General Terms and Conditions

These Terms and Conditions apply to all transactions with Living Unlimited Pty Ltd, which operates under the brands Lavita Outdoor, Lounge Life, and Sofa Lab. This includes purchases made both online and in-store. By placing an order, it is understood that these terms are acknowledged and agreed upon.

All relevant provisions of the Australian Consumer Law are adhered to, ensuring that statutory rights remain unaffected.
These Terms and Conditions may be updated at any time, with the most recent version always available on the website.
Orders can only be placed by customers at least 18 years old.
Orders may be accepted or declined at Living Unlimited’s discretion.

Orders

All orders are subject to availability.
A contract of sale is formed once an order has been accepted and payment has cleared.
Accurate contact details must be provided, as these will be used for all order-related communications.

Product Variations & Specifications

Products made from natural materials may vary in color, texture, and grain patterns.
Samples, showroom displays, and product images serve as guides only, and actual products may have differences in color or texture.
Unless explicitly stated in the product description, accessories, props, and decorative items featured in images are not included.
Colors displayed online may differ due to screen settings, lighting conditions, and viewing angles. The perception of colour can change under cold, warm, or natural lighting.
Prices, dimensions, designs, and construction details may be modified without prior notice.

Pricing

Currency & GST

All prices are listed in Australian dollars (AUD) and include GST, unless otherwise specified.
Delivery fees are not included in product prices and will be calculated separately.

Price Changes & Errors

Prices are subject to change without notice.
In the event of a pricing error, necessary corrections will be made, and affected orders may be canceled or amended accordingly.
If an order has been placed at an incorrect price, the customer will be contacted and given the option to Proceed with the corrected price, or receive a full refund.

Payment

Accepted Payment Methods

Payments can be made using: Cash, Credit card / Debit card, Afterpay, Latitude, Zip Pay, Humm, Bank transfer

Payment Requirements

Full payment is required at the time of order.
A deposit may be accepted, provided the remaining balance is paid before the goods become available.

Lead Times

Every effort is made to deliver furniture within the estimated lead time provided at the time of purchase. However, lead times are estimates and not guarantees, as they may be affected by:

Supply chain delays
Manufacturing disruptions
Shipping and logistics issues
Weather conditions and other emergencies
Industrial action at ports
Customs clearance and border inspections
Delays caused by quarantine and biosecurity measures
Port congestion and container shortages
Changes to government regulations and trade policies
Other unforeseen circumstances

Updates regarding any delays will be provided, but discounts, compensation, or cancellations due to extended lead times cannot be offered.

Cancellations

Customers are encouraged to choose carefully, as refunds or exchanges cannot be offered for change-of-mind purchases or incorrect selections.
Orders may be modified or canceled within 2 days of placement, subject to a $45 cancellation fee. After this period, cancellations or modifications cannot be processed.
If a delivery cannot be accepted, a cancellation fee of up to the full purchase price, along with any applicable storage, handling, or restocking fees, may be charged.

Refunds

Refunds are provided in accordance with Australian Consumer Law or as otherwise specified in these Terms and Conditions.

Once all necessary information and documentation have been received, refunds are typically processed within 5-10 business days.
Refunds must be issued using the same payment method as the original transaction.
For credit card transactions, customers will need to provide their credit card details to facilitate the refund.
Alternatively, refunds may be processed in-store by appointment using a physical terminal.

Risk & Title

Risk and title for purchased goods transfer to the customer upon receipt or delivery, provided full payment has been made.
For orders collected by the customer or a third party, risk and title transfer at the time of collection.
It is the customer’s responsibility to ensure that goods are handled and transported safely after collection.
Once risk and title have transferred, Living Unlimited cannot be held liable for any loss, damage, or issues that may occur.

Delivery & Collection Terms and Conditions

These terms and conditions apply to all deliveries and collections of furniture from Living Unlimited and its brands, including Lavita Outdoor, Lounge Life, and Sofa Lab. By arranging for delivery or collection, you acknowledge and agree to comply with these terms.

Delivery

Scheduling & Payment

Deliveries are scheduled only after full payment has been received.
Delivery must be scheduled within 14 days of the goods becoming available.
Estimated delivery timeframes are provided as guidance and may be affected by external factors such as traffic, weather, or unforeseen circumstances. While every effort is made to meet the scheduled time, delays may occur.

Customer Responsibilities

The delivery address must be accurate at the time of booking. Any changes should be communicated in advance.
Any access requirements, obstacles, stairs, lifts, or other potential delivery challenges must be disclosed prior to scheduling. Additional handling fees may apply if undisclosed access issues prevent delivery.

Delivery Rescheduling

Requests to reschedule must be made at least 48 hours in advance and are subject to availability.

Delivery Process & Access Requirements

Furniture will be delivered to the specified address and designated room, provided there is safe and clear access.
If access is restricted or unsafe, items will be delivered to the nearest accessible point.
Additional charges may apply for extra handling, such as stair carries, hoisting, or disassembly/reassembly services.

Inspection & Acceptance

It is recommended that all furniture be inspected upon delivery for visible damage, shortages, or incorrect items.
Any issues should be reported immediately.
Claims for damage, shortages, or incorrect goods must be made within 7 days of delivery. Claims outside this period cannot be accepted.

Missed Deliveries & Fees

If delivery cannot be completed due to incorrect address details, lack of access, or customer unavailability, a re-delivery fee will apply.
If delivery is refused without prior agreement, storage and re-delivery fees may be charged.

Workplace Health & Safety

To comply with Workplace Health and Safety regulations, delivery teams must adhere to the following conditions:

Footwear Policy: Drivers cannot remove their shoes inside a customer’s home. Customers should consider this when selecting a delivery service.
Risk & Hazard Assessment: If the delivery team determines that access is unsafe, they may refuse to proceed with the delivery. Hazards may include unstable flooring or staircases, inadequate clearance or tight spaces, or unsafe working conditions.
Protection of Goods and Property: If there is a risk of damage to the furniture or the premises, the delivery team may decline to move the item beyond the nearest accessible point.

Customers are responsible for ensuring that the delivery path is clear, safe, and accessible before the scheduled delivery time.

Collection

Scheduling & Requirements

Collections are by appointment only and require full payment before scheduling.
Collection must be scheduled within 14 days of the goods becoming available.
Customers must bring:

Purchase confirmation (receipt or order number)
Valid ID for verification

Transport & Responsibility

A suitable vehicle must be provided for transport. If deemed unsuitable by staff, collection may be refused.
Customers are responsible for loading and securing their items. Limited assistance may be available, but staff cannot provide full loading services.

Inspection & Acceptance

It is recommended that all furniture be inspected upon collection for visible damage, shortages, or incorrect items.
Any issues should be reported immediately.
Claims for damage, shortages, or incorrect goods must be made within 7 days of collection. Claims outside this period cannot be accepted.

Uncollected Items & Fees

If collection is not made within 14 days of notification, storage fees may apply.
Items uncollected after 30 days may be cancelled, with a restocking fee deducted from any refund.

Storage

If delivery or collection is not scheduled within 14 days of the goods becoming available, a storage agreement will be required.
Storage fees may include:

Handling fees for preparing and managing stored items.
Weekly storage fees based on item size and duration.
Transport fees to and from the storage facility, if applicable.

Indicative storage fees are $25 per cubic metre per week, with a minimum charge of $75 per week.
Storage agreements must be arranged and paid for in advance. If no storage agreement is entered into, Living Unlimited reserves the right to cancel the order and apply a restocking fee.

Cancellations & Rescheduling

Delivery or collection appointments must be cancelled or rescheduled at least 48 hours in advance.
Late cancellations or missed appointments may result in fees.

Liability & Warranty

Living Unlimited is not liable for damages resulting from:

Inadequate access or failure to follow delivery/collection guidelines.
Improper handling of furniture after acceptance.

Manufacturing defects are covered under our warranty policy.

Delivery Service Levels

Living Unlimited offers three delivery options, each varying in scope and flexibility. Customers are responsible for selecting the most suitable service level based on their requirements.

Standard Delivery

Price: From $149 (Metro Areas)

Standard Delivery is a basic delivery service that includes transportation of goods to the specified address and designated room, provided that there is safe and clear access.

This service does not include:

Unpacking or assembly of furniture.
Removal of packaging materials or rubbish.

If access is restricted due to obstacles such as stairs, narrow doorways, or limited clearance, the goods will be delivered to the nearest accessible point.

Scheduling

Performed as part of a scheduled run alongside other deliveries.
Customers will be assigned a delivery date and a time window (typically 4 to 8 hours).
Limited flexibility in selecting a preferred time slot.

Standard Delivery is available in metro and regional areas, with pricing for non-metro locations available upon request.

In-Home Delivery

Price: $299 (Metro Areas Only)

In-Home Delivery includes additional services beyond Standard Delivery. This option provides:

Delivery to the designated room (subject to reasonable access).
Unpacking of all items.
Assembly of furniture as required.
Removal of all packaging materials and rubbish.

As with Standard Delivery, reasonable access is required. If the delivery team determines that the item cannot be safely transported to the intended location, it will be placed at the nearest accessible point.

Scheduling

Performed as part of a scheduled run with multiple deliveries.
Customers will be allocated a delivery date and time window (typically 4 to 8 hours).
Limited flexibility in scheduling.

This service is only available in metro areas.

Dedicated Delivery

Price: $160 Per Hour (Minimum 3 Hours, Metro Areas Only)

Dedicated Delivery provides a vehicle and delivery team exclusively assigned to the customer’s order. This option allows for greater flexibility and is suitable for:

Deliveries requiring a specific date and time.
Large or complex orders.
Locations with restricted access that may require additional time or special handling.

If requested, Dedicated Delivery can also include:

Unpacking and assembly of furniture.
Removal of packaging materials and rubbish.

Scheduling

Customers may select a specific delivery time.
Charged at $160 per hour, with a minimum charge of 3 hours.
Additional hours are billed in 30-minute increments.

This service is available in metro areas only.

Summary of Delivery Options

Service Level	Location	Price	Unpacking & Assembly	Rubbish Removal	Scheduling
Standard	Metro & Regional	From $149	✗	✗	Assigned 4–8 hour window
In-Home	Metro Only	$299	✓	✓	Assigned 4–8 hour window
Dedicated	Metro Only	$160/hr (min. 3 hrs)	Optional	Optional	Customer chooses time & date

Interstate Shipping

Our distribution centres are located in multiple locations across Australia. Orders may be despatched in full or in part from one of the interstate distribution centres. The table below provides indicative shipping times, which are estimates only and subject to the schedules of external shipping partners.

	From Sydney	From Melbourne	From Brisbane
To Sydney	5-10 Business Days	-	-
To Melbourne	10-15 Business Days	5-10 Business Days	-
To Brisbane	10-15 Business Days	-	5-10 Business Days

Warranty

Our Standard Warranty applies to eligible products, provided they have been cared for and maintained in accordance with our Care & Maintenance Guides.

This warranty covers materials and components against failures due to material and manufacturing faults, as outlined in the specific warranty document for your product.

This warranty does not apply to:

Products Not Eligible for Warranty

Clearance, floor stock, or seconds items.
Products with pre-existing defects disclosed at purchase.
Items not purchased directly from Living Unlimited.
Products relocated outside Australia.
Modified or repaired items without prior authorisation.

Normal Wear & Tear

Natural ageing of materials (e.g., softening of foams, pilling of fabrics, fading of leather or timber).
Expected material characteristics including but not limited to:

Leather: Wrinkles, scars, grain variations, patina development.
Timber: Knots, texture variations, expansion/contraction.
Fabrics & Wicker: Pilling, weave variations, minor fraying over time.
Metals & Glass: Minor surface marks, finish variations, teastaining on stainless steel.

Improper Use, Handling & Care

Failure to follow Care & Maintenance Guides.
Commercial or excessive use beyond normal residential conditions.
Pet-related damage, including scratches, bites, and stains.
Spills, stains, burns, and chemical exposure, including UV damage from sunlight.
Impact damage, such as chips, cracks, or scratches from sharp objects.

Environmental & External Factors

Extreme weather exposure.
Humidity or temperature fluctuations causing warping or expansion.
Salt air corrosion, particularly on metal components in coastal areas.
Mould, mildew, or water damage due to improper storage or care.

This warranty is not transferable and applies only to the original purchaser at the original delivery address.

How to Lodge a Warranty Claim

Customers must notify Living Unlimited in writing within 7 days of the defect occurring.

Required Information

Send an email to [email protected] including:

Order Number
Product details (affected item/component)
Description of the defect
Photos & Videos:

At least 2 images of the full product (with the defect marked).
Close-up images of the defect (4 or more).
Video (if applicable) for mechanical issues.

Our Customer Support Team may request additional information for assessment.

Warranty Resolution

Living Unlimited reserves the right to:

Determine whether the defect is due to manufacturing or normal wear & tear.
Decide if the product/component should be repaired or replaced.
Limit repairs/replacements to the defective part(s) only.

Your Australian Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

A replacement or refund for a major failure.
Compensation for reasonably foreseeable loss or damage.
A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, visit consumerlaw.gov.au.

Material Characteristics & Warranty Exclusions

Living Unlimited uses a range of premium materials in the construction of its furniture. Each material possesses natural characteristics that contribute to its unique aesthetic, texture, and durability. These characteristics are not considered defects and do not qualify for warranty claims.

Customers are encouraged to review the information below to understand the expected variations and properties of each material before purchasing. The below list is not exhaustive.

Powder-Coated Aluminium

Natural Characteristics

Colour & Texture Variation – Slight variations in colour, sheen, and texture may occur between different batches.
Minor Surface Blemishes – Small imperfections may be present due to the powder-coating process.
Abrasion Resistance – While durable, minor scratches and scuff marks may develop over time.
Colour Fastness – UV exposure may result in gradual fading, which is not considered a defect.
Scent – A mild odour may be present due to coating and curing processes.

Anodised Aluminium

Natural Characteristics

Colour & Texture Variation – Anodisation can produce slight variations in finish.
Surface Blemishes – Minor markings and textural inconsistencies may occur due to the manufacturing process.
Hard Water Staining – Exposure to minerals and environmental conditions can result in surface spots or build-up.
Patina Formation – Over time, anodised aluminium may develop a natural patina, which does not affect performance.

Outdoor & Upholstery Fabrics (Axroma®, Sunbrella®, Texteline, Warwick®)

Natural Characteristics

Colour & Texture Variation – Variations in dye lots can result in slight colour differences.
Fabric Density & Tensile Strength – Material stretch and compression are normal over time.
Pilling Propensity – Some fabrics may experience minor pilling, which is a natural occurrence in woven textiles.
Abrasion Resistance – Friction from use may result in gradual wear patterns.
Colour Fastness – Prolonged UV exposure may cause fading or slight colour shifts over time.
Static Electricity – Certain fabrics may generate static build-up, particularly in dry environments.
Scent – Some materials may retain a slight manufacturing scent, which dissipates with time.

Leather (Full-Aniline, Semi-Aniline, Corrected Grain, PU Leather)

Natural Characteristics

Grain & Texture Variation – Leather is a natural product, and each hide has unique markings.
Colour & Thickness Variation – Differences in grain structure may result in subtle texture variations.
Vein Lines, Wrinkles & Neck Creases – These are natural features of genuine leather.
Fire-Branding & Scars – Small healed scars and natural imperfections contribute to authenticity.
Stretch Marks & Insect Bites – These are part of the leather’s natural history and do not affect durability.
Scent – Genuine leather has a distinctive smell, which will diminish over time.
Patina Development – Over time, leather develops a natural patina, enhancing its aesthetic.

Ceramic

Natural Characteristics

Colour & Shade Variation – Ceramic surfaces may exhibit minor variations in tone and grain patterns.
Brittleness – While durable, ceramic surfaces can chip or crack if subjected to force.
Abrasion Resistance – Minor surface marks or scuffs may develop over time.

Timber (Teak, Eucalyptus, Oak, Other Hardwoods)

Natural Characteristics

Grain & Colour Variation – Each piece of timber has a unique grain and shade variation.
Texture Inconsistencies – Knots, mineral streaks, and other markings are normal characteristics of natural wood.
Expansion & Contraction – Wood may expand or contract slightly due to temperature and humidity.
Patina & Weathering – Outdoor exposure may result in natural silvering or changes in tone.
Surface Imperfections – Small cracks or checking may appear over time but do not affect structural integrity.

Wicker & PE Rattan

Natural Characteristics

Colour & Texture Variation – Synthetic wicker may have subtle variations in texture and weave.
Abrasion & Surface Wear – Prolonged use may result in minor fraying or scuffing.
UV Exposure – Over time, slight fading or discolouration may occur in extreme conditions.

Glass (Tempered, Frosted, Clear)

Natural Characteristics

Colour & Optical Variations – Small waves, bubbles, or distortions may be visible due to the tempering process.
Abrasion & Scratches – While highly durable, glass surfaces are not scratch-proof.
Thermal Stress – Extreme temperature fluctuations may affect the glass’s performance.
Edge Variations – Edges may have slight inconsistencies due to cutting and polishing.

Stainless Steel

Natural Characteristics

Grain & Colour Variation – Stainless steel may have minor differences in grain patterns.
Surface Blemishes & Teastaining – Prolonged exposure to salt air may result in teastaining (surface rusting), which can be cleaned.
Abrasion & Scratching – While highly durable, scuffs and scratches may occur over time.

Polyurethane (PU) & Synthetic Materials

Natural Characteristics

Colour & Texture Variation – Differences in batch production may result in slight colour or texture variations.
Surface Blemishes – Small imperfections may be present due to moulding and finishing processes.
Abrasion & Wear Resistance – While highly durable, PU surfaces may develop fine scratches or scuffs over time.

General Warranty Exclusions

The following conditions are not covered under warranty and do not constitute a defect:

Natural variations in colour, texture, and grain patterns of materials.
Minor blemishes, surface marks, and abrasions from normal use.
Fading, weathering, or patina development due to exposure to UV light, moisture, or temperature fluctuations.
Pilling, static build-up, and softening of fabrics over time.
Stretching, settling, or slight warping of materials with use.
Scratches, scuffs, or wear marks due to regular use.
Damage caused by improper cleaning, maintenance, or misuse.
Issues resulting from prolonged exposure to extreme weather conditions.

By purchasing furniture from Living Unlimited, customers acknowledge these natural characteristics and agree that they do not constitute a defect or grounds for a warranty claim.

For further details, please refer to our Warranty & Care Guide or contact our Customer Support Team.

Promotional Terms and Conditions

Promotional offers apply only to full-priced items and cannot be combined with any other discounts or offers.
Minimum spend requirements exclude delivery costs.
Offers are limited to one per customer and cannot be applied across multiple orders.

Free Delivery Promotions

Free delivery promotions, where applicable, apply only to standard delivery within specified metro areas.
Additional charges may apply for regional deliveries, stair carries, or non-standard delivery services.

Competition Terms and Conditions

Eligibility

This competition is open to Australian residents aged 18 years or older.
Employees of Living Unlimited, their immediate families, and anyone else associated with the competition are not eligible to participate.

Entry & Participation

To enter, participants must complete the sign-up form available on the Living Unlimited website.
Only one entry per person per quarter is permitted. Multiple entries will not be accepted.

Competition Draw & Winner Selection

The competition draw will take place quarterly, on the first Monday of each new quarter.
The winner will be randomly selected from all eligible entries received during the preceding quarter.

Prize Details

The prize is a $1000 voucher for use at Living Unlimited.
The voucher:

Is non-transferable and cannot be exchanged for cash.
Is valid for 12 months from the date of issue.
Must be used in a single transaction. Any remaining balance will be forfeited.

Winner Notification & Claiming the Prize

The winner will be notified via email within 7 business days of the draw.
If the winner does not respond or claim their prize within 14 days, Living Unlimited reserves the right to withdraw the prize and select an alternative winner.

Privacy & Consent

By entering, participants consent to the use of their personal information for the purpose of administering the competition. This includes:

Contacting the winner
Announcing the winner’s name publicly

General Conditions

Living Unlimited reserves the right to amend, modify, or cancel the competition at any time without prior notice.
Entry into the competition constitutes acceptance of these terms and conditions.

Price Match Guarantee

We are committed to offering the best value to our customers. If Living Unlimited advertises a lower price on the same product within 30 days of your purchase, contact us, and we will provide a store credit for the price difference.

14-Day Return Policy

This policy applies only to selected items. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your product.

Exclusions

Clearance, ex-display, custom, or made-to-order items are not eligible for return under any circumstances.

Return Eligibility

Items must be in their original, unused condition and returned in the original packaging.
If the original packaging is not available, the item must be securely repacked to prevent damage during transit.

Fees & Deductions

A 20% restocking fee applies to all returns.
An additional 20% repackaging fee applies if the original packaging is not used.
Shipping fees and any additional service charges are non-refundable.

Refund Process

Refunds will be issued only after the returned item has been received and inspected at our warehouse.

Initiating a Return

To request a return, contact us within the 14-day window for assistance.

Buy Now, Deliver Later Policy

We offer a Buy Now, Deliver Later option for customers who are not ready to receive their order immediately. This service allows you to place an order with a future delivery date while ensuring production is scheduled accordingly.

Requesting a Later Delivery Date

A formal written request (via email or letter) is required to schedule a later delivery date.
Verbal requests or informal agreements will not be accepted.

Manufacturing and Delivery Timing

Orders are not held in stock but scheduled for production based on the requested delivery date.
We will make every effort to deliver as close to the requested date as possible, but exact timing cannot be guaranteed due to manufacturing schedules, material availability, and logistics.

Cancellations and Order Commitment

Once a Buy Now, Deliver Later request is confirmed, cancellations are not permitted.
Orders are manufactured to meet specific requirements, and production scheduling cannot be reversed once allocated.

Changes to Delivery Date

If your circumstances change, you must notify us in writing as soon as possible.
Any changes may impact manufacturing and delivery timelines, and we cannot guarantee adjustments can be accommodated.

Failure to Accept Delivery

If delivery is not accepted by the agreed date and no prior notice is given, additional fees may apply to cover administrative and logistical costs.

By using the Buy Now, Deliver Later service, customers acknowledge and accept the terms outlined in this policy.

Clearance Terms and Conditions

These terms and conditions apply to all clearance items purchased from Living Unlimited Pty Ltd, trading as Lavita Outdoor, Lounge Life, and Sofa Lab. By purchasing a clearance item, you acknowledge and agree to these terms.

Clearance items include overstock, discontinued stock, ex-display models, returned goods, aged stock, and seconds. These products are sold "as is", meaning they may have faults, imperfections, or signs of wear.

Sale Terms

All clearance items are final sale. Refunds, exchanges, or store credits are not available for change of mind or if the product does not meet expectations.
Customers are responsible for inspecting products thoroughly before purchase.

Payment

Goods must be paid in full at the time of purchase.
Accepted payment methods include cash, EFTPOS, Mastercard, and Visa.

Delivery

Delivery is available within the Sydney metro area through a third-party carrier at an additional cost.
Customers must accept delivery within 7 days of purchase.
Deliveries are typically made Monday to Friday during business hours.
All delivery arrangements, scheduling, tracking, and service issues must be handled directly with the third-party carrier. Living Unlimited is not responsible for these matters.

Collection

Collection is available by appointment only and generally requires 24 hours’ notice.
Customers must attend their scheduled collection appointment. Additional charges may apply if the appointment is missed.

Warranty & Product Condition

Clearance items are sold "as is" and without additional warranty or guarantee.
These products may contain imperfections, wear, or cosmetic flaws, and they may not be of the same quality as brand-new stock.
Claims will not be accepted for:

Normal wear and tear, misuse, or lack of maintenance.
Defects or faults disclosed at the time of purchase.
Damage caused by third-party carriers.

Natural material variations (e.g., leather, fabric, timber, stainless steel, aluminium) are not considered defects.

Returns & Refunds

No refunds, exchanges, or store credits will be provided for change of mind or if the item does not meet expectations.
Living Unlimited is not responsible for damage caused by third-party carriers once the product has been delivered or collected.