Shipping Delay: Ever Smart Mechanical Issue
Last updated 10 November 2026.
What’s Changed Since 27 October 2026
- Our containers are on the Ever Lambent, on their way to Australia.
- The Ever Lambent is due at the port of Sydney on 13 November and the port of Melbourne on 20 November.
- We can’t give you a delivery date for your order yet. The steps below explain why.
- If you have a balance outstanding, we’ll be contacting you shortly for final payment. We can’t deliver until your balance is paid, so please pay it to avoid further delays.
We’re sorry your order is late. The ship first carrying it had a serious mechanical issue and returned to Taiwan for repairs, so our containers were moved to another ship, the Ever Lambent, which is now on its way to Australia. Here is what happens next.
From the Port to Your Home
The Ever Lambent is due at:
- the port of Sydney on 13 November
- the port of Melbourne on 20 November
After the ship arrives, these steps happen in order:
- Unloading and customs. The containers are unloaded at the port and cleared by customs. Around 12 November the port will tell us when our Sydney containers can be collected. We expect this to be from 17 November.
- Transport to our warehouse. Containers usually reach our warehouse 3 to 5 days after the ship arrives. Our warehouse can unload only a set number of containers each day, so they will arrive over several days, not all at once.
- Inspection. We unpack each container and check every item for damage before it goes out.
- Delivery booking. When your items have passed inspection, we contact you to book delivery. Orders affected by this delay are booked first.
If you have a balance outstanding, we’ll be contacting you shortly for final payment. We can’t deliver until your balance is paid, so please pay it to avoid further delays.
Why We Can’t Give You an Exact Date Yet
Your delivery date depends on which container your furniture is in, when that container is collected from the port, when our warehouse unloads it, and when your items pass inspection. None of these are set yet. We’ll know more once the port confirms collection times, around 12 November. Until then, any date we gave you would be a guess.
What We’re Doing
- We’re speaking with our freight forwarder every day.
- We’ll update this page as soon as the port confirms when our containers can be collected.
- We’ll contact you to book delivery as soon as your items have passed inspection.
- Orders affected by this delay are delivered first.
Thank you for your continued patience while we work through this. Getting your order to you is a priority for our whole business, and every one of our teams is working on it. We’re committed to managing this as effectively as we can and keeping you informed at every step.
Your Order
Your order status is always up to date in the customer portal.
We’re dealing with a very large number of calls and emails about this delay. Please be patient with us while we work through them.
What Happened
On 29 September, the Ever Smart, the ship carrying our containers, had a serious mechanical issue off the Queensland coast. It had already been delayed by Typhoon Dolphin. The issue couldn’t be fixed in Australia, so the ship returned to Kaohsiung, Taiwan, for repairs. At Kaohsiung, Evergreen Line moved our containers onto the Ever Lambent, which is carrying them to Australia. Evergreen Line has not reported any damage to cargo.
This was reported by Highwise Business and Daily Cargo News. You can follow the Ever Lambent on Flexport Atlas.
The Ships
These are ocean-going container ships. The Ever Smart is 299 metres long and carries around 7,000 containers. The Ever Lambent is 334 metres long and carries around 8,450 containers. Stood on end, each would be about as tall as Sydney Tower, which is 309 metres.
Each ship carries cargo for many importers and retailers, not just us, so this delay affects a great many businesses and their customers across Australia.
Affected Containers
These are the containers affected.
- TEMU6225503
- EGHU9503610
- EGSU1712135
- EGHU8227138
- EMCU9902180
- TGBU7873373
- EITU9318995
- TIIU6538641
In the News
- Mechanical failure forces Ever Smart container ship to return (Highwise Business, 28 September 2026)
- Evergreen ship forced back to Asia (Daily Cargo News, 28 September 2026)
- China-Australia freight faces renewed delays amid port congestion and weather disruptions (Global Sources)
Previous Updates
Update of 27 October 2026
What’s Changed Since 15 October 2026
- The plan is unchanged. The Ever Lambent is due to reach Kaohsiung, Taiwan, this week, and our containers will be loaded onto it there.
- We’ll have a firmer update once our containers are loaded and the Ever Lambent is on its way to Australia.
We’re sorry. If you’ve been sent to this page, your order is on a ship that has had a serious mechanical issue, and it will reach you later than we told you. Here is what we know, what we don’t know yet, and what we’re doing about it.
What Happened
On 29 September, Evergreen Line told us that the Ever Smart, the ship carrying eight of our containers to Australia, had a serious mechanical issue off the Queensland coast.
This has been reported by Highwise Business and Daily Cargo News, and you can follow the Ever Smart on Flexport Atlas to see where the ship is now.
Read Evergreen Line’s notice to importers of 29 September 2026, the most recent notice available. Details have changed since it was sent.
Evergreen Line’s notice says the issue can’t be fixed in Australia, so the Ever Smart is sailing to the port of Kaohsiung, Taiwan, for repairs.
This is the second delay to this shipment. Typhoon Dolphin had already pushed the Ever Smart’s arrival back. The ship had recovered from that delay and reached Queensland waters when the mechanical issue occurred. We know a second delay is especially hard to hear.
Evergreen Line has not reported any damage to cargo.
Confirmed: Our Containers Are Moving to Another Ship
Evergreen Line withdrew its earlier advice that our containers would stay on the Ever Smart through the repairs, and has now confirmed the new plan:
- Our containers will stay on the Ever Smart until it reaches Kaohsiung.
- At Kaohsiung, they’ll be moved onto the Ever Lambent, another Evergreen Line ship.
- The Ever Lambent will carry them on to Australia on its regular route.
This means our containers no longer have to wait for the Ever Smart to be repaired. You can follow the Ever Lambent on Flexport Atlas.
What This Means for Your Order
The Ever Lambent is due to reach Kaohsiung this week, and our containers will be loaded onto it there. Once they’re on board and the ship has left for Australia, we’ll have a firmer update on when they’ll arrive, and we’ll share it here.
Moving cargo from one ship to another is still a big job, and plans can change while it’s under way. We’d rather give you an arrival estimate we can stand behind than one that changes again.
When the ship arrives, the containers need to clear customs and reach our warehouse before we can deliver. When your stock reaches our warehouse, your order goes to the front of the delivery queue.
The Ships
These are ocean-going container ships. The Ever Smart is 299 metres long and carries around 7,000 containers. The Ever Lambent is 334 metres long and carries around 8,450 containers. Stood on end, each would be about as tall as Sydney Tower, which is 309 metres.
Each ship carries cargo for many importers and retailers, not just us, so this delay affects a great many businesses and their customers across Australia.
Affected Containers
These are the containers affected.
- TEMU6225503
- EGHU9503610
- EGSU1712135
- EGHU8227138
- EMCU9902180
- TGBU7873373
- EITU9318995
- TIIU6538641
What We’re Doing
- We’re speaking with our freight forwarder every day.
- We’ll update this page every Tuesday and Friday, and straight away if anything changes.
- We’ll give you a firmer arrival estimate once our containers are loaded onto the Ever Lambent.
- We’ll email you the moment the shipping line confirms a new arrival date.
- When the stock lands, affected orders are delivered first.
Thank you for your continued patience while we work through this. Getting your order to you is a priority for our whole business, and every one of our teams is working on it. We’re committed to managing this as effectively as we can and keeping you informed at every step.
Your Order
Your order status is always up to date in the customer portal.
Is there something we didn’t answer here? Request a call and one of our team will phone you at a time that suits.
We’re speaking with a large number of customers about this delay, so please bear with us if it takes a little longer than usual to reach you. Thank you for your patience and understanding.
In the News
- Mechanical failure forces Ever Smart container ship to return (Highwise Business, 28 September 2026)
- Evergreen ship forced back to Asia (Daily Cargo News, 28 September 2026)
- China-Australia freight faces renewed delays amid port congestion and weather disruptions (Global Sources)
Update of 15 October 2026
What’s Changed Since 6 October 2026
- Evergreen Line has now confirmed the new plan. Our containers will stay on the Ever Smart until it reaches Kaohsiung, Taiwan, then move to the Ever Lambent, which will carry them to Australia.
- At this stage, things are looking more positive. We’re expecting more information soon and will share it here as soon as we have it.
We’re sorry. If you’ve been sent to this page, your order is on a ship that has had a serious mechanical issue, and it will reach you later than we told you. Here is what we know, what we don’t know yet, and what we’re doing about it.
What Happened
On 29 September, Evergreen Line told us that the Ever Smart, the ship carrying eight of our containers to Australia, had a serious mechanical issue off the Queensland coast.
This has been reported by Highwise Business and Daily Cargo News, and you can follow the Ever Smart on Flexport Atlas to see where the ship is now.
Read Evergreen Line’s notice to importers of 29 September 2026, the most recent notice available. Details have changed since it was sent.
Evergreen Line’s notice says the issue can’t be fixed in Australia, so the Ever Smart is sailing to the port of Kaohsiung, Taiwan, for repairs.
This is the second delay to this shipment. Typhoon Dolphin had already pushed the Ever Smart’s arrival back. The ship had recovered from that delay and reached Queensland waters when the mechanical issue occurred. We know a second delay is especially hard to hear.
Evergreen Line has not reported any damage to cargo.
Confirmed: Our Containers Are Moving to Another Ship
Evergreen Line withdrew its earlier advice that our containers would stay on the Ever Smart through the repairs, and has now confirmed the new plan:
- Our containers will stay on the Ever Smart until it reaches Kaohsiung.
- At Kaohsiung, they’ll be moved onto the Ever Lambent, another Evergreen Line ship.
- The Ever Lambent will carry them on to Australia on its regular route.
This means our containers no longer have to wait for the Ever Smart to be repaired. You can follow the Ever Lambent on Flexport Atlas.
What This Means for Your Order
At this stage, things are looking more positive. More information is coming, and we’ll share it here as soon as we have it.
Moving cargo from one ship to another is still a big job, and plans can change while it’s under way. We’d rather give you an arrival estimate we can stand behind than one that changes again.
When the ship arrives, the containers need to clear customs and reach our warehouse before we can deliver. When your stock reaches our warehouse, your order goes to the front of the delivery queue.
The Ships
These are ocean-going container ships. The Ever Smart is 299 metres long and carries around 7,000 containers. The Ever Lambent is 334 metres long and carries around 8,450 containers. Stood on end, each would be about as tall as Sydney Tower, which is 309 metres.
Each ship carries cargo for many importers and retailers, not just us, so this delay affects a great many businesses and their customers across Australia.
Affected Containers
These are the containers affected.
- TEMU6225503
- EGHU9503610
- EGSU1712135
- EGHU8227138
- EMCU9902180
- TGBU7873373
- EITU9318995
- TIIU6538641
What We’re Doing
- We’re speaking with our freight forwarder every day.
- We’ll update this page every Tuesday and Friday, and straight away if anything changes.
- We’ll give you a new arrival estimate as soon as we have more information.
- We’ll email you the moment the shipping line confirms a new arrival date.
- When the stock lands, affected orders are delivered first.
Thank you for your continued patience while we work through this. Getting your order to you is a priority for our whole business, and every one of our teams is working on it. We’re committed to managing this as effectively as we can and keeping you informed at every step.
Your Order
Your order status is always up to date in the customer portal.
Is there something we didn’t answer here? Request a call and one of our team will phone you at a time that suits.
We’re speaking with a large number of customers about this delay, so please bear with us if it takes a little longer than usual to reach you. Thank you for your patience and understanding.
In the News
- Mechanical failure forces Ever Smart container ship to return (Highwise Business, 28 September 2026)
- Evergreen ship forced back to Asia (Daily Cargo News, 28 September 2026)
- China-Australia freight faces renewed delays amid port congestion and weather disruptions (Global Sources)
Update of 6 October 2026
What’s Changed Since 2 October 2026
- Evergreen Line has withdrawn its earlier advice that our containers would stay on the Ever Smart through the repairs.
- Our containers will now be unloaded at Kaohsiung, Taiwan, and moved to another Evergreen Line ship, the Ever Lambent, which will carry them to Australia.
- We expect this to shorten the delay. We’ll give you a new arrival estimate once the containers are on board the Ever Lambent and it’s on its way.
We’re sorry. If you’ve been sent to this page, your order is on a ship that has had a serious mechanical issue, and it will reach you later than we told you. Here is what we know, what we don’t know yet, and what we’re doing about it.
What Happened
On 29 September, Evergreen Line told us that the Ever Smart, the ship carrying eight of our containers to Australia, had a serious mechanical issue off the Queensland coast.
This has been reported by Highwise Business and Daily Cargo News, and you can follow the Ever Smart on Flexport Atlas to see where the ship is now.
Read Evergreen Line’s notice to importers of 29 September 2026, the most recent notice available. Details have changed since it was sent.
Evergreen Line’s notice says the issue can’t be fixed in Australia, so the Ever Smart is sailing to the port of Kaohsiung, Taiwan, for repairs.
This is the second delay to this shipment. Typhoon Dolphin had already pushed the Ever Smart’s arrival back. The ship had recovered from that delay and reached Queensland waters when the mechanical issue occurred. We know a second delay is especially hard to hear.
Evergreen Line has not reported any damage to cargo.
A New Plan: Our Containers Are Moving to Another Ship
Evergreen Line has withdrawn its earlier advice that our containers would stay on the Ever Smart through the repairs, and has given us a new plan:
- At Kaohsiung, our containers will be unloaded from the Ever Smart.
- They’ll be loaded onto the Ever Lambent, another Evergreen Line ship, which will carry them to Australia.
This means our containers no longer have to wait for the Ever Smart to be repaired. We expect them to reach Australia sooner than we estimated on 2 October. You can follow the Ever Lambent on Flexport Atlas.
What This Means for Your Order
This is still an unusual situation. Moving cargo from one ship to another is a big job, and the arrival estimate may change again before it’s done.
We expect the estimate to settle once our containers are on board the Ever Lambent and the ship is on its way to Australia. When that happens, we’ll give you a new arrival estimate.
When the ship arrives, the containers need to clear customs and reach our warehouse before we can deliver. When your stock reaches our warehouse, your order goes to the front of the delivery queue.
The Ships
These are ocean-going container ships. The Ever Smart is 299 metres long and carries around 7,000 containers. The Ever Lambent is 334 metres long and carries around 8,450 containers. Stood on end, each would be about as tall as Sydney Tower, which is 309 metres.
Each ship carries cargo for many importers and retailers, not just us, so this delay affects a great many businesses and their customers across Australia.
Affected Containers
These are the containers affected.
- TEMU6225503
- EGHU9503610
- EGSU1712135
- EGHU8227138
- EMCU9902180
- TGBU7873373
- EITU9318995
- TIIU6538641
What We’re Doing
- We’re speaking with our freight forwarder every day.
- We’ll update this page every Tuesday and Friday, and straight away if anything changes.
- We’ll give you a new arrival estimate once our containers are on the Ever Lambent and it’s on its way.
- We’ll email you the moment the shipping line confirms a new arrival date.
- When the stock lands, affected orders are delivered first.
Thank you for your continued patience while we work through this. Getting your order to you is a priority for our whole business, and every one of our teams is working on it. We’re committed to managing this as effectively as we can and keeping you informed at every step.
Your Order
Your order status is always up to date in the customer portal.
Is there something we didn’t answer here? Request a call and one of our team will phone you at a time that suits.
We’re speaking with a large number of customers about this delay, so please bear with us if it takes a little longer than usual to reach you. Thank you for your patience and understanding.
In the News
- Mechanical failure forces Ever Smart container ship to return (Highwise Business, 28 September 2026)
- Evergreen ship forced back to Asia (Daily Cargo News, 28 September 2026)
- China-Australia freight faces renewed delays amid port congestion and weather disruptions (Global Sources)
Update of 2 October 2026
What’s Changed Since 29 September 2026
- The Ever Smart is due at the port of Kaohsiung, Taiwan, on 13 October for repairs.
- Our containers will stay on board. They won’t be unloaded or moved to another ship.
- We now expect our containers to reach Australia in mid to late November. This is an estimate, and it’s likely to change.
We’re sorry. If you’ve been sent to this page, your order is on a ship that has had a serious mechanical issue, and it will reach you later than we told you. Here is what we know, what we don’t know yet, and what we’re doing about it.
What Happened
On 29 September, Evergreen Line told us that the Ever Smart, the ship carrying eight of our containers to Australia, had a serious mechanical issue off the Queensland coast.
This has been reported by Highwise Business and Daily Cargo News, and you can follow the Ever Smart on Flexport Atlas to see where the ship is now.
Read Evergreen Line’s notice to importers of 29 September 2026, the most recent notice available. Details have changed since it was sent.
Evergreen Line’s notice says the issue can’t be fixed in Australia. On 2 October, our freight forwarder passed on Evergreen Line’s latest schedule: the ship is due at the port of Kaohsiung, Taiwan, on 13 October for repairs.
This is the second delay to this shipment. Typhoon Dolphin had already pushed the Ever Smart’s arrival back. The ship had recovered from that delay and reached Queensland waters when the mechanical issue occurred. We know a second delay is especially hard to hear.
Evergreen Line has not reported any damage to cargo.
What This Means for Your Order
Our containers will stay on the Ever Smart through the repairs. They won’t be unloaded or moved to another ship.
How long the repairs will take isn’t known yet. For now, we expect our containers to reach Australia in mid to late November.
This is still an emerging situation, and more changes are likely. We’ll update this page as soon as we know more.
When the ship arrives, the containers need to clear customs and reach our warehouse before we can deliver. When your stock reaches our warehouse, your order goes to the front of the delivery queue.
Affected Containers
These are the containers affected.
- TEMU6225503
- EGHU9503610
- EGSU1712135
- EGHU8227138
- EMCU9902180
- TGBU7873373
- EITU9318995
- TIIU6538641
What We’re Doing
- We’re speaking with our freight forwarder every day.
- We’ll update this page every Tuesday and Friday, and straight away if anything changes.
- We’ll email you the moment the shipping line confirms a new arrival date.
- When the stock lands, affected orders are delivered first.
Thank you for your continued patience while we work through this. Getting your order to you is a priority for our whole business, and every one of our teams is working on it. We’re committed to managing this as effectively as we can and keeping you informed at every step.
Your Order
Your order status is always up to date in the customer portal.
Is there something we didn’t answer here? Request a call and one of our team will phone you at a time that suits.
We’re speaking with a large number of customers about this delay, so please bear with us if it takes a little longer than usual to reach you. Thank you for your patience and understanding.
In the News
- Mechanical failure forces Ever Smart container ship to return (Highwise Business, 28 September 2026)
- Evergreen ship forced back to Asia (Daily Cargo News, 28 September 2026)
- China-Australia freight faces renewed delays amid port congestion and weather disruptions (Global Sources)
Update of 29 September 2026
We’re sorry. If you’ve been sent to this page, your order is on a ship that has had a serious mechanical issue, and it will reach you later than we told you. Here is what we know, what we don’t know yet, and what we’re doing about it.
What Happened
On 29 September, Evergreen Line told us that the Ever Smart, the ship carrying eight of our containers to Australia, had a serious mechanical issue off the Queensland coast.
This has been reported by Highwise Business and Daily Cargo News, and you can follow the Ever Smart on Flexport Atlas to see where the ship is now.
Read Evergreen Line’s notice to importers of 29 September 2026, the most recent notice available. Details have changed since it was sent.
Evergreen Line’s notice says the issue can’t be fixed in Australia. Our freight forwarder has advised that the ship is returning to the port of Kaohsiung, Taiwan for repairs.
This is the second delay to this shipment. Typhoon Dolphin had already pushed the Ever Smart’s arrival back. The ship had recovered from that delay and reached Queensland waters when the mechanical issue occurred. We know a second delay is especially hard to hear.
Evergreen Line has not reported any damage to cargo.
What This Means for Your Order
We don’t have a new arrival date yet. The shipping line hasn’t confirmed whether our containers will stay on the Ever Smart after repairs or move to another ship. We’ve asked, and we’ll tell you as soon as they answer.
Because the ship is going back to Taiwan, we expect the delay to be weeks rather than days. We’d rather tell you that now than give you a date we can’t stand behind.
When your stock reaches our warehouse, your order goes to the front of the delivery queue.
Affected Containers
These are the containers affected.
- TEMU6225503
- EGHU9503610
- EGSU1712135
- EGHU8227138
- EMCU9902180
- TGBU7873373
- EITU9318995
- TIIU6538641
What We’re Doing
- We’re speaking with our freight forwarder every day.
- We’ll update this page every Tuesday and Friday, and straight away if anything changes.
- We’ll email you the moment the shipping line confirms a new arrival date.
- When the stock lands, affected orders are delivered first.
Your Order
Your order status is always up to date in the customer portal.
Is there something we didn’t answer here? Request a call and one of our team will phone you at a time that suits.
We’re speaking with a large number of customers about this delay, so please bear with us if it takes a little longer than usual to reach you. Thank you for your patience and understanding.
In the News
- Mechanical failure forces Ever Smart container ship to return (Highwise Business, 28 September 2026)
- Evergreen ship forced back to Asia (Daily Cargo News, 28 September 2026)
- China-Australia freight faces renewed delays amid port congestion and weather disruptions (Global Sources)
