service is on point but Troy at Lavita was brilliant! Nothing was a problem & he was very helpful in finding a solution for me. Thanks Troy! Definite 5 Stars!
It’s not often these days where the customer service is on point but Troy at Lavita was brilliant! Nothing was a problem & he was very helpful in finding a solution for me. Thanks Troy! Definite 5 Stars!
Top quality service, went out of their way to make sure I'd have the furniture ready by Christmas, and free shipping. Thanks a lot Andrew.
Top quality service, went out of their way to make sure I'd have the furniture ready by Christmas, and free shipping. Thanks a lot Andrew.
Great showroom with wonderful, attentive staff. Love the range of furniture and it appears to be all of exceptional quality. Troy was fantastic with his help and information that he provided
Great showroom with wonderful, attentive staff. Love the range of furniture and it appears to be all of exceptional quality. Troy was fantastic with his help and information that he provided
Beautiful furniture and excellent service from Jose!!! Delivery was very prompt as well. Highly recommend.
Beautiful furniture and excellent service from Jose!!! Delivery was very prompt as well. Highly recommend.
I would like to thank Troy and his team for a lovely quality lounge, delivery at lightening speed for Christmas period. This lounge was brought after 2x lounges from other major retailer was poorly assembled, and we were told they do mass production in Asia & could not guarantee us a good lounge. However, Lavita lounge was superb & assembled in Australia, custom made. It's about time we support Australia assembled and businesses like Lavita. Thank you once again. John & Mai
I would like to thank Troy and his team for a lovely quality lounge, delivery at lightening speed for Christmas period. This lounge was brought after 2x lounges from other major retailer was poorly assembled, and we were told they do mass production in Asia & could not guarantee us a good lounge. However, Lavita lounge was superb & assembled in Australia, custom made. It's about time we support Australia assembled and businesses like Lavita. Thank you once again. John & Mai
Highly recommended!! Excellent products. Won’t accept anyone but Jose’s service and product knowledge. Thank you Jose for your time and patience.
Highly recommended!! Excellent products. Won’t accept anyone but Jose’s service and product knowledge. Thank you Jose for your time and patience.
Professional company to deal with, great customer service and highly recommend. Most of all Quality Products.
Professional company to deal with, great customer service and highly recommend. Most of all Quality Products.
Great furniture and being a local it’s nice to support local business that offer exceptional service and quality products. Jose thanks for all your help and product knowledge really helped make my mind up on the right pieces.
Great furniture and being a local it’s nice to support local business that offer exceptional service and quality products. Jose thanks for all your help and product knowledge really helped make my mind up on the right pieces.
Thank you to Halil & Jose for the great customer service. Furniture is quality, will be back!
Thank you to Halil & Jose for the great customer service. Furniture is quality, will be back!
Lavita customer service is one of the best I have experience is a long time. Responsive, thorough, caring and prompt. Very impressed and would return for more outdoor furniture when we need outdoor furniture.
Lavita customer service is one of the best I have experience is a long time. Responsive, thorough, caring and prompt. Very impressed and would return for more outdoor furniture when we need outdoor furniture.
I am reall happy with the whole experience The crew at lavita did what they said and all on time very efficient had the stock , you cannot ask for more .. A special mention to the warehouse over at Milperra these 3 men went over and above my expectations with helping me to load up my ute and even giving me some rope and tying it all up for me . Thanks again guys I really appreciate your help today what a nice gesture. And now for the unboxing 😊😊 Regards Joe
I am reall happy with the whole experience The crew at lavita did what they said and all on time very efficient had the stock , you cannot ask for more .. A special mention to the warehouse over at Milperra these 3 men went over and above my expectations with helping me to load up my ute and even giving me some rope and tying it all up for me . Thanks again guys I really appreciate your help today what a nice gesture. And now for the unboxing 😊😊 Regards Joe
OK.. but had problems with outdoor dining chairs. I contacted Lavita just a week outside of their warranty period and they were not willing to help. They told me they were only indoor/outdoor items and should be brought inside when not being used. This was not how they were sold to me.
OK.. but had problems with outdoor dining chairs. I contacted Lavita just a week outside of their warranty period and they were not willing to help. They told me they were only indoor/outdoor items and should be brought inside when not being used. This was not how they were sold to me.
It was a pleasure to place our June outdoor lounge order at Lavita’s Salisbury store today. Troy answered all our questions and gave us some great options we hadn’t thought of without any hard pressure upsell. Fantastic service. We can’t wait to flop on our new lounge. Much appreciated. Greg and Danni
Great customer service and great range of products! The staff were extremely helpful and we were very happy with our purchase!
Great customer service and great range of products! The staff were extremely helpful and we were very happy with our purchase!
Great service from Mitch and very knowledgable. Made the whole purchasing process easy and fun!
Great service from Mitch and very knowledgable. Made the whole purchasing process easy and fun!
Good selection of quality products and Jose was very helpful.
Good selection of quality products and Jose was very helpful.
Great service when ordering my couch. Jose went out of his way to answer my questions after hours. Will update when couch delivered.
Great service when ordering my couch. Jose went out of his way to answer my questions after hours. Will update when couch delivered.
Brilliant service. Great products. It was a pleasure to deal with Adrian
Brilliant service. Great products. It was a pleasure to deal with Adrian
Great selection.
Great selection.
Placed my order with Marcus and received it one week later from Sydney to Tootgarook -Victoria. Received a phone call from Angelo the day before delivery advising of the approximate time John would arrive with my order. I was so happy with one of my purchases that I immediately ordered another with Alberto through the Dandenong Showroom. I cannot speak highly enough of all the staff mentioned above and have no hesitation in recommending Lavita’s fantastic service and products.
Placed my order with Marcus and received it one week later from Sydney to Tootgarook -Victoria. Received a phone call from Angelo the day before delivery advising of the approximate time John would arrive with my order. I was so happy with one of my purchases that I immediately ordered another with Alberto through the Dandenong Showroom. I cannot speak highly enough of all the staff mentioned above and have no hesitation in recommending Lavita’s fantastic service and products.
It is such a pleasure to have an amazing customer service experience! I called on a Sunday after hours but didn’t leave a message. First thing Monday morning I received a call from Jose saying he had noticed a missed call from my number and asking how he could help me. He offered several different priced solutions to my request and then proceeded without being asked to offer me a “return customer” discount. This is my second experience with Lavita and the quality of their products and the service is second to none. Highly recommend.
It is such a pleasure to have an amazing customer service experience! I called on a Sunday after hours but didn’t leave a message. First thing Monday morning I received a call from Jose saying he had noticed a missed call from my number and asking how he could help me. He offered several different priced solutions to my request and then proceeded without being asked to offer me a “return customer” discount. This is my second experience with Lavita and the quality of their products and the service is second to none. Highly recommend.
Excellent service!!! Great product.
Excellent service!!! Great product.
Troy was very helpful showing us the different uses of the lounge, and going out of his way finding cushions for our other chairs. Thanks.
Troy was very helpful showing us the different uses of the lounge, and going out of his way finding cushions for our other chairs. Thanks.
We ordered outdoor lounge furniture several months ago for our new home. The quality of the furniture is excellent and there were so many configuration options to fit our outdoor space. The build ran over time but Lavita were absolutely great about delaying the delivery for us. They regularly checked when we might be ready. All in all I would highly recommend Lavita
We ordered outdoor lounge furniture several months ago for our new home. The quality of the furniture is excellent and there were so many configuration options to fit our outdoor space. The build ran over time but Lavita were absolutely great about delaying the delivery for us. They regularly checked when we might be ready. All in all I would highly recommend Lavita
Excellent service, Troy was very efficient and great! to deal with, thank u Lavita!
Excellent service, Troy was very efficient and great! to deal with, thank u Lavita!
This Lavita outdoor Sunbrella Toft lounge is exactly what my family have been looking for our outdoor area. We can now relax in style this summer and not worry about the rain damaging our furniture. The staff at Lavita were 100 percent helpful and arranged a very quick delivery time. So happy !!!!!
Excellent to deal with. Really go the extra mile.
Excellent to deal with. Really go the extra mile.
A couple nice lads assured us and it was pleasant experience. Not to mention the quality products on display.
A couple nice lads assured us and it was pleasant experience. Not to mention the quality products on display.
Fantastic service! Great delivery. Was expecting to wait 6 weeks and it came earlier. The product is fantastic. For the extra money of these types of products - it is so worth it.
Fantastic service! Great delivery. Was expecting to wait 6 weeks and it came earlier. The product is fantastic. For the extra money of these types of products - it is so worth it.
Professional service - great experience, quality furniture and highly recommend. Thanks Simon
Professional service - great experience, quality furniture and highly recommend. Thanks Simon
Great products at a reasonable price. Very helpful staff. Would definitely recommend if you’re in the market for outdoor furniture. Good website too.
Great products at a reasonable price. Very helpful staff. Would definitely recommend if you’re in the market for outdoor furniture. Good website too.
Great products, helpful staff. Loved the value. The showroom in Dandenong is worth a look as it offers a massive range and the quality well surpasses the majority of outdoor furniture elsewhere. 5 stars
Great products, helpful staff. Loved the value. The showroom in Dandenong is worth a look as it offers a massive range and the quality well surpasses the majority of outdoor furniture elsewhere. 5 stars
Mitch gave us excellent service, explained the characteristics of the furniture clearly and answered all of our questions. It did not feel like a sales pitch and we purchased very quickly. We can highly recommend Mitch. Alan Shelton
Mitch gave us excellent service, explained the characteristics of the furniture clearly and answered all of our questions. It did not feel like a sales pitch and we purchased very quickly. We can highly recommend Mitch. Alan Shelton
Excellent service from everyone I dealt with, prompt delivery and a great product. We are really happy to have chosen Lavita Furniture for our outdoor setting purchase.
Excellent service from everyone I dealt with, prompt delivery and a great product. We are really happy to have chosen Lavita Furniture for our outdoor setting purchase.
Great products, Brooke was very helpful. Extremely happy with our purchase.
Great products, Brooke was very helpful. Extremely happy with our purchase.
Excellent service and very responsive!
Excellent service and very responsive!
Jose was very helpful in the follow up of my Purchase - very good service - thank you
Jose was very helpful in the follow up of my Purchase - very good service - thank you
Good quality and competitively priced furniture. The sales process was handled most professionally and the delivery team was 10/10
Good quality and competitively priced furniture. The sales process was handled most professionally and the delivery team was 10/10
Good Quality and quick delivery :)
Good Quality and quick delivery :)
High quality sofas and excellent service. A bit expensive but great design. On my experience, great customer service. Specially thanks to Jose for his attention
High quality sofas and excellent service. A bit expensive but great design. On my experience, great customer service. Specially thanks to Jose for his attention
Beautiful quality furniture that looks modern and stylish, Customer service A1, Jose went out of his way to make my purchase a pleasant experience, Thank you.
Beautiful quality furniture that looks modern and stylish, Customer service A1, Jose went out of his way to make my purchase a pleasant experience, Thank you.
I ordered a lounge setting online. I received a call from them saying that the colour I was looking for was unavailable for several months, so I cancelled and asked to be refunded my $2199.00. I called after finding the charge had gone through to my Credit card & they said the order was still outstanding, I tried to explain but the person on the other end said she couldn't hear as there was a vacuum cleaner running and hung up! I called again after waiting another 2 weeks to be told they would ring me back that day after speaking with the Manager. They didn't call back, so I called again & was promised the refund would be processed, this is 41 days after the initial transaction and over $50.00 in accumulated interest on my card. I most certainly would never buy from Lavita again regardless of the price as the Customer comes last!
I ordered a lounge setting online. I received a call from them saying that the colour I was looking for was unavailable for several months, so I cancelled and asked to be refunded my $2199.00. I called after finding the charge had gone through to my Credit card & they said the order was still outstanding, I tried to explain but the person on the other end said she couldn't hear as there was a vacuum cleaner running and hung up! I called again after waiting another 2 weeks to be told they would ring me back that day after speaking with the Manager. They didn't call back, so I called again & was promised the refund would be processed, this is 41 days after the initial transaction and over $50.00 in accumulated interest on my card. I most certainly would never buy from Lavita again regardless of the price as the Customer comes last!
The service and support we received from Jose was exceptional, thank you!
The service and support we received from Jose was exceptional, thank you!
Excellent level of service, knowledgeable and responsive. Thanks Troy for all your help.
Excellent level of service, knowledgeable and responsive. Thanks Troy for all your help.
Jose was excellent. Got us a great deal with our lounge set including shipping with a great attitude to go with it.
Jose was excellent. Got us a great deal with our lounge set including shipping with a great attitude to go with it.
Very good service
Very good service
Wow Wow Wow! So happy with my Savannah Outdoor Sunbeds and side tables. Amazing quality and so very comfortable. Thanks Troy for all your help! I wish I could post a picture!
Wow Wow Wow! So happy with my Savannah Outdoor Sunbeds and side tables. Amazing quality and so very comfortable. Thanks Troy for all your help! I wish I could post a picture!
A+ service and excellent product. Highly recommend!
A+ service and excellent product. Highly recommend!
It looks like closing down sale setting inside store, no parking, a joke
It looks like closing down sale setting inside store, no parking, a joke
Good and excellent service. Furnitures are really good. Salesmen are fabulous and highly communicable and very helpful. I am sure, I made a good choice
Good and excellent service. Furnitures are really good. Salesmen are fabulous and highly communicable and very helpful. I am sure, I made a good choice
Don't even acknowledge when we walk in to their store...
Don't even acknowledge when we walk in to their store...
Totally incapable of booking in a delivery or advising when delivery will take place despite having the items ordered in their possession for 2 weeks - they even asked my wife to contact the courier herself - appalling customer service - still dont have the items. Items now delivered, Lavita wouldn't unpack or remove boxes so I'm now left with a mountain of cardboard to clear away. Lafita did not deliver the correct set of cushion covers that we ordered but offered an alternative set with a $100 refund - which we accepted. However on opening that particular box we only have half of the number of covers required for the furniture set - now waiting for the remainder to be delivered
Totally incapable of booking in a delivery or advising when delivery will take place despite having the items ordered in their possession for 2 weeks - they even asked my wife to contact the courier herself - appalling customer service - still dont have the items. Items now delivered, Lavita wouldn't unpack or remove boxes so I'm now left with a mountain of cardboard to clear away. Lafita did not deliver the correct set of cushion covers that we ordered but offered an alternative set with a $100 refund - which we accepted. However on opening that particular box we only have half of the number of covers required for the furniture set - now waiting for the remainder to be delivered
I received great service from Gabe and his colleagues, including help assembling my outdoor storage box at their recent clearance sale in Milperra. Absolutely top class.
I received great service from Gabe and his colleagues, including help assembling my outdoor storage box at their recent clearance sale in Milperra. Absolutely top class.
Excellent Service. Prompt delivery. Friendly Staff. Great Price. Highly Recommend. ***** Posting for my parents Marj and Graeme Ward. Very Happy Customers.
Excellent Service. Prompt delivery. Friendly Staff. Great Price. Highly Recommend. ***** Posting for my parents Marj and Graeme Ward. Very Happy Customers.
My mum ordered a 5 piece outdoor setting through Lavita in Brisbane. She needed it urgently for a photo shoot and as all of it could not be delivered in time they lent her the matching table from the showroom for the day. They also gave her some extra pillows to compensate the 2 week delay on the table. Troy can be highly commended for his understanding of customer needs and his level of customer service. We are very happy with not only Lavita's service but most importantly the quality of this stylish outdoor lounge for the price.
My mum ordered a 5 piece outdoor setting through Lavita in Brisbane. She needed it urgently for a photo shoot and as all of it could not be delivered in time they lent her the matching table from the showroom for the day. They also gave her some extra pillows to compensate the 2 week delay on the table. Troy can be highly commended for his understanding of customer needs and his level of customer service. We are very happy with not only Lavita's service but most importantly the quality of this stylish outdoor lounge for the price.
Think carefully before you purchase from this business. Super friendly in store, & really good salesmen. But please be aware that delivery can take up to 6 MONTHS. Not only did it take up to 6mths to get all of the items I'd paid for in store, but they all arrived sporadically over that time. Products come from Asia via ship & everything you buy is ordered on a "per order basis". This is why the wait is so long... delivery is promised in 90 days but it wasn't the case for me. I had to contact the store multiple times to get any updates as to where my goods were going to arrive. A few excuses I got "It's Chinese NY, so they're on holidays" & "They've ran out of that colour fabric". I ordered in Nov 2016. It wasn't until May 2017 that I'd received everything. Waiting 6mths for items I paid for 6mths ago, was appalling. The quality is below standard with their waterproof covers. They deteriorated in the sun within 2 mths. Likewise, covers & cushions all faded within a few months too. So the UV protection on their fabric isn't good. It isn't made in Australia for Australian sun so what can I expect? Cheap plastic zips are used on their lounge cushion covers. The quality of the fabric goods really needs to be looked into. The quality of the actual furniture seems good so far. No fading on the coffee table's wicker. It has been exposed to the sun full time. I must admit purchasing over $3500 worth of product from Lavita & going through this experience did leave a bad taste in my mouth. I experienced great customer service in store when I went to purchase, but poor customer service from others in the business - when emailing about issues, the response was slow. It became so frustrating! At the end of it all, I wished I would've spent less & bought a set from a bigger, well known, store, so that I could have taken home everything on the day of purchase & not had to deal with the stress & dramas that I had.
Think carefully before you purchase from this business. Super friendly in store, & really good salesmen. But please be aware that delivery can take up to 6 MONTHS. Not only did it take up to 6mths to get all of the items I'd paid for in store, but they all arrived sporadically over that time. Products come from Asia via ship & everything you buy is ordered on a "per order basis". This is why the wait is so long... delivery is promised in 90 days but it wasn't the case for me. I had to contact the store multiple times to get any updates as to where my goods were going to arrive. A few excuses I got "It's Chinese NY, so they're on holidays" & "They've ran out of that colour fabric". I ordered in Nov 2016. It wasn't until May 2017 that I'd received everything. Waiting 6mths for items I paid for 6mths ago, was appalling. The quality is below standard with their waterproof covers. They deteriorated in the sun within 2 mths. Likewise, covers & cushions all faded within a few months too. So the UV protection on their fabric isn't good. It isn't made in Australia for Australian sun so what can I expect? Cheap plastic zips are used on their lounge cushion covers. The quality of the fabric goods really needs to be looked into. The quality of the actual furniture seems good so far. No fading on the coffee table's wicker. It has been exposed to the sun full time. I must admit purchasing over $3500 worth of product from Lavita & going through this experience did leave a bad taste in my mouth. I experienced great customer service in store when I went to purchase, but poor customer service from others in the business - when emailing about issues, the response was slow. It became so frustrating! At the end of it all, I wished I would've spent less & bought a set from a bigger, well known, store, so that I could have taken home everything on the day of purchase & not had to deal with the stress & dramas that I had.
Lavita Furniture is very bad in terms of delivery. We've ordered a table only because they've guaranteed that it will be delivered within a week. When I called the delivery company they said that Lavita staff knew it won't happen this fast. When my in laws ordered the lounge set it took more than a month for it to be delivered.
Lavita Furniture is very bad in terms of delivery. We've ordered a table only because they've guaranteed that it will be delivered within a week. When I called the delivery company they said that Lavita staff knew it won't happen this fast. When my in laws ordered the lounge set it took more than a month for it to be delivered.
We got the Luna lounge suite in November from Lavita Syndey and it has been the best purchase for us. Really comfy and looks really good. The delivery guy was very helpful and the customer service was excellent too. No hesitation in giving five stars! John Balgowlah
Outstanding quality, and friendly service. High quality furniture and willing to do a deal.
Outstanding quality, and friendly service. High quality furniture and willing to do a deal.
Alexandria NSW | (02) 8036 0673 |
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Auburn NSW | (02) 9138 2010 |
Dandenong VIC | (03) 9975 4570 |
Mt Waverley VIC | (03) 9981 0088 |
Salisbury QLD | (07) 3149 8229 |
Head Office NSW | (02) 9114 6684 |
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Yes, we’re open.
As an independent retailer, we need your support through these challenging times. We are managing the risks of COVID19 to ensure a safe environment for our staff and customers.
At this stage, all our showrooms remain open for business, but we’d like to assure you that the health and safety of our staff and customers is our highest priority.
We’ve taken all necessary precautions as advised by the government guidelines to ensure that everyone can stay safe – this includes frequent sanitisation and cleaning in showroom.
We’re also implementing social distancing guidelines, instructing employees to regularly wash their hands, and providing access to hand hygiene stations to our customers on entry and exit.
Home has never been so important. We’re here to help you choose the best sofa for you and your family.
We are following all updates to government advice closely. We are dedicated to your health and safety.
Thank you for your support and understanding.