Warranty

Find your product to see its specific warranty cover, or read our general terms below.

Porta Outdoor Ottoman with Teak Accent × View care guide for this product

Porta Outdoor Ottoman with Teak Accent

Coverage Period
Outdoor Solution Dyed Polyester (Texstyle)Coverage of Polyester upholstery as a result of the fabric becoming unserviceable due to colour or strength loss from normal usage and exposure conditions, including sunlight and atmospheric chemicals, as well as manufacturing or material defects, except where stated in Exclusions.3 Years

Warranty

Our Standard Warranty applies to eligible products, provided they have been cared for and maintained in accordance with our Care & Maintenance Guides.

This warranty covers materials and components against failures due to material and manufacturing faults, as outlined in the specific warranty document for your product.

This warranty does not apply to:

Products Not Eligible for Warranty

  • Clearance, floor stock, or seconds items.
  • Products with pre-existing defects disclosed at purchase.
  • Items not purchased directly from us.
  • Products relocated outside Australia.
  • Modified or repaired items without prior authorisation.

Normal Wear & Tear

  • Natural ageing of materials (e.g., softening of foams, pilling of fabrics, fading of leather or timber).
  • Expected material characteristics including but not limited to:
    • Leather: Wrinkles, scars, grain variations, patina development.
    • Timber: Knots, texture variations, expansion/contraction.
    • Fabrics & Wicker: Pilling, weave variations, minor fraying over time.
    • Metals & Glass: Minor surface marks, finish variations, teastaining on stainless steel.

Improper Use, Handling & Care

  • Failure to follow Care & Maintenance Guides.
  • Commercial or excessive use beyond normal residential conditions.
  • Pet-related damage, including scratches, bites, and stains.
  • Spills, stains, burns, and chemical exposure, including UV damage from sunlight.
  • Impact damage, such as chips, cracks, or scratches from sharp objects.

Environmental & External Factors

  • Extreme weather exposure.
  • Humidity or temperature fluctuations causing warping or expansion.
  • Salt air corrosion, particularly on metal components in coastal areas.
  • Mould, mildew, or water damage due to improper storage or care.

This warranty is not transferable and applies only to the original purchaser at the original delivery address.

How to Lodge a Warranty Claim

Customers must notify us in writing within 7 days of the defect occurring.

Required Information

Send an email to [email protected] including:

  1. Order Number
  2. Product details (affected item/component)
  3. Description of the defect
  4. Photos & Videos:
    • At least 2 images of the full product (with the defect marked).
    • Close-up images of the defect (4 or more).
    • Video (if applicable) for mechanical issues.

Our Customer Support Team may request additional information for assessment.

Warranty Resolution

We reserve the right to:

  • Determine whether the defect is due to manufacturing or normal wear & tear.
  • Decide if the product/component should be repaired or replaced.
  • Limit repairs/replacements to the defective part(s) only.

Your Australian Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

  • A replacement or refund for a major failure.
  • Compensation for reasonably foreseeable loss or damage.
  • A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, visit consumerlaw.gov.au.

Material Characteristics & Warranty Exclusions

We use a range of premium materials in the construction of our furniture. Each material possesses natural characteristics that contribute to its unique aesthetic, texture, and durability. These characteristics are not considered defects and do not qualify for warranty claims.

Customers are encouraged to review the information below to understand the expected variations and properties of each material before purchasing. The below list is not exhaustive.

Acrylic Outdoor Fabric

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness
  • Scent

Anodised Aluminium

Natural Characteristics

  • Colour & Texture Variation – Anodisation can produce slight variations in finish.
  • Surface Blemishes – Minor markings and textural inconsistencies may occur due to the manufacturing process.
  • Hard Water Staining – Exposure to minerals and environmental conditions can result in surface spots or build-up.
  • Patina Formation – Over time, anodised aluminium may develop a natural patina, which does not affect performance.

Axroma® Outdoor Fabric

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness
  • Scent

Brushed Aluminium

Natural Characteristics

  • Colour variation
  • Texture variation
  • Blemishes
  • Abrasion resistance

Ceramic

Natural Characteristics

  • Colour variation
  • Grain variation
  • Shade variation
  • Blemishes
  • Brittleness
  • Tensile strength
  • Abrasion resistance

Citel® Outdoor Fabric

Natural Characteristics

  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness
  • Scent

Eucalyptus and other Timber

Natural Characteristics

  • Colour variation
  • Grain variation
  • Texture variation
  • Blemishes
  • Abrasion resistance

Fabric

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness
  • Static electricity
  • Scent

Frosted Glass

Natural Characteristics

  • Colour & Optical Variations – Small waves, bubbles, or distortions may be visible due to the tempering process.
  • Abrasion & Scratches – While highly durable, glass surfaces are not scratch-proof.
  • Thermal Stress – Extreme temperature fluctuations may affect the glass’s performance.
  • Edge Variations – Edges may have slight inconsistencies due to cutting and polishing.

Marble

Natural Characteristics

  • Colour variation
  • Pattern variation
  • Unique Markings 
  • Blemishes
  • Brittleness

Olefin Fabric

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness

Outdoor Fabric

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness

PE Wicker

Natural Characteristics

  • Colour variation
  • Texture variation
  • Blemishes
  • Abrasion resistance
  • Colour fastness
  • Scent

Polypropylene Fibre Filled Cushions

Natural Characteristics

  • Lightweight
  • Strong and Durable - high resistance to wear and tear, making it a long-lasting filling material for cushions and furniture.
  • Resistant to Moisture - Polypropylene fibre does not absorb water, making it resistant to mildew, mold, and bacteria growth.
  • Flexible - can mold to the contours of the body, providing comfort and support.
  • Breathability -allows air to pass hrough, which helps regulate temperature and provides a cooler, more comfortable seating experience.

Polyurethane

Natural Characteristics

  • Colour variation
  • Texture variation
  • Blemishes
  • Abrasion resistance
  • Scent

Powder Coated Aluminium

Natural Characteristics

  • Colour variation
  • Texture variation
  • Blemishes
  • Abrasion resistance
  • Colour fastness
  • Scent

Stainless Steel

Natural Characteristics

  • Colour variation
  • Grain variation
  • Texture variation
  • Blemishes
  • Abrasion resistance

Sunbrella® Outdoor Fabric

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness
  • Scent

Teak Wood

Natural Characteristics

  • Colour variation
  • Grain variation
  • Texture variation
  • Blemishes
  • Releases natural oil. Please note, Teak Stains on Cushion - Due to teak's water-resistant nature and abundance of natural oils and silicates, its weathering process involves the surfacing of oil. This natural teak oil has the potential to stain outdoor cushions placed atop teak furniture. It's important to note that oil surfacing is an inherent, recurring process that cannot be avoided.
  • If left uncovered, untreated teak will slowly fade and begin to acquire a beautiful silvery-grey patina typical of untreated teak

Tempered Glass

Natural Characteristics

  • Colour variation
  • Blemishes
  • Abrasion resistance
  • Waves and bubbles

Texteline Outdoor Fabric

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Abrasion resistance
  • Colour fastness
  • Scent

Travertine

Natural Characteristics

  • Colour variation
  • Pattern variation
  • Unique Markings 
  • Blemishes
  • Brittleness

Umbrella Fabric

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness

Warwick® Fabrics

Natural Characteristics

  • Colour variation
  • Texture variation
  • Fabric density
  • Tensile strength
  • Pilling propensity
  • Abrasion resistance
  • Colour fastness
  • Static electricity
  • Scent

General Warranty Exclusions

The following conditions are not covered under warranty and do not constitute a defect:

  • Natural variations in colour, texture, and grain patterns of materials.
  • Minor blemishes, surface marks, and abrasions from normal use.
  • Fading, weathering, or patina development due to exposure to UV light, moisture, or temperature fluctuations.
  • Pilling, static build-up, and softening of fabrics over time.
  • Stretching, settling, or slight warping of materials with use.
  • Scratches, scuffs, or wear marks due to regular use.
  • Damage caused by improper cleaning, maintenance, or misuse.
  • Issues resulting from prolonged exposure to extreme weather conditions.

By purchasing furniture from us, customers acknowledge these natural characteristics and agree that they do not constitute a defect or grounds for a warranty claim.

For further details, please refer to our Warranty & Care Guide or contact our Customer Support Team.

Version 2026-11-06

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