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Frequently Asked Questions

Shopping

Where are your stores located?

You can view our leather lounges and other furniture at our four showrooms in Sydney, Melbourne & Brisbane. Click here for addresses and trading hours. If you're looking for a particular product please call your nearest showroom to confirm availability. In most cases our helpful consultants can show you products of a similar style and construction.

Do you have any items in stock for immediate delivery?

Yes! We have a range of in stock items that can be delivered to you in as little as 24 hours to metropolitan Sydney, Melbourne and Brisbane. View our in stock items here

How will I know if my furniture will fit through my door?

Finding something you love is one thing. Making sure it fits is another. Measuring to ensure your furniture will fit is something we highly recommend before purchasing or arranging delivery. Use our measurement guide to make sure it fits! Click here to read our Measurement Guide

How long will it take to receive my order?

We offer a wide range of stocked items as well as custom made furniture. Stocked items can be arranged for immediate collection or delivery. Manufacturing and delivery planning can take between 6-12 weeks for our custom furniture range. Lead times vary throughout the year please be sure to ask our knowledgeable sales team for an ETA on your furniture items at the time of order.

Do you refurbish furniture as well? Do you make custom cushions?

No, we only create new furniture pieces at this time.

What if I need help deciding what could work in my space?

With our wide selection of styles, colours and configurations, we are happy to assist you in finding the perfect piece to compliment your space. Phone us on 1300 528 482 or visit one of our showrooms to speak to one of our helpful design experts.

Where can I read customer reviews?

We happily welcome feedback from our customers about our products and service. Click here to read our reviews

Ordering & Payments

I have questions, can I call to place my order?

Absolutely! Our helpful consultants will be glad to assist you. Call us on 1300 528 482

How will I know that you received my order?

Once you place your order online, you’ll receive an order confirmation via email with all of your order details such as an exact description of what you ordered and estimated arrival dates to help you prepare for your new furniture. We encourage you to thoroughly review your order confirmation, paying close attention to your shipping address, phone number, and delivery method.

I need to change my order, can I still do that?

If you have ordered a stock item and it has not yet been prepared for despatch, we will happily assist you in making changes to your order. To assist us in providing a better customer experience, we must be notified of any changes within 24 hours for custom furniture as our production planning begins shortly after your order is placed.

Do you offer financing or layby plans?

Yes! We have now partnered with ZipMoney for your convenience. You can choose a weekly, fortnightly or monthly payment plan that fits in with your budget and lifestyle.

Do I have to pay in full or can I leave a deposit for my order?

Yes, a deposit is required to secure your order and you can pay the balance prior to collection or delivery.

What types of payment do you accept?

Payment methods include credit card, debit card, cash or Zip Pay financing (terms apply). We also accept Electronic Funds Transfer and bank deposit.

Do prices include GST?

Yes. All our prices include GST where applicable.

Order Status & Updates

What happen's if there is a delay?

Whilst our dedicated team work to ensure your furniture is supplied in the quickest time frame possible, occasionally factors beyond our control may cause delay. The progress of your order can be tracked at anytime using our tracking tool within your account portal.

How do I check the status of my order?

You can check the status of your order by logging into your account portal. There, you will find order information, transaction history and order tracking.

How often will status updates be sent to me?

From the moment your order placed, we will send you updates on its progress and updates on its estimated arrival.

How accurate are your estimated delivery dates?

Although our estimated delivery dates are pretty accurate, please note that this is not a guaranteed delivery date for your order.

Shipping & Delivery

How much is shipping?

We use trusted professional removalists to deliver your furniture Australia wide. Delivery costs are calculated based on your postcode, delivery type, product volume and type of goods. Please refer to our Freight Matrix for more information on shipping and delivery costs to your preferred location.

I have an issue with scheduling my delivery, what can I do?

Our delivery partners are carefully chosen to ensure a quality service. If you are experiencing any issues scheduling your delivery, please don't hesitate to contact us. We're happy to help!

Do you deliver on weekends?

Weekend delivery options are not available at this time.

What are the shipping and delivery options?

We have a variety of delivery options at varying levels of service from standard delivery, to more complex deliveries. Click here to learn more.

Does delivery include set-up?

Our In-Home delivery service includes set up of your furniture. To find out if this service is available in your area or for more information click here to learn more.

Do you ship Australia wide?

Yes! We use trusted professional removalists to deliver your furniture Australia wide. Delivery costs are calculated based on your postcode, delivery type, product volume and type of goods. Please refer to our Freight Matrix for more information on shipping and delivery costs to your preferred location. Click here for more information

Where do you ship?

We are pleased to offer shipping Australia wide. Click here for more information

I can’t take delivery for a long time, should I still order now?

We happily welcome orders even if you can’t accept a delivery soon. Please let us at the time of ordering and we will hold off on production/delivery until your preferred date.

Is there any way to get my furniture sooner?

How do I know when my order has shipped?

You will receive an email from us as soon as your order ships along with a tracking number so you can follow it right to your door. If you signed up for SMS (text) alerts, we’ll also send a text message to the mobile number you provided us.

Can I pay the driver on delivery?

Payment on delivery is not available at this time as we use an external companies for shipping.

Will the delivery team take away my old sofa?

Our delivery team are unable to take away your old sofa as in most cases their trucks are full and they have other deliveries scheduled for the day. We recommend you have cleared a space available for your new furniture to be placed.

What do I do if my furniture is damaged during shipping?

We ask that you carefully inspect your furniture at the time of your delivery and notify us within 24 hours so we can arrange a repair or replacement. Please send photos of the damage so we can determine the best and fastest solution for you.

What do I do if my furniture does not fit during delivery?

To ensure stress free delivery process, please make sure you measure the entryway width and height against the items purchased. All product dimensions can be found on our product pages here on our website. Please refer to our measuring guide here https://loungelife.com.au/pages/good-fit-guide.php

How long does delivery take once my order has shipped?

We offer two shipping methods for most products. In-home delivery takes two to three weeks, while curbside delivery is only one to two weeks.

Will everything ship at the same time?

We appreciate your time is valuable which is why we endeavour to have all your items shipped within one delivery.

Can I set a specific delivery date & time?

Once we book in your delivery, our trusted furniture removalists will contact you to organise a time and day that is suitable.

My furniture is in stock in the warehouse, how long will it take to be delivered?

Once full payment is made, orders can be fulfilled within 1-5 business days for Sydney, Melbourne and Brisbane metropolitan areas. For other areas please refer to our freight matrix.

Can you hold my furniture until my house is built?

Yes we can! Please leave a deposit to secure your order and let us know at the time of ordering when you'll be needing your furniture. We will hold off production/delivery until your required date. Unexpected delays on the completion of your home? Ask our friendly team about the storage services we can provide.

Can the delivery driver take his shoes off before he enters my home.

Delivery teams are required to wear safety gear, such as protective shoes, which must be worn at all times including upon entry into your home.

I received a damaged item. What should I do?

We ask that you carefully inspect your furniture at the time of your delivery. In the unlikely event that your furniture arrives damaged, please notify us within 24 hours so we can arrange a repair or replacement.

Warranty

I need to return an item, how do I do that?

If you have received your furniture in a damaged condition or have received the wrong item, please contact us so we can arrange repair or replacement. Please note, we do not accept returns for change of mind and trust we have provided you with the tools to help you make the correct choice.

I need to cancel my order, what can I do?

To offer you the best price and best service, we start working on your order right away. Unfortunately we can not accept cancellations and work hard to provide the tools and enough information to help you choose furniture which is perfect for you.

Can I exchange my item for a different model?

Please choose carefully, as we are unable to offer exchanges on items purchased.

Do you offer returns on custom items?

Please choose carefully, as we can not accept returns on custom orders.

I haven’t received my refund, who do I contact?

What does the warranty cover?

All of our products are covered by a warranty excluding clearance items. Click here for more information.

I have an issue with an item, how do I handle that?

How long will a warranty claim take to be resolved?

From when a successful claim is lodged, it will take 5-7 working days to plan a resolution. Click here for more information.

How do I make a warranty claim?

You can find our warranty claim form here

I noticed a problem with my furniture, when should I notify you?

If you notice a problem with your furniture, please notify us immediately. If you have any questions regarding your furniture or product care, please don't hesitate to contact our friendly team for advice.

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